Mr. Satria,I am sorry to hear that you had incurred expenses for preparing the relevant documents. However, my partner or I had never confirmed the order to you. In my understanding these documents are prepared only after the party has confirmed the order in writing. We were still negotiating payment terms when this thread was posted by Mr. Vishvesh.

As far as your reaction to Mr. Vishvesh's post / complaint is concerned, I feel it is outrageous. He is a member of this community and we stand by him. Your language is most unbecoming of a genteel person.

I am reporting you to the moderators of this forum.

It is a matter of principle, even if it is $1.  If you could have just responded better and in time, none of this would have happened.  Instead you did not respond forever, because this was SMALL money.  How would you feel if you got cheated out of $80 ?  How about $40 instead ?

Sad to see people who represent companies post such replies.  You not only dragged yourself to a low, but took the company along with it.  I hope someone in your company's management sees this thread.

I have been asked to ban you from his forum... but I am not doing this for two reasons.  Actually two things may happen :

1.  You continue your response with the tone you have taken, taking yourself and the company you represent to new lows.

OR

2.  You realize that there is a "gentleman"ly way of doing business, and clear your name and your company's name (by amending your ways / line of thought).

You will continue to have a voice here, so that you can take either of these paths, and all of us will be here to see which one you choose.

Please do note that in today's connected world, getting a payback for not keeping your word from half way around the world is just as easy as finding a customer from half way around the world.

I want to agree with you Anwar Bhai, No business can operate on so much lethargic responses. That creates doubts about intentions of the poster. All his clarifications and responses came after all the exercise, of making complaint with various authorities, that also after providing sufficient time to respond.

As you have mentioned, this was not matter of quantum of money, but the feeling of getting cheated. Above all I loved the way India Rc community acted in a unified way, I hope if we can act in same way, with all the matters no body can dare to mess with us as VC mentioned.
( I had urged for same response way back, though mention of that matter is irrelevant here)
 

+1 Anwar sir 

Attention to all rc dealers, indian or international. If you are selling to Indian modeler, inform them in timely manner. We are not impatient, but we surely deserve logical answers in timely manner. And if dealers fail we won't let our money go...

mr deni  satria... please  read the reply  i got from alibaba.com. i am posting it here for all to see.
""

Case not substantiated - Supplier's membership was terminated before receiving this report.

Closure of your dispute #case no#

Dear Vishvesh Kakkeri,

We are sorry to hear that you have experienced a problem with a supplier on Alibaba.com.

After a thorough investigation, we found that this supplier has received substantiated complaints from other Alibaba.com members. As soon as we have gotten the report of this fraudulent behavior, we have terminated their membership and ended the contract with this company. We can no longer contact them at this point.

Alibaba.com acts as a referral site for buyers and sellers using our marketplace, – we are not a buyer, seller or broker in any transaction, but rather a platform connecting buyers and suppliers around the world. During the authentication and verification process, our third party service contractor can only check if the business/entity is validly in existence and has registered in its local business administration,
and if the contact person has the official capacity to represent the business/entity. This verification does not verify any credibility of the supplier, so it is still important for you to exercise your own judgment to assess the supplier’s trade capability and the commercial risks involved in subject transaction.

Nonetheless, Alibaba.com is committed to combating unfair practices such as false advertisement, fraud and intellectual property rights infringement. We treat these violations of trust on our platforms very seriously, with strict policies and enforcement measures aimed at eradicating these unfair practices. It’s important to understand that Alibaba.com’s record as a trustworthy marketplace is one of our most valuable assets, which we intend to actively build and protect.

We therefore strongly recommend you：

1. Report your case to the according police bureau where the supplier you complained is located.  You may consider hiring a local lawyer to assist you in this process. 

2. Or if you have a friend in their country, you may authorize your friend to represent you and help you in this process. After you make a report to the police, we will give our full cooperation to the law enforcement authority in connection with their investigation of your case under and within our legal obligation.

3. Or you may consider seeking for help from your country's embassy in their country which can be a good way to resolve your problem. You may also ask your country's embassy in their country to contact the police bureau and they can help you enforce your legitimate remedies against the subject supplier.

