Sorry fellows, been away n a lot has happened after I commented on RCB. I'm sure we all can get along fine here n everyone's freedom of speech would be maintained, although that means our individual responsibility is not to use abuse or any disrespect fellow RCI member...
I for one didn't want to defame or disrespect anyone here, I hv stated an experience . I'm sure and sincerely hope our views can help vendors to better thr business as well as customer satisfaction.

Thanks all

Let it go... the newcomer is just confused, and probably was aggravated by some of the responses. He did not abuse, he did throw couple of accusations.

1. "Self declared Hero". He did not realized that this "hero" title is automatically added by the forum software as people hit certain post count (500, I think is the settings now).  Soon enough, he himself will be a "self declared hero" !

2.  "We are here to make money for LHS". If he had thought a bit further, he would have realized that we are acting as a major correcting force for LHSes in this country. If you looked up any LHS in this country on the internet, a discussion about them will show up on the first or second page of Google searches which leads to a page on this forum. So if the LHS had a pattern of bad service (and some times even otherwise, like the OP just did a few posts above), it would certainly be brought to the buyers attention. I think overall anything the bad from LHSes are amplified here much more that general good they do ! So this accusation is plain incorrect, and shows the person's inexperience with this forum (and the wider world).

The kid is enthusiastic about RC, let him hang around to gain more insight into the hobby and see how we help guide LHSes and buyers help maintain a healthy relationship, without taking sides.

abkulka81

Hang around ! you'll learn helluva lot, take that for granted. as regards your impudence, i take it in the stride as i feel it is a byproduct of  freedom of expression; which i am ok with. As i have always maintained, while one maintains some kind of decency and respect for age and experience, no one i repeat no one is higher in hierarchy than the other out here, we all are equals. One thing that we maintain here is Anwar Bhai is considered as first among equals (he may feel otherwise, that is his humility, be that as it may ). You aren't misfit, i feel sorry if you felt that way.

PS
Hang around, i assure you it will be rewarding.

To all and sundry
before we condemn/reprimand/give negative feedback about any LHS or person, enough should have happened for one to come to such a conclusion. 'At the drop of the hat', 'just because your gut feeling said so',.. etc should be avoided

When we are not in urgent, we will order it from China if it is even few cent cheaper than the LHS and wait for months and complain that customs held my parcel.
But, when we need it urgent, we go to LHS and complain that NO STOCK in LHS.
We are free to decide where to buy, but when we are in need of LHS, let us not complain that they are out of stock.

If we create a wanted list of products in demands, LHS can work out and import those products in bulk and make it available in India definitely someday, on par with our individual purchases from China.
Volume and fast movement of products plays the key role for success of LHS.

And here is my small suggestion for the LHSs
This suggestion is based on my experience.
Once I bought an Transmitter from an LHS in India for the first time. Three days no change in order status. End of third day I called the LHS, and they informed that the
item was delivered on the same day when I placed the order.
It was true and I received the item on the fourth day. An order update with shipping details could have been relived me from the worries.

So, Please improve your communication with the customers. Use the notification facilities in your ecommerce system (if it permits) to update the order status.
Please ignore if you are doing it already. Sorry to say, individual sellers are better in this aspect due to one to one interactions.

Let us create a wanted list of products and frequently bought items in the forum to help LHS to stock these products.
Support genuine LHSs, one day you can find Towerhobbies, Horizonhobby in India.

I also want to share my experience with Rc Bazaar.
Over all my experience is good but the Lipo batteries i have recently purchased from rc bazaar are total useless wolfpack and highly non reliable.
i purchased lipo battery 1000 mah 2s and it had manufacturing defect, sent it back discussed everything with the people and they accepted it to send a replacement but i have been following up since 2 Months and i havnt received anything as yet.

another encounter i had with receiver battery of avionic rcb7x. it was working fine for 3 months till now yesterday was charging it with a wall charger and the battery bloated.

I dont Cross Question Rc Bazaar's products BUT Rc Bazaar's Customer service & feedback and their batteries's long life or even life is a Big Question.


From Now On wont be using any Rc Bazaar's Products

Why are you posting this verbatim again ?  Being someone who has been on the forum for many months, you should know better.

