RC India

Date Ordered: Friday, March 15, 2013

We Identified that the transmitter "AVIONIC" doesn't bind with the receiver. This might have been a technical problem right from the manufacturer. We had hard time explaining it to the RcBazaar Customer service.

One fine day they asked us to ship it back. We had sent it  back immediately and there was no mail/phone call from them. When we had called them back they were complaining that the transmitter is broken during shipping and they cant do anything regarding this. We sent the TX through Bluedart through the same package they sent us. If it has broken it would have be  broken even while they shipped it they packing was so horrible.

When it was getting delayed so much we started pushing them. They at some point of time were so brave enough (Mr. Dilip) to say go do what ever you want and you are most welcome! This is the kind of customer service I got from RcBazaar. I am very sure the owner wouldn't have handled it this way! I asked them owners number to explain the problem and they did not have have owners number.

When ever I call them Mr.Suresh picks up who is very humble and says I cant say anything Sir! Mr.Dilip says I will take care of it and never bothers!

Very nice of these two guys!!

Date Ordered: Friday, March 15, 2013 now I am really pissed off and have come Public. 

hi ganesh
this is sujju the owner of rcbazaar... my contact is on our website http://www.rcbazaar.com/ContactUs.aspx (http://www.rcbazaar.com/ContactUs.aspx) .. pls feel free to write to me anytime...
i will check this up with the team and i am sure there would be an issue somewhere or they would have not procrastinated this for so long... however rest assured it will be resolved...
FYI.. you will have to bind the tx to rx for the first time (and i hope you know the method of binding the rx to the tx)

sujju

Hi sujju,

I have gone through the manual and tried binding the tx rx. I am doing my PhD on multirotors hence have come across several brands of tx rx. I am not an amature and I am only trying to explain binding is not an issue. The rx/tx had some issue tats why I sent it back. I have no clue what happened later. I packed it in the same box I had received it and sent it ti RcBazaar. I got to know later something happened during transit. They sent me photos of it broken. They let the issue go and kept quite. When we asked them all I heard was we cant do anything. It was not nice to hear these. I really did not know how to handle this issue.

hi Mr Ganeshram,

i hope rcbazaar is welknown for its excellent service, i have ordered some parts couple of times & found the service very good. there might be some miscommunication or any other issues other wise such thing cant happen. Newez hope to get your issue resolved soon.
As far as this comment is concern its my personal comment & unbiassed.not favoring either RCB or YOU.

Regards

Kiran

Thanks kiran! I have received working stuff from many outlless and it always felt good. Here I am talking about a case where there is some fault and it has led to other problems like breakage during shipping. Its a different problem all together. Please read through the post again to get the problem. I am sorry if my english is not clear.

Hello Ganeshram - I notice that you said that you are doing
your PhD in multirotors.

Are you serious ?

Which institute offers such a course ? and what are the career prospects ?

I am with IIT madras. Engineering design. Career ? Lol I don't know haven't thought of it yet.

PS
Rony !

your nitromethane and jacket have left for tezpur

Mr Ganeshram,

I think i was at the store when your transmitter arrived. If i'm correct one of the switches were broken. Also, you had sent the transmitter back to rcbazaar directly in the rcbazaar box with brown tape on it. Damage is prone to happen when you ship something in that way. If there was a binding issue then i think you can claim a replacement/repair based on their policies but once its in your possession then its completely your responsibility to make sure it reached them in the right state. What i believe they had promised you is that they'll look into the binding issue but the breakage is your responsibility. I think rcbazaar has been very lenient with replacement and other services. hence they are being misused, maybe not in your case but many others. I dont see any other LHS doing repairs, services and replacements. Anyway, I'll let sujju take it from here.

Hope your issue gets solved!

Jatayu ,

If you have a slightest feeling that it is not a genuine case Please send my TX and RX back solving the "Binding Issue" ASAP. Lets finish this off soon. I am unable to wait with patience. Kindly excuse me if i am rude! Please understand that a customer will get very uncomfortable if he has invested on a faulty instrument.

You may have sold-out 1 million radios with out any problem and I am not at all talking about that. If an item fails you might have to take responsibility at times. 

Its customers right to fight for what he has paid for! I am not satisfied with the equipment you have sent hence I have sent it back to you. You are the guys who asked me to send it back... you must have helped me with the packing procedures!!! How will a normal customer know the protocols??? If you are aware damages might happen why don't you warn/guide the customer reg. the packing ???

I can keep talking and you can also counter ...... We know this is not going to work! Please don't take it personal and get offended!

I wouldn't have taken pains to send it back to you. If it had worked as it should!

There was a problem which originated from the side of RCBazaar by sending a faulty TX/RX or was it a problem from my side ordering it from RCBazaar????
 

 

You seem to presume Jatayu is an employee of RC Bazaar

No retailer is perfect, no customer is perfect.  Quality customer service is very important to an online retailer's reputation.  I would also post if I feel the retailer was acting unfairly, taking my money and in return I'm not able to use the faulty product.

Sorry if Jatayu is not an employee of RCBazaar.... I misunderstood his response to sound like an employee of RCBazaar. Anyways the content can be diverted to whomsoever it might concern.

Sorry Jatayu!!

Mr Ganeshram ,

I am not an employee at rcbazaar but being in Bangalore, I visit them very often hence i happened to be there when your Tx arrived. All i'm saying is if it is the binding issue or some other manufacturing defect 'ONLY' then you would have received a replacement i guess. but now there is a new issue of broken part which is not the responsibility of them. So very clearly, it cannot be replaced because it is not a manufacturing defect or something that can be solved. I agree that you have paid for the transmitter and you expect it to work for your needs, every customer including me expect that from every store but once we as customer screw up then even the little help that they can provide becomes void. Well, about needing help with packaging, thats hilarious. I'd say being in this field (to the extent of Ph.D) atleast you should know how to package something for shipping or else you could've asked google uncle!

I just got a call from Mr.Dilip and Mr. suresh!!! Seems like the TX and RX binds now...

LOL this is lots of fun! They are now blaming me that I haven't checked it properly... After all these days they are checking it only today and playing nice boys game. Seems everything is fine now!!

What were they doing all these days??? Do I seem like a JOKER to them??

Forum is a powerful place and has woken them up and employees have started calling me back!!! I have refused to take the blame on me! I have already used this Avionics TX/RX from another friend and I know the binding procedures very well. It was not a mistake from my side at all.

What is this Sujju??? I don't want the TX at all now!!!
What nonsense is Mr.DILIP trying to play?

Dear Mr. Jatayu,

Guess you got agitated! I understand you are a loyal customer to RCBazaar. Unfortunately I have this problem with them. I don't like their customer service. I am not expecting a free bee or a new transmitter.


I just want to post this issue public

I am chill now! I just took a coffee and writing this at peace.


First of all I am sorry to show anger in the forum. I went through some of