RC India

Had ordered  a custom kit of Mr.Moss. Firstly they took 2 days to process it as there was no electricity. no offence / problem with that but wen i recieved the parcel it  did not have the 3mm connector...

Dude! did you told sai sir before posting?

that's not a big problem....... just tell him he  missed it out..... he will give u a another one...

also if u are  asking for a custom build... minimum waiting will be 3-4 days... as that item is to be manufactured and not ready in stock.... there are  hardships during manufacture....

have been trying to call rcforall  but evry time it saysa call cannot be connected at this moment

how many days are  u trying this for..... 1...??

+1 Abhay. If I know Mr. Sai, he gives more than what a customer pays for. Please call him and I'm sure he will be more than willing to oblige.

@aerovishwa i didnt complain about the delay
only problem was the missing connector ad to gift the plane to a friend for bday so needed it urgently

no since last 3-4 days m trying if anyone has his number pla can anyone pm me i will be more than grateful to him
and no complains extra had good support from them till now ....just shared my experience thats it no offences

gift the plane.... he can ship the connectors to your friend directly.....

@aero have done a replacement

Have you sent an email? They are very prompt in replying to emails.

"just shared my experience thats it no offences"

That is reason enough to post a thread titled: "Bad experience from rcforall"?  ???

Come on............................

i said na no offences was just sharing my experience this is an open forum and m free to give my views

Yeah, and we are all free to put you in your place. It is a free forum as you pointed out.  You just can't say "No offences" after besmirching someone's reputation.

+1.

leave it was just sharing my experience

1. Has the phone number ever connected ? If not, have you considered that the number may have changed or the one you have is incorrect ?

2. Since phone call did not work, have you tried alternative means like email or using any contact form they have on their site ?  How about using PM on this site ?  Sai is fairly responsive here.

You SHOULD post any genuine grievance you have about any site/seller, but you should also give the shop the same lenience/benefit of doubt you would afford for yourself.  It seems like you may have jumped the gun on this one.

Note that your urgency is not the store's problem, unless the store explicitly promised you delivery by a certain date.

I have nothing but good words for RC4ALL...  :bow:

Have ordered a lot of stuff from Sai, always get a bit extra than what is paid for... just have to ask!!
He is my man for deals.. Connectors and nick nacks can be lost in packing too.
Anyway its good you started this topic, I can voice my say about RC FOR ALL NOW... This is what I have to say for them....
"THANK YOU SAI FOR GIVING US AEROMODELLERS GOOD PRODUCTS AT KEEN PRICES & FREE ADVICE...KEEP UP THE GOOD WORK". GOD BLESS RC FOR ALL.....  {:)}

I got my items free shipped. Just got informed rohit has a large pack and I request to send the items with that. They promptly accepted it and dispatched. And always found prompt in reply. I got the phone no. 08939306941. Possibly Bhubna madam will pick up. You have to talk and listen in SLOW english like me as I am weak in English (Specially for pronunciation). Hope it works.

Thanks.

Btw now a days the gold connectors come factory soldered on both the esc and the motor so we don't send them separately as in the past we found soldering was as problem but if by chance your set up is without connectors do let me know . ( photo attached )
So the 3 mm connectors you are looking for are there presoldered and heat shrink fitted on the ESC and the motor, please try to understand what you are looking for before you begin looking for them  :banghead: :banghead:

As for the electricity part can't help that I don't generate my own power I depend on TNEB for that.

As for delay in shipment I think 2 days is reasonable most hobby shops take that as we have other business to attend too as well.
There is a cust service number as well 04432579937

Sai

no the connector used to connect the two glass fibre fuses

That is not a 3 mm connector.That is wooden piece BTW the dimension of fiber tubes are 10 x 10 mm .
We should have sent you a small piece of wood which is available in any hardware shop , it is called Gattu wood used by carpenters to fix screws on the wall.
Each piece will be around Rs 3-4. Sending it by courier will be too costly .

Aero modeling requires some use of Imagination  :o  not spoon feeding.

http://www.youtube.com/watch?v=ajMRbqB6Syg

The video will show around 19 mins
rgds
sai

sir please check the copy of the bill as far as i know it was nowhere mentioned 3-4 rs have lost the bill so please check it and as far as the connector is concrcerned i have made it using wood piece i had thougt that it was something different

@shauviks if the kit is supposed to include the wooden piece then the hobby shop should send it to you no matter what it costs and what the shipping costs.

@sunlikestar it was mentioned in the bill but didnt find it in the parcel

In that case rcforall's reply is very unfortunate.