I have deleted your duplicate thread.

I had the same experience with RCB's wolfpack Lipo, its a useless in 1st charging and the guy from pune RCB is arguing on he had tested the Lipo at the time of purchase and not accepting about the defective piece he had given.

also many items on the RCB's site is not available in the shop also they tell "will be available after a week or month"

I don't understand this. When you commit to purchasing a lipo battery, you should know what you are getting into.
If the battery pack is healthy (not bloated) and functioning when you receive it, the responsibility of the seller should end there. What happens to the battery afterwards is the users responsibility (or bad luck). After all, the sellers don't manufacture these batteries in their backyards.

Here is what I feel is logical about the whole thing. Let us say someone sold one brand of non-premium quality lipos to 500 people. We got 2 or 3 or 4 reports of bad ones here. Assuming they got another 6 to 10 reports of bad ones directly from customers.  In the lipo business, 1% to 2% failure rate is nothing unusual. They are so easy to damage (over discharge, improper charging, careless handling, crashes and bumps etc etc), so this level of failure is not only acceptable, but pretty much expected. 

On the other hand, if they heard of 10% or 15% failure rates, then they should consider finding new suppliers/brands.

So far, there has not been enough of "manufacturing" problems posted here for people to get alarmed.

But to someone who feels his lipo life was less than stellar, and assuming he did everything by the book (like following the 80% rule on discharges etc), this statistical analysis will be adding insult to injury

Remember, the satisfied ones rarely speak out !

+1

if you get a nanotech or genace or any such, so called high end batt and one of them end up bad, do you (a) send it back to china for replacement (b) will your replacement claim be entertained ? (c) does any lipo company entertain / guarantee replacement ?

inspite of these sujju (and in the case above) replacement was provided/promised

PS
Why are we overcritical when it comes to LHS ?

I hesitated before replying to this thread, mostly because Ive already made one ligit complaint in the day and dont want to come off sounding a bitter whining old man, but I will just share my experiences and thoughts;

Anwar, and rcpilotacro, I do appreciate how you guys have kept things real in their thread; angry newbies, disgruntled harsh customers, etc, but are we missing the point here; the fact is there are unhappy people with RCBazaar. Im one of them.

Now lets get facts clear; Sujju seems like an awesome guy, we exchanged a few emails whilst he was doing damage control for an order that went south, I appreciate the man for how he took care of things, and I always believe u should judge people by how they respond to errors, rather than just the error itself (applies for most cases, anyway!). That being said, I would also like to mention, that our conversation ended in an unanswered email (my last email wasnt answered, ie). I just wrote it off as him being busy in the best case scenario, and in the worst case, his job to calm an angry customer was done and so he just moved on. I dont know, but either way, its inconsequential, and im fine with the guy.

And so I decided to give rcbazaar another chance.

Now I was back in Bangalore for a few days and so decided to go visit the store, I like touching things and was a little tired of wasting money buying single items to figure out what they are. I had a great experience at the store, felt silly for not knowing we had a proper RC market in India. Met Mr Dilip, FANTASTIC with customer relations, soft spoken, intelligent, great to talk to (unfortunately his associate, I think the name was Santosh, in my HUMBLE opinion should not work front office, I wont elaborate). So im just establishing that I had a great experience at the store too.

But heres the bummer; to this day (well over a month later) I havent gotten a response about a parcel that didnt reach me.

I called Mr Dilip up one early evening, told him I need an extra BEC and a servo tester because the ones I bought from him the day before had blown (look, I didnt even complain   ) -- told him im just gonna order both because I dont have time to investigate which one was damaged as I was in a bit of a hurry to finish my build, and I asked him if he had any way of getting the parcel to me that evening, needless to say I offered to pay whatever it would have cost. He graciously declines, to which I asked if I could have Fedex come pick it up (i have an account) cause then I know for sure it would reach me the next day (knowing that they use only some tirupati courier or professional couriers, both ATROCIOUS services), but again he declined saying store pick up orders werent "packaged". I asked if I could pay for shipping, he pack it for me and I will send fedex to pick it up, and even that he politely turned down, assuring me that he would make sure that the courier would reach me asap.

