RC India

Dear RC Team,

I am verry dissapointed on the kind of service you people are offerring.

I had booked this item on 27-Sep-14. You people shared an incorrect
tracking number (f02200037047) now you are saying its under
f01100037047.

When I checked with First Flight with the new tracking number, they
said they do not have  any details of this number on the system.

Its so difficult to reach you guys, your phone number continuesly
rings no one picks it for answerring to queries.

How do you ensure that it will reach to me on time, when the First
Flight team is saying its a invalid number/ number not available in
the system

I hope some one will look into this issue and resolve before I further
escalate this issue and voice over the net.

Regards,
Arif Kulkarni

it normally takes 4 days for your item to be shipped to you from rcbazaar.

Hi, normally within 2-3 days, they will ship the order.But in some cases it may be delayed.It normally takes 4 days to be delivered by first flight.

today is 29-Sep-14

He is in "hurry" guys.

Dont worry i have had good experience with them they are a bit slow but it will reach you none the less in a safe and sound manner i'll suggest you wait a bit

sometimes first flight courier delay to  update  tracking details..
i got my 2 couriers like that...in tracking it is showing IN TRANSIT..but i recieved my parcel ...

..you need to wait..
 :) :) :) :) :) :) :)

Got my parcel. But its very strange that the courier guys  was unable to track my parcel on the system.
Will try flying tomorrow

  {:)} {:)} {:)}

u were very impatient and so if u could say something bad about rcbazaar u could definitely do better with something positive.
n remember rc is a very demanding hobby...and it demands a great deal of patience.

Sir,
Hope you figured the consequences of facing a defamation suit before you posted your threat to post your case on the net.
If RC Bazaar goes to a court claiming no lack of service, you could be in hot water!
You even posted in more than one thread!
Impatience?
Booked on 27th, complained on 29th?
If you know what's the right thing to do now, please do it.

RC Taught me patience like nothing else has in life coming from a very impatient person! take the hobby slow and you will learn the finer things in life not only RC. There are people on this forum who order online and wait for 3 months  :headscratch:
Wow a law suit!  :-\

Mr. Arif Kulkarni, you have freely slandered here. Do you not think a serious heartfelt apology is due? With at least as much effort as you had put into your vitriolic slander?

If you don't do this, believe me, your credibility and reputation on this forum will be mud.

Without regards

Surely a case of Premature E#@C*&%$#0n and also todays gen requiring INSTANT gratification at the push of a button.

Patience is a prime quality of a aeromodeller ...

In line with what everyone has said, a public apology is the least you can do.

Arif, my friend not sure if you have dealt with the Hobby Kings of the world and alibabas of the world and the postal department and customs...!!

As my colleagues said, in RC Sport, a lot of patience is required. Enjoy your flying.

One more customer is unhappy with them. I ordered a trainstar plane on 27-09-2014.  Today they give me tracking number which is not working.they are so irresponsible people specially pune branch.i called them many times.but no satisfied answer. your consignment please enter any combination of up to 25 DTDC tracking numbers, seperated by comma:

Select Number:    AWB/ Consignment Number   Reference Number   
Enter Number:      




Summary Results

   AWB/REF NO...D19168077 could not found. Please contact Customer care (local code)33004444

This is what happened with me when I ordered my RCB6i but after a few days everything became correct and it showed everything right.
It is not a problem with RCbazaar it is with First Flight.

Since Mr. Arif Kulkarni has not bothered to reply in apology, one must therefore conclude that he is not at all apologetic.

Time is not a problem.  Problem is wrong information and customer satisfaction. At least I am satisfy with the information they give me. I bought from  rcmumbai.com.  hobbysea. Rc hobbyaddict. Rcdhamaka.com. no problem with them.only rcbazaar.com have this type of problems. They must look at this issue.

The information they provide is correct even the tracking number is correct.
It is first flight who update late.

Tracking number is of DTDC.

@kplkum
What most probably have happened is that they have shipped it today itself.
And unless and until the package is scanned at DTDC office (which usually happens in evening/night), you won't be able to get any updates while tracking the package!

@arif.kulkarni
Be a man (Pun Intended)
https://www.youtube.com/watch?v=8rgOZwj9zcs (https://www.youtube.com/watch?v=8rgOZwj9zcs)

Dear All,

It was all due to lack communication First Flight. 

