RC India
Welcome Guest, please login or register.
 
Pages: [1]   Go Down
0 Members and 1 Guest are viewing this topic. Topic Tools Topic Tools 
Read
« on: June 29, 2017, 02:46:44 PM »
Dipanjan
Plane Lover
Forum Veteran
****

Reputation Power: 4 
Dipanjan has no influence.
Offline Offline

City: Ichapur
State: West Bengal
RC Skills: Beginner
Posts: 326
Join Date: Aug, 2015




Greetings,

Just had a very nice experience, so wanted to share with RCindians. I was buying a few things online, for a quadcopter and a RC car. Now, I ordered a set of brushed ESC's and a set of brushless motors alongwith some other items from Robu. within minutes of placing the order, I got a call from them asking if I had ordered brushed ESC and brushless motor by mistake. I told them it was intentional.
I am very happy and amazed by this kind of customer service. I mean, they could have simply sent me the items I paid for without having a second thought. But they choose to help me before I make a novice mistake. I forgot to say thanks in the call, so "Thanks a ton" Mr. Jayesh. I hope the standard of service is always maintained like this.

Long live robu and all other LHS who are helping hobbyists.

Regards,
Dipanjan
Logged
 

Read
« Reply #1 on: June 30, 2017, 03:32:36 PM »
shlokj
Plane Lover
Senior Member
***

Reputation Power: 2 
shlokj has no influence.
Offline Offline

City: Bangalore
State: Karnataka
RC Skills: Beginner
Posts: 130
Join Date: Jan, 2017



Really nice customer service!
Rarely found nowadays here
Logged

Still loads to learn...
 

Read
« Reply #2 on: July 01, 2017, 09:46:20 AM »
Imperial fire
Plane Lover
Forum Hero

*****

Reputation Power: 11 
Imperial fire has no influence.
Offline Offline

City: Sangamner
State: Maharashtra
RC Skills: Intermediate
Posts: 662
Join Date: Feb, 2017

Keep calm and fly safe.



Nice...
I've had good experience with robu too...good guys working there...
Except I wish they made their courier brackets more flexible..
I mean I had motors shipped from rcdhamaka (Bangalore- to nashik) for just 50 bucks.
But robu charges 100 rupees from pune to nashik for a prop adapter...
I didn't quite understand coz both had speed post as selected option...

But other than that minor hiccup..excellent service.👍
Logged
 

Read
« Reply #3 on: July 07, 2017, 08:17:24 PM »
jayeshjain88
Heli Lover
Senior Member
***

Reputation Power: 2 
jayeshjain88 has no influence.
Offline Offline

City: Pune
State: Maharashtra
RC Skills: Intermediate
Posts: 141
Join Date: Jul, 2009



Thanks depanjan for nice words, kind words like yours keeps us driving.

We have a SLA of 24hours for all our orders. You try mailing us on info@robu.in. Our system will automatically open a case about your query, and you can track it's status. Our team has to start working on it within 24hours, otherwise it automatically gets escalated. Post delivery corrections cost us more. It saves us lot of money and efforts to proactively resolve issues, even before customer gets know about it. We have a system in place which notifies us about possible order issue, our system even tracks all orders shipped and highlights stuck shipments. There are still lot of gaps in our system but we are hopeful in next few months most of our customers won't even get to know if there was any issue with their shipment.

@imperial fire: We charge flat Rs.100 for standard and Rs.200 for express shipping irrespective of order value and weight. and we also offer free shipping for order value above Rs.2000. This simplifies our shipping structure.
We are planing to come up with new shipping plans of Rs.20 and Rs.50 for certain types of orders. I hope that will solve your shipping charge query.

Happy flying!!! Smiley
Logged
 

Pages: [1]   Go Up
Jump to:  

Related Topics
Subject Started by Replies Views Last post
Robu.in - Feedback (A++)
RC Outlets and Resellers
Cycloned 16 11022 Last post February 12, 2015, 09:35:13 PM
by subhashjk0508
Robu.in buyers beware
RC Outlets and Resellers
abhayf14 22 11432 Last post June 10, 2017, 09:45:56 AM
by vikram_49
EVERYONE NEED TO KNOW THIS ABOUT ROBU.IN « 1 2  All »
RC Outlets and Resellers
pinak28 26 9200 Last post January 12, 2018, 02:59:53 PM
by VIPIN_KUMAR
Orange lipo from robu.in -
Batteries and Chargers
rishabhbarma 2 4249 Last post April 02, 2018, 12:04:23 PM
by ash
Robu.in - Superb store
RC Outlets and Resellers
dheerajjuneja 7 5961 Last post January 12, 2019, 11:32:10 AM
by shirsa2001