The next day I called to find out the parcel still hasnt left the office. He made an excuse, apologized, and assured me it will go out.

The day after that I call to find out that the parcel is still in transit because it was shipped out only that morning, not the evening of my call (bangalore to bangalore ie).

Two days later I left town.

I wrote to RCBazaar telling them I have left and I dont wish to have the parcel anymore, also leaving my wishes to have the money refunded to my CC account. (read; left very clear instructions)

A WEEK LATER, the parcel shows up at my parents home in Bangalore (I live between Hyd and Del and so I wasnt there anymore) and I ofcourse told them to return to sender, since its been so damn long! (just fyi, the next day I had ordered from rcdhamaka which had my product delivered the day after. just saying!)

So gentlemen, thats two strikes RCBazaar, and mind you, ive had successful purchases from them too, ones that I didnt have to follow up on, but the fact still remains, their service is not 100%!

I will also add, that this doesnt mean I will never order from them again, but they certainly will not be my goto dealer, and I will only order from them if I dont have a choice. JS!

EDIT: Also thought I would add, for the unsuspecting newbie, that alot of products listen on their website are not genuine -- and the nice thing is that that very fact is even mentioned on their website (i found that very curious), but do please note that thats not such a bad thing, because if you are making a bird that you know youre not gonna keep and are fine with smashing it into things and not recovering it, then "clones" or "fakes" are fine! Just beware of using them in situations where failure is not acceptable (eg; whilst flying over people or over sensitive places or while carrying expensive cameras or costly fc's).

@CaptG
What a restrained and polite way to complain!
Lesson for all of us on this forum.
RC Bazaar, you have many wellwishers. Don't lose them.

Thank you KK, and you could not have put the part below more appropriately;

CaptG

Indeed very measured. Let my lil request in the previous thread not deter you. Was I a firebrand earlier? Yes sir I was. Am I now? No sir I am not. Reasons are:-
(A) This hobby of ours demands a lot of patience. Are we willing share that with the LHS?
(B) If we don't  support our LHS they will shut shop and with the kind of customs officials we have we are going to be in a lot of trouble as the time passes. If you have noticed post increased Current Account Deficit there has been a general clamp down on imports. How was it enforced IMHO ? By charging hefty customs on all items . This is where our LHS come in.
(C) most of the LHS are hobbyists themselves. They have become a LHS once they have adequately fell in love with the hobby.
(D) last but not the least we are a small and a well knit community or at least that is my dream LHS too are part of that community. Then the question comes "what da hell, what are friends for?"

PS
Once again we aren't no members of some fan club

Why do I get the feeling that this new addition to the forum, CaptG, is going to be a worthy and will enrich this forum in the days to come? Welcome aboard Sir.

Everyone has a favorite parts store.  Why not start a thread of what is your favorite parts store and why?  Then it will be all positives as buyers pour in reasons of good customer service.  

For the record, I don't have any experiences with any of the above mentioned establishments.

Competition seems to be fair and healthy.  Eventually, those LHS with better reputations will capture bigger marketshare while those problematic ones will continue to lose customers to the better LHS.

Customers' first interests are always their wallets and when they open it to buy, they always expect a fair trade.  The LHS that meet this expectation will win while the rest sink to the bottom.

@VC Sir
Because you judge people by the
Englis as she is spoke.

I checked.
He claims that he's not THE Capt G.
A worthy none the less.

I do not judge people. Englis or otherwise. Period.

Hope i pass muster. By the skin of my teeth.
As you say, this CaptG, will turn out to be a real worthy. (Ie, worthy of regard)
Suspect he's a big dad in some way or the other...

I agree with you on most points mon ami, but call me cruel, but I tend not to be so much in favour of the "support thy neighbour", only ONLY because experience is a *damn it, resisting using profanity* female-dog, and experience has taught me, that if you dont stir up the punch bowl real well, you wont get the good bits. And let me tell you why I chose the punch analogy, because in stirring up the bowl, it isnt only you that will get the nice bits, but everyone will.