I thank RC people to calling me and explaining the facts.

Have a great day.

Regards,
Arif

@kplkum
Be patient. The information may be correct. Most of the domestic couriers like Firstflight / Professional couriers (no experience with DTDC) has offline way bills with the tracking number pre-printed. Even if we book the courier in the morning, the status will only appear when they move it from their origin station which may be that day night or even some times next day morning.
In some of the states they do not have facility to update at all even after delivery.Many of the times, we have called the customer and came to know that it was delivered.

.... And for all those who over-reacted to my feedback.

Voicing over ones opinion is not slandering .

I have highlighted 2 issues I.e  incorrect tracking number and difficulty in contacting Rcbazaar  for any queries.

As a customer I have full right to voice my concern and get a satisfactory response for the same.

Have a great day.

I am also saying same. They are irresponsible.

Well !! it's time i pitch in my bit !!!

let me ask you couple of questions

(a)  you order from sites abroad !! do you (a) wait? (b) call and expect them to answer your query ! readily (c) wait for your stuff to come to your door step not before a while (could even be a month) (My last orders with HK, Banggood and Tower hobbies has been over a month and with banggood is over three months now)

(b) When it comes to LHS you them at your beck and call ! what kinda a justice is this ?

(c) Your own admission, you couldn't track it and yet you received your stuff, fastest !! how did you conclude it was wrong tracking ! heard of bulk tracking numbers given to LHS by the courier people ?

(d) you stick to the fact that you weren't, like someone said, ejaculating prematurely ?

Well  !! let me tell you ! you did, react like a quick gun murugan !! whether you like it or not that is a fact.

FYI !! IMHO Sujju siting miles away is doing a great, selfless service to the hobby !! if you see the dead stock he has and the return of investment, i really wonder how is he sustaining this kind of service to my country men and the hobby !!

may be i have gone off the handle !! it did hurt me !! a lot !! your impudence !!

PS
By buying some stuff !! you dont own them!! send a mail !! wait for the reply !! will be my advice

Please do some soul searching !

couldn't control myself
+1 sirjee

 {:)} {:)} {:)} {:)} {:)} {:)}

rcpilotacro -  :hatsoff: :hatsoff: :hatsoff:

Very well said sir. "The truth will always out. The truth is eternal, immortal and needs no human agency to support it!"

 :thumbsup:

I agree to Gusty sir +1 :hatsoff:

When a shop can't give training no. At least I pay them cash amount through my friend in pune. On 27-09-2014.  Till now that no is not working.

And the product was in stock. They  just to do pack and ship it.

This is the fault of First flight.
How many times should I say this ??

Sir tracking no is of DTDC. not first flight.

what is up with these personal attacks ? he raised a issue every one had something to say but looking at these personal attacks wants to make me puke , some senior members here can very well look into this disgusting !

Let me try and turn the heat down a bit.

Those who have voiced their opinions (including I) meant to ask the member to state that his action was out of haste and preferably an apology for any possible defamation. The reputation of the LHS could take a beating due to initially misleading posts. Think of a person reading the thread. It's not wrong to expect a person to turn away after reading a post or two about an LHS and form an opinion.

I understand the poster's point with the delay in communication. All we ask is this be voiced in a tone proportionate to the magnitude of the 'problem' it poses. The thread in its present condition sounds more extreme than it should be.

Edit: Spelling.

he himself had let the heat build up...he could have just apologized and everything would have been cool. but he didn't and so what is said,
had to be said to maintain indian rc hobby's decorum ,and a reputed LHS's status. if we don't intervene anybody can come up with some bloody excuse and reason to defame anyone...we can't let that happen.

see this as a good example  http://www.rcindia.org/rc-people/kartick-(rci-id-karsid)-hyderabad/msg197187/#msg197187 (http://www.rcindia.org/rc-people/kartick-(rci-id-karsid)-hyderabad/msg197187/#msg197187)

now if anyone wants to bathe in his own puke, be our guest...

