I really have no idea what to do

The customs are telling that they did not receive the parcel

And banggood never responds 

The tracking shows this
 

Guys, I think we should put a warning to all new RCI users that there is ban on importing Radios and multicopters and very high chance that it'll get stuck in customs and they'll lose their money.

What does this posts mean
You said its unregistered mail and now how are you able to track?
The only way to get your transmitter is to have licence.

Yes you're right
I got my first email from banggood saying that it was through unregistered mail

But through the banggood app
It was showing a different order no and a tracking number

Thank you Balakrishna sir

Only because of you I checked with app
From your previous reply where you quoted unregistered mail is impossible for orders above $25

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I already told you that Kolkata post will take time to update the receipt and forward your shipment.
Just wait.
Customs inspection will take place at Chennai only. If it is held by customs it will be updated as "Retention reason : Retained by customs for unspecified reason"

There could be two reasons for retention.
1. Due to declared value - In this case it will be there for a week and they will assess the value and may charge you duty and release the shipment to delivery.Sometime, they may ask for invoice value, payment proof etc.
2. Another reason is due to restricted item. In this case they will send you letter asking for WPC approval and import license.

Kumaran

Indian customs is really frustrating..!
They donot have proper rule or way to handle these things..
Saying because my friend ordered and got the item, itz been 1mnth ago..!

Your friend was lucky enough to get it cleared without any hassles but it will not always be the same with everyone.
Sometimes customs may not return the product back rather they destroy packages very rare.
Everywhere on RCI it is clearly stated that import of radio equipment is banned with licence.
FPV equipment may get through unnoticed because their size and look change from time to time but may be seized if found.

Should we really need to get a license even if the tx is under *lisence-freeband* of frequency
( 2.4ghz - 2.4835ghz )


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Yeah licence free band means you need not purchase the band. Reliance is buying 700Mhz band but no one owns 2.4ghz band. It is free that is what it means.

Hey i think you should wait for a little while. dont freak out. Just pray that you get you get your radio. Sorting takes a bit of time. The value of the radio is very low and mostly they will clear your parcel if they have any idea about the hobby. Just pray that the radio is passed through the right person who knows even a little about this hobby. If they ask you for a license quote the wpc guidelines and you will be good to go

Thank you friends
You all have helped me tremendously
😃😃😃😃
Thank you all for the help

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Hey Hey! Dont forget to tell us as soon as you receive the Tx! Also tell what was your experience with the customs.

Of course


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Hi Shreeram,

Did you get your parcel from Bangood?

I too have ordered a Syma X5hc from Banggood and I am waiting for the product to deliver.

Can someone please let me know how long will it take(see the screenshot for tracking info)

It has been sent to customs for their approval and you will get it once it gets approval. But you shouldn't have ordered it because importing radio control equipment is banned without DGCA approval.

Any idea how to contact chennai customs. there is no updates since 27th Oct and Banggood is asking me to contact local post or chennai customs

Hi All,

Very new to RC India and I planned to order Syma x5hc from Banggood.com

Unfortunately it turned out to be a bad experience since my order is not delivered yet. Below is the tracking info from indiapost website

Source Country   Article Type   Destination Country
Singapore   Letter   India

Event Details For : RY904226273SG Current Status : Send item to customs (Inb)

Date   Time   Country   Location   Event Type   Mail Category   Next Office   Extra Information
27/10/2016   14:40:31   India   CHENNAI (MADARS) AIR   Send item to customs (Inb)   Air   CHENNAI FOREIGN POST OFFICE   
27/10/2016   12:18:58   India   CHENNAI (MADARS) AIR   Receive item at office of exchange (Inb)   Air   CHENNAI AIRPORT SORTING OFFICE   
23/10/2016   09:15:00   Singapore   SINGAPORE S05   Send item abroad (EDI-received)   Air   CHENNAI AIRPORT SORTING OFFICE   
22/10/2016   14:30:00   Singapore   SINGAPORE S05   Insert item into bag (Otb)   Air   CHENNAI AIRPORT SORTING OFFICE   

The original order was placed on 18th Oct and it is more than 30 days since the product shipment.

I also tried contacting Banggood and they are asking me to contact local post / chennai air customs.

Please guide me in the right way to get the product and if someone dealt with these issue previously, feel free to comment.

Also, I'm worried cos 27th Oct was the last tracking update and there is no other info available.

Please help

This is nothing to do with Banggood

Your shipment is held by Chennai Customs

27/10/2016   14:40:31   India   CHENNAI (MADARS) AIR   Send item to customs (Inb)   Air   CHENNAI FOREIGN POST OFFICE    


Normally, after 2 days about, it would be written "Return Item from Customs"

This is only to be expected, and is exactly as per the Law of the Land. Import of 'Drones'and parts is BANNED!

You won't get it. Only chance is to meet them or go through some agent. Big expense

Should I presume that it is detained? Since there is no additional comments on this... any chance of contacting Chennai customs to know the status?

How about getting a refund on this ? Do you have any idea?

Contact them. Ask if it can be returned to sender. Then you can try to get a refund