So to explain what I mean; I do understand that alot of enthuasiasts start up their own little shops -- BUT HERES WHERE WE DIFFER -- I think they shouldnt. And while some may hate me for saying it, lets admit it, a passionate kid who thinks hes gonna make money off trading in the equipment he is passionate about, but cannot get around to understand the finess of direct sales, should, in my very humble opinion, not do business. THIS EXACT REASON, is why in most modernized countries, you need a license and a certification to do pretty much any business, so they can evaluate that you actually know what youre doing.

Since were on the topic of RCBazaar lets take this example;
If the company was screened, certified in advance, appropriately (were not talking about a piece of paper here) then proper systems would be in place to handle orders, manage customer relations, and they wouldnt have to "learn on the go" just as much, and the owner would never have to step in to do "damage control" by email because there usually would be a predefined protocol on how to handle each and every situation. Ofcourse I might be being a little idealistic here, but the point is, from what I can tell in India, its always about "let them make the mistakes, we will be patient and understanding, and they will learn". HECK -- WHAT HAPPENS TO THE GUY WHO HAS TO SUFFER DURING THEIR LEARNING PROCESS. Or why even ask that question, lets ask how gratuful you think these companies are for the knowledge and experience they gain from the people that they screw up with, oh, I mean, that they "learn from". Do you think they appreciate them in the greater scheme of things. I tend to think not. Correction, I know from experience, not! But I'd love to know what everyone else thinks?

Dont get me wrong mon ami, I do apprecite that you are forgiving and accepting, the world needs people like you, but just bare in mind that it is this exact nature that has left us where we are today as a country -- we have been over ruled and ruled over, time and time again because of this blatant "forgiving and accepting nature", and I tend to think that companies like our friends in question will take advantage of people like you, the good guys, and I hate seeing that. See once upon a time I was like that too, forgive and forget my momma said, well, hmmmm.... I dont know if that works really. And the same goes for the smaller unprofessional ones, theyre not really gonna care too much about you the customer so long as they know they will be able to hook the newbie every now and then, or that theyre just doing it for the heck of it on the side.

BUT THAT BEING SAID.... now that weve finished playing devils advocate, I would tend to agree with your vision of things, but I will say this;

If you just love flying. Just fly.
If you love business and love flying. Open up a RC shop.
If you love flying but dont understand business. Please stick to flying, and dont muck up the pool.

Healthy competition is ok, but right now things are just scattered thin, and its, quite frankly, in a sad state. Most online stores have more than 50% of their offer on pretty little red "sold out" blips and by the time youve sifted thru the several different sites looking for one tit bit from here and another tit bit from there, youre just exhausted or have lost interest. Some sites dont even have online payments *facepalm*! Some of them have an entire website of stuff up and only at the end do u find out that its a "test" website!! *rolls eyes* INSTEAD, if you have say 5 healthy companies, and not more, they would be making enough for them to sustain stocking up a little more, and would also be able to offer us better pricing instead of the current rip off that it is! Right now prices are mostly double and sometimes all the way up to 10 times the price for stuff that u can easily get abroad, plus u never know who ur buying from and if they are legit. Take SphereHobbies for example, in an email to me once he mentioned that he was the only official DJI dealer in the country, which is unfortunately bs. Luckily I checked and DJI said they have no affiliation to him and that if I bought from him the stuff would be considered grey market merchandise! (nothing personal spherehobbies, but it is what it is. I would still buy from u if I needed something in a hurry!). If ur noticing the picture thats being painted, its always the end user - you, me and the turtle named Fred, who are the loosers. That sucks!

The situation right now for us RC lovers is rather sad, and if we dont start making a hoo haa about it, nothing is gonna change! And I know you mentioned that y'all arent part of any fan clubs, I understand, but I dont see you senior mods being the protagonists either (before u say it, I might have *finally* signed up today, but ive been around the forums before )! So I know im new here and maybe u think im just blowing wind out of my but if I were in you guy's place, I wouldnt be so lenient with store owners ESPECIALLY the type that dont seem to learn from their mistakes (eg Jacks Hobbies, as we were discussing earlier), rather, I'd lean in on them alot more, as a collective!