Sincerely yours,

Melody

Online Security Department of Alibaba.com

still to add to  the above post. you confirmed the payment was received into your bank account on 14/12/2011 after payment from my side was cleared on 7/12/2011 ( does  it take 7 days for money to reach)

on asking for the  status  about  this deal repeated no of times. i got another reply on 22/12/2011 that you cannot send it.

Mr. DENI For your information you use  yahoo mail.... and i  too  use the same.... when ever you are online  i can see you online.

i noticed you online daily then too i did not get a reply.

through the repeated warning you about my actions i will take if i did not get a reply you have not  replied. U challenged me on what i  could do  and you have seen the power an Indian aeromodeller has. all are not the way you think watching in the news

in my previous post also i  have mentioned that if i do not get a  proper reply in timely manner i will  take a action you will remember for life.

you had told me you will refund on 22/12/2011 and your last  post shows that you have  not started your refund  process yet. what you  have to say  for that.,...?

if i still  get my refund i  am  ready  to take back  my complaint release you... i  will inform your bank and also B2B websites and your  consulate in  India and ours in your country with whom i have launched  a complaint with.

you have 4 options  now:
1> refund  via bank  transfer
2> refund via Moneygram/ western union
3> refund  via paypal
4> send me the consignment

if you choose the 4th option i will clear you with a +ve feed back...(despite the delay). for which i need a confirmatory email in next 24 hrs and a copy of air freight bill, fumigation certificate,  COO, phytosanitary by monday 2/1/2012

els i will wait  up till 2/1/2011 for a  full refund of $ 85.54 else you are left  to your fate. i am  not informing the authorities till i receive cash in hand. till then let them  do their work.


CHOICE IS YOURS.....  ONLY YOURS

Wow! This is World War 3!

Mr Deni Satria,
Your response about r/c Vish  is in bad taste . In fact you could have avoided all the bad blood between you and the Modeller community in this forum, if you just responded promptly to him and explain the bottle necks or troubles you were facing in dealing with this "boy's balloon" order. It is not a matter of $ 85 or 850000. It is a matter of principle. It would have been better had you bothered to communicate promptly - personally or in this august forum -  and explain the matter / troubles. We, the Indian modellers are used to the delays and lapses in getting things from abroad. Most of us would have experienced these delays, at least once in a while. We would have waited understanding the problems and your genuine efforts (if any, that is) ...but your avoiding him and finally lamenting that you lost your reputation etc., is sad and bad.
May be, who knows, you could have done roaring business with the Indian modeller community in future (may be some truck-loads of 'balloons' !) if you could honor your side of the business and handled the issue better. All this, is self-created by you and you have to bear it.
Some of our members also could have handled the middle part of this episode in a better manner, had they shown more restraint. I am not trying to belittle anyone nor I mean any thing bad by saying this; but if this has hurt any of the honorable and senior members, please pardon me. I meant well. 

PS: I wonder how Mr Demi Satria understands the gist of this mail !! English can be such a 'phunny' language, you see!!!
 

If Alibaba's action is justified, Mr Satria is probably a pure 'Internet Scam'. I think he would be busy laying trap for new victims instead of writing any more post here. If he was posting on this forum every other day before , why so suddenly 'Too busy for selling 'Balloons'.

Visvesh, if you can still do some thing, please act now.

i have done every thing...  now just waiting and watching the fun....! he is given time till Monday either refund or send the package..... if not i will put some pressure on  the  authorities to take action...( they have already taken. hence his reply here.. or he would have sat quite)

Hi Guys

It seems this guy is still up to his old tricks, his new name is Suherman Balsa, or UD Suherman.

I ordered a large quantity of balsa, which i actually recieved a tracking number for this company "mandala samudra com"
After a couple of weeks the balsa never arrived and the tracking number had come up with "return to sender shipping document have expired"

After contacting the seller his reply was to state that due to new rules for timber export the minium dollar amount had to be $1000 usd and that he suggest i place another order!

After telling him i will not be sending him any more money, no contact has been recieved from him.

how much  did u loose...??

$500 usd