@rcforall First of all I really don't understand why you brought "spoon feeding" into this. Shauviks is only asking what he paid for. Are you implying that any one buying from your store should be ready to "use their imagination" to find substitute for parts you forgot to send. Also you will only send the parts you forgot if the price and shipping cost is right for you.

Here is how my last order to rcforall ended, I never received the missing parts and I didn't bother looking back as I had discovered RcDhamaka by then.

Most of the time it is the hired hand who do the packing, and more often than not in most my orders there have been some items missing (Once the Corbon Rod was broken in two, since there was a disclaimer i didnt get any replacement either, i was/am ok with it) and they have been replaced in the next order, however the fact still remains, inventory check before despatch, i guess, some kind of check list, QC Check (Like what RC Bazaar does) will solve the issue, here are some examples

@rcforall see i am a college going student not an employed person spend for rc using my pocket money(which is limited to 1.5-2k per month)i had paid for the kit infact in the bill u had written the cost wich i clearly remember was nowhere near 3-4rs (have unfortunately lost the bill). being a customer i have evryr8 to ask why u didnt send the item infact u havent replied to my email even(which shows the poor customer service) and and regarding this 

if u have missed out something its ur duty as a seller to send the items regardless of the courier charges...

this is the mail which i had sent to rcforall to which i havent got any reply till date

+1

I sincerely wish this incident had not taken place as I have respect for Mr.Sai and his post purchase customer service and I can also understand  Mr.Shauviks is thinking that some special part required to join the two fibre fuselage channel is missing because he is a newcomer in the hobby. It seems as if Mr.Shauviks is mistakenly thinking that the fuselage fiber tube is a 3mm carbon tube.
I think all this is due to lack of communication between the two parties.
Even when I purchased the bigger Mr.MOSS kit a long time ago when it was newly introduced the 3mm carbon wing reinforcement rod was missing in the package when I received the package. When I brought this to Mr.Sai's notice he apologized and told me he would send it and he also suggested alternative ways like Kebab sticks to in place of the carbon wing spar. Then I told him that even kebab sticks couldn't be purchased locally because the town I live is very small.
A couple of days later I received a package containing the single 3 mm carbon rod AND ALSO a bundle of 100 kebab sticks free of cost for both material and courier charges.

P.S: Since Mr.MOSS is a kit, the 10mm square wooden peg required to join the two fuselage tubes should be included in the hardware package. For any modeler with some building experience it is a small thing to make the wooden peg required. But to a complete newcomer whose 1st build is Mr.MOSS it could be completely a different thing.
Regards,
Rao.

+1

It is a mistake on our part for not having sent the joiner stick the comments my earlier comments  were not intended to be an excuse for not doing so.This is clearly a case of lack of attention to detail on our part .We will ensure such incidences are avoided in future.
BTW the mail sent by Shauvik supposedly on 25/5 is not received the last mail received is on 15/5 regarding sending the material.
From the exchange it is obvious that it is the small minor components that have been our problem like the dean plug of Amit and the joiner stick in this case as against the larger ones like the fuse for Sandy , or the CF rod for Gusty  or the wing for VC which actually cost us much more to replace .
This again indicates the same problem regarding small details .
Thanks to this thread it has pointed out a problem in our operational system which has to be adrressed.
Thanks all of you for pointing this out we will sort it out.
In fact I think it we need to be all the more watchful that such an error has occured at a point when MR MOSS is nearing its 1000 pcs mark as one of the most sucessful and favoured beginners planes.
Thanks once again we will take care.
Sai
 

@rao plz read my above post i have already replaced it. had to gift the glider to a fellow friend of mine on his bday since he is a beginner and it is a good one to learn from
@rcforall its ok

Now this is why I cannot fault RCforall.... Aeromodellors ki Jai Ho
If only all suppliers were like Rishi at IHC, Rc4all, Dhamaka and Vivek at Sharma Model Aero.... Flying RC would be even better and STRESS-FREE.
Deepak

As far as replacing my wing is concerned, you didn't have to do it. Not only that, you also told me how to repair the original wing. I now have both the wings and it is all thanks to you. Sai Boss, full marks, any day!

b4ggu - It seems like you haven't dealt with RCBazaar / Sujju Bhai. They are in the habit of gifting Helicopter kits to novice modellers. Haven't come across any other LHS, anywhere in the world, who does that.

What I 'm trying to say here is that let's stick to the topic/party/person in question and let's not get sidetracked. You praise someone and I praise someone else. How does it solve the issue for Mr. Sai / RCforall?

VC I did realise later that  I had missed Sujjus name in my above comments. Thanks for adding it. Yes, I am in touch with Sujju personally..... Yes he is running a good honest show at RC Bazaar