Just for the record, I hurt my spine and have ALOT of free time right now, thus the lengthy messages, 4 more days and i'll be more concise! 

I leave you with just a thought, there is a very good reason why, down the years the saying has been echoed; you dont mix business with pleasure! justsaying

PS: on a lighter note, where does one get pizza in hydie at 2am?!?! Im hungry  j/k

Rather grandly eloquent, I must say.

Which other LHS (anywhere in the world) hands out Rs.3500/- Tx/Rx sets or Rs.5000/- worth 450 class Heli Kits as freebies to its prospective customers for evaluation purposes? Team RCB has done that.

Please stop measuring everybody else with Jack and his nadir standards of Customer Delight.

I do mix business with pleasure, for your information, I love what I do for a living and I also marvel at the fact that RCB calls me to let me know my exact store status and confirm my shipping preferences and that RCD ships my stuff at lightning speed and that Mr. Sai sends a set of replacement wings for a 2 metre span glider that was crushed in transit and that Quadkopters replaces control boards free of charge - no questions asked.

We don't always need to make a 'hoo haa' about things in India, a simple whisper is loud enough - Trust, I believe is a keyword here. Things are changing. Sit back and enjoy unless you would rather deal with the delightful Arabs in Dubai over a strong cup of coffee. I prefer to be here and support my LHS, they understand me and my feelings/passions, whereas their overseas counterparts understand the exchange rates.

Been there from Cincinnati, Ohio, New Jersey State, New York City to London. Stuttgart, Dubai, Hong Kong and Tokyo in person, Sir. I still prefer to be here in India.

+1 to my LHS's in India.

By the way, you exposed another over priced, loser LHS. Full marks to you for that!

There was a guy, sometime back, who was selling bicycle spokes chopped into 2 parts @ Rs.25/- a piece + shipping. Here in Guwahati, that entire spoke retails for Rs.8/-.

Dear VC, youre missing the point. Just cause you have good experiences doesnt mean others dont! Did you not read what I wrote, I TOO have had good experiences with them, but that does not condone the fact that, and I quote myself, "they are not a 100%". I even went on to mentioning that AS OF RIGHT NOW im waiting on hearing back from them on my last order and the refund for the same, and yet your trumpet blows pro RCB gallantly as if totally ignoring the crux of the issue here. Do you think my issues are not valid just cause they made a good impression on you? and they had a good marketing idea of offering up freebies? Surely you are wiser than to fall for marketing stunts of building a fan base! Plus if you know anyone who's done an MBA, ask them how giving away free stuff actually deteriorates brand image in most cases, simply because this shows desperation. I would go with the company that never needs to give free stuff away, shows me they are doing well enough and have enough of business not to need to market and cry for attention If you are of the opinion that they are offering you these freebies because they are nice people and want to spread love in the world, then mate, I hate to being the bearer of bad news, but you are sadly mistaken. Ah well, a coin has two sides and all that! With your reputation power being as high as it is, Im sure you have the wisdom to see where im coming form

Thats being said, with your extensive travel record, surely you didnt actually mean what you said literally did you?  "Which other LHS (anywhere in the world) hands out...." cause forget traveling to these places, even a google search would answer your question, but I will not insult your intelligence by answering your question, cause Im sure you meant that only rhetorically right? Im sure you already know most places do offer loyal customers and others a kick back in some form or the other.

Im also not entirely sure why you started off a sentence talking about you loving what you do for a living and then going off into how RCB ships at lightning speed?! Im confused, I'd love to know the connection.
Also if you call their shipping lightning, you really should get a Fedex account like I have (I can refer you to my account manager, shes a star), unfortunately since I have 3 different homes I keep forgetting stuff everywhere and finally decided to get myself an account with them so when I forget stuff, I get it shipped to me the next day, and sorry mate, I checked and RCB doesnt offer one day shipping, they dont even offer you a well known courier company like most other companies do, and last time I checked, lightning speed refers to something thats really fast, js!  
OH AND SPEAKING OF THEIR FAST SHIPPING.... it took a parcel over a week to reach my house, and I live smack in the center of the city so im very easy to find, care to explain that? But you dont hear me saying NO NO RCB IS ALLLLLWAYS SLOW... no... Im simply saying that I, along with others, have had shitty experiences with them, AND also good experiences too, and CURRENTLY im waiting for my last shitty experience to be sorted.