For people new to this hobby, this sort of impatience is normal. I know because I have been there. http://www.rcindia.org/rc-outlets-and-resellers/rcbharat-not-shipping-my-order/msg163175/#msg163175 (http://www.rcindia.org/rc-outlets-and-resellers/rcbharat-not-shipping-my-order/msg163175/#msg163175)

As many have pointed out, you need patience in this hobby. On the flip side, communication skills are not a strong suit of some LHS.
That being said, in this instance keeping our Courier services in mind, the buyer should have given more time. Since this was not the case, an apology is in order.
Just to add to what IHS said,......Be a man, do the right thing.  

I would request the admin to rectify the opening post, so that people understand the misunderstanding. ;D

It's not an international order. Have u all seen how national orders are handled in other countries? ? It's not the first time people having issues with first flight tracking it working.. Tower,hk, etc all use fedex ups also. First flight is not good service. Maybe dtdc should be given as premium service like local version of ups etc.

 First of all bangood is being compared to Rcbazaar. Banggood mostly don't have their own stock, they arrange it. After order is placed, not a exactly a LHS.  Hk has too too many complains everywhere. Tower is untouchable in standard. International and national orders cannot be compared.

When talking business. El haat se do, El ae loh. I don't believe in LHSes ka funda much because economy goes to China eventually but the idea of LHSes is to make Rc experience easy and within reach.

We need to look for solutions instead of pointing fingers . trying to make someone say sorry is useless, especially when someone feels he is not wrong or is not interested.
Solution for op is to change topic name to a more sutle one.
Solution for Rcbazaar would be to use dtdc and charge the customers.
Solutions for nazis here to think from others views also, as I'm sure at least once u've had a order stuck if ure a true hobbyist .

Ps- noobs come in all flavours .
Also adding- Rcbazaar ure doing a good job as much as an LHS can do. :)

hello all...
happen to see this post and could not help but pitch in here (as much as i thought of ignoring this post and refrain from writing). With all due respect to all the senior members and anwar bhai this forum seems to becoming more of a slandering tools... people like arif.kulkarni who don't take a second's breath before defaming us in a public form here and also from people who have not bought even a "single product" and yet are ready to pitch in and bad mouth our products... is there a larger issue in play here?.... YES there is and this is not the right post nor the thread to discuss this... ( i see people joining this forum to defame us and after a few weeks i don't even get to see a single post from them...)

however regarding the 2 cases above
1. arif. kulkarni... not sure what is wrong with you?... you place an order on 27th and expect the package it to be in your home by the same evening?... fyi.. your shipment was sent the same day and you got it delivered on the 29th?... and honestly heavens save you if we are in a mood to pull up a defamation case with all the might we have here... so think twice before you write about anyone online as it can be held against you in court...

2. kapil kumar... I recall you were on the facebook messaging me last evening yesterday on this issue (and infact we had a very health chat with each other) and i did tell you the following
* As you did not place an order online and your friend paid in cash as a walk-in in our pune store we will update you about the tracking number tomorrow
*  you told me that you friend had given his email for my staff to send the tracking number and the email which was provided was yogeshverma_1999@yahoo.com
and hope you know that the email id you guys gave is not a valid id..  and also my team called you on this today morning stating that emails are bouncing back... below is the message you get once the email bounces back...(hope this sinks into you first)

====================================================================
Delivery to the following recipient failed permanently:
     yogeshverma_1999@yahoo.com
Technical details of permanent failure:
Google tried to deliver your message, but it was rejected by the server for the recipient domain yahoo.com by mta6.am0.yahoodns.net. [66.196.118.33].
The error that the other server returned was:
554 delivery error: dd This user doesn't have a yahoo.com account (yogeshverma_1999@yahoo.com) [-5] - mta1005.mail.bf1.yahoo.com
====================================================================

* in your chat with me on facebook I asked you for your email id to which my team responded back with the tracking number and attached is the DTDC tracking sheet with the Airway bill / tracking number... now if DTDC (which is one of the most reputed courier agency across the country) does not update this tracking number in their system how come it’s become a mis-communication / no responsibility / fault of RcBazaar ?????
even if it’s an issue why dint you send an email or come online on a chat or call us in pune or bangalore to raise this issue stating that dtdc has not updated their tracking number?.. again "quick gun murgan" eestyle "lets post this in the forum and screw them"...  and believe me you posting here would not solve the issue any much faster than you communicating with us directly.