While I do appreciate your flair, I fail to see what you mean mon ami, "We don't always need to make a 'hoo haa' about things in India, a simple whisper is loud enough - Trust, I believe is a keyword here. Things are changing. ". Im guessing youre joking right?   Am I to understand you're saying we should not make a noise about injustices, and instead.... ummmm... whisper? and "trust" that it will be heard? Very confused! Also, I dont know where exactly you live, but I dont think you will find too many people who will agree with you about not "needing" to make a hoohaa. Take the most simple example -- traffic -- where the heck will you find a place where they dont blow their horns?! They blow their horns because we are conditioned to be prompted to make a move, thus, the hoohaa LOL.
Also you mentioned you had been to Dubai, so im a little confused as to the strong coffee reference? Arabs drink coffee? since when?! its always been tea matie and ofcourse other more luxurious toxins

And once again I might sound rude, but Im pretty sure most will read this as being realistic, but im not interested in the LHS' understanding my feelings and passions, thats what friends and family (and shrinks  ) are for, LHS' by very definition are businesses, and businesses are for trading - what you referred to as exchange rates. Im not saying they will not hear you out and try and cater to ones feelings, but their sole purpose is to make money, lets not be naive about that. You making friends with them and they understanding you is a bonus, but that isnt what they got into the industry for. Infact thats what I love about the Arabs, there is no bullshit when you walk into his office, you are not his friend, you are his customer. You are there to do business, he will respectfully show you what he as to offer, you take it, and leave. And if you manage to strike up a convo then good for you, but everyone is clear of the dynamics of the relationship! But im sure you know that already naah? Hope im not sounding patronizing

Also, if I may make a small joke, "Been there from Cincinnati, Ohio, New Jersey State, New York City to London. Stuttgart, Dubai, Hong Kong and Tokyo in person, Sir. I still prefer to be here in India."
Been there, In person? I didnt know there was any other way to go to a place if not in person just kiddin Also I do understand what you mean when you say you prefer India, its true, its very hard to fit into the lifestyles that you have abroad, after all in India we are spoilt with the luxury of time cause everyone takes it so easy (it has its pro's and cons), and in most other places people take time very seriously, and so its very hard for our people to survive abroad.

Ok im bored now   ... peace out!  

EDIT: I just re read what I wrote and I realised I might sound almost like im anti LHS, and so I want to be explicitly clear, that im not anti anyone. I just refuse to accept the dire state of our RC community (with regards to availability and quality of service) without trying to help make a change. It hurts me to have to admit that I get most of my stuff from abroad only because I cant trust my own LHS' and I want that to change. Gandhiji said you have to be the change you want to see in the world -- well I cant exactly start my own RC shop and show people how to do it now can I *chuckle* and so instead I rather inspire thought in people like you and Anwar and Gusty and all the other good folk here in the hope that you guys take on a slightly harder stance to things.

Get well soon. Once you have achieved that, you may want to revisit my post again and edit your reply. I empathise with you, after a certain point of time (at 4:03 am) a B and a D do look similar, thus the confusion between RCB and RCD.

Thank you for visiting us and leaving us your gems of knowledge.

Regards.

P.s. I am an uneducated yokel and yearn to be erudite as you someday and earn an MBA................

What was that all about?!

A relatively newcomer with 20 posts sounded like they were bragging  "my fuselage is longer than yours" which has nothing to do with working together to improve the RC hobby. Gaining an early reputation of being conceited will not go well.

VC put his perspective in context, with mention of wide travel, and ending it with there's no place like home.  He implied there's more than one way to make changes.  To stay and help where you're needed rather than escaping to places with less hardship is noble.

Then, somewhat unexpectedly, an accusatory, condescending, hostile tone emerged.  I felt in those words a dagger pointed at VC. 

Feel free to express opinions but please keep it respectful. In other words, don't come off like you're stomping it down someone's throat.

The promising bud bloomed with curious colors.