I have been a part and parcel of the forum from the past 5 years plus (if i recall right) and i have been in this hobby for over 33 years now and its absolutely demeaning to see these remarks. If you have been in this hobby for long enough do you recall how much did you used to pay 3 to 4 years back for a transmitter.. for a lipo.. for a sheet of balsa.. for a simulator.. for a motor for even a pair of wheels.. for a 6ch ccpm heli????.... at least if you cant thank us dont slander us...

Any genuine issue will be handled from our side but otherwise be ready for a law suit...

Gusty Bhai... rightly said other than Pune and Bangalore... I have a assembly and a manufacturing unit with a warehouse in Mysore and i can open another 2 store of RcBazaar in India with the dead stock I have there...

so why do i still run this business?... frankly most of us ( I am sure Sanjay sir would recall this) in the 70's and 80's have gone through heaven and hell to get access to a chuck glider plan or even a block of balsa and I wanted to change this in my own small way...
This is what is running RCB till date...passion for this hobby

and by the way... courier services will be closed from tomorrow, 2nd oct 2014 till the 6th oct 2014... so all the packages will be shipped on from monday onwards (this again i hope is not a fault of RCB)


Regards
Sujju

again couldn't control myself  {:)} {:)} {:)}

+1  to rcbazaar

jai ho from a nazi  ;D

I am an absolute beginner in this hobby ( don't even have anything yet) and was planning to buy from RCBazaar. I am checking this forum for quite sometime now. And believe me op, your thread shook my confidence until I read your post. You should understand that RCB is not flipkart with their own dedicated courier service.
Wrong tracking - Humans make mistake all the time isn't it? This doesn't have any impact of shipping time anyway so you literally have nothing to loose.

About them not picking up the phone, I am not sure. I mailed them a query 2 days ago and they replied me at 1:20 am. You can always drop an email or try to call in few hours from your first attempt. I mean come on, they are also humans. Need to eat, rest and what not.

About the tracking, did you never ordered online? It had so happened to me sometimes that I already had the package in my hand while the tracking was still showing invalid. It takes a while for the tracking to be updated.

TL;DR, you shouldn't just write something bad about a store until you've a genuine problem. Ordering online and expecting it to show up the next hour isn't really wise thing to expect. I read every post of this thread. Someone else might not.

To RCB, I've not been your customer yet, but I guess soon I'll be. I've been browsing your website a lot and you seem to be really nice store with reasonable price and huge base of products. However, one thing I didn't liked about you is mentioning "We can file defamation case". Not only in this one, but in some other thread too which I was reading earlier. While I understand your frustration but threatening customers like that doesn't seem to be appropriate. The moment you opened the business, you should've been prepared for all the stupidity. One thing you should understand is that, no matter how great work you do, such things will definitely happen. It doesn't mean it's your fault but then again, there's no patch for human stupidity. You've to deal with it. It would be great if we maintain a professional decorum throughout.

Having said that, I feel this is a pretty elite hobby. Lets not taint it and degrade the relations here. We all need each other. Happy flying. Make some space for me. I am hitting the sky soon... :)

As I say before time is not a problem.  Problem is waiting for responses. I called them many times. They tell me  that he will call me back after 10 minutes or 30 minutes. They say this 2 -3 times. But no call back. I was waiting and waiting. That's irritating. And
  Detailed Result Tracking No.: D19168077 Reference No.:
    Shipment Dates   
Origin:
DART MAIL - PUNE   Booking Date
Wednesday, October, 01, 2014   Status
IN TRANSIT
Destination:
JIND   Status Date

Shipment Facts
No. of Pieces   Doc Type   Service Type
1   Parcel   LITE-EXPRESS SERVICEShipment Travel History
Status   Location   Time   Remarks
Wednesday, October 01, 2014
Shipment Booked   PUNE CAMP MASTER FRANCHISEE, PUNE   08:38 PM   
Processed & Dispatched from DTDC APEX   PUNE APEX, PUNE   09:37 PM   
Thursday, October 02, 2014
Processed & Dispatched from DTDC APEX   PUNE APEX, PUNE   03:19 AM   

And till now this is position of parcel. Your courier service is poor

They dont own DTDC if you have any problems with DTDC call them and ask them. RcB cannot control nor change how DTDC handle shipments.

I dont understand why customers dont understand, once the package has been shipped by LHS they have no control over it as they (LHS) do not deliver goods themselves. The most we can do is we call them and ask about the status of the same.

I am also a businessman. I dispatch and receive parcels in every 2-3 days.i know how courier service works. You must be tight to courier company. 30th September booked parcel is scanned on 1 Oct at 9.15 in pune . means your company is not doing well. You should be complaints them. Why they hold parcel. Because your business is depends on courier. The service must be improve.  Anyway no problem from anyone .
+1 from me to rc bazaar.
Thanks

I guess some people have no appreciation for the efforts put in by RCB and all our LHS.

Thank God I have the choice never to deal with these "gentlemen"

As Sujju of RCB correctly writes, (I am sure Sanjay sir would recall this) in the 70's and 80's have gone through heaven and hell to get access to a check glider plan or even a block of balsa and I wanted to change this in my own small way... ...........Yes Sir! You have! And the change is much appreciated. Forget Junior/Senior - let that stay with the Indian Cricket Team: any true lover of the Hobby appreciates this  :salute: :salute:

@Kplkum... thank you and we absolutely have no issues with you or who so ever with a genuine concern...

just for your information if we get a response from the DTDC team the same will get reflected to you... and we have to bear the same brunt here of calling them 20 times to get an answer (this is after we have dedicated shipping department in our organisation both in Pune and Bangalore) .. hence no one would call you till they get to hear an answer from the courier side...
and as sathya rightly stated ... its not "our courier service" as we don't own DTDC... fortunately / unfortunately they are deemed to be one of the most prestigious courier service in the country and we happen to use them and if there are issues give us at least a day to sort the issue out?...

Sanjay Sir.. thanks to you and your involvement in this hobby, we see a lot of customers at RCB getting into scratch build post seeing your models...  :)

regards
Sujju

Again thanks rc bazaar team to take care.
@sajay sir
Already I give +1 points to rc bazaar as appreciates.

I am well aware of this, and I even posted on a thread about this.

http://www.rcindia.org/rc-outlets-and-resellers/arm-twisting-lhs/msg138750/#msg138750 (http://www.rcindia.org/rc-outlets-and-resellers/arm-twisting-lhs/msg138750/#msg138750)

Some of these people think they live in the US with next day guaranteed delivery.  They also believe every human being is perfect.

I do have a few suggestions.

1.  When any LHS quotes shipping time, add a margin of error.  So instead of saying "we will ship the order in one business day", say that "While we ship 90% of our orders in one business day, but it can be up to 3 business days".

2.  Similarly, for transit time, make it very clear that "actual transit time is completely in the hands of the courier agency, and can take 1 to 4 days (or whatever). 75% of packages are delivered within 2 business days though".  Something along these lines.

3.  "If you are trying to reach us over telephone, note that we are running lean operations and our limited staff may be busy with helping someone in the shop. It is quite possible that we are unable to attend to your call in some occasions, and we request your co-operation in contacting us via alternate channels like email (which we typically respond within 1 business day)".

4.  Make this information very visible on your contact-us pages, and in any email (and verbal) communication to customers.

This way, the expectation of the customer is more realistic, and even the "I want to plant a seed, and get a fruit from it tomorrow" kind of juveniles have something to think about before blasting away "I have been molested by the waiting... what a victim I am" kind of posts here.

This is not the end of this, and I am sure we will see more of this in future.  And to be honest, as long as people read this whole thread, I don't think their opinion of LHSes will be tarnished, it will only be boosted because they will see the whole picture, and how the community reacts to such impatience.

Well this issue should come to an end IMO , op should have waited before pulling the trigger and an apology is well expected from you as well . I hope that you dont deal with a certain LHS who accepted the payment on monday and ships it after 9 days and that to after saying they have shipped it the other day itself

We do not mean the customer is always at fault or the LHS is always at fault. A minimum patience, as demanded by the situation in our nation when it comes to speed/efficiency, is to be afforded by all parties.

Running an LHS is not easy at all, as I know from the personal stories of multiple LHS owners who are no longer in business. While it is our hard earned money as customers, complaining within 24 or 48 hours without even trying to contact via alternate means is really a sad case of "holier than thou" or "I am perfect, why are they not !" .

Dear All,

Let me put an end to this,

My apologies to all,

Request admin to remove this post.

Thanks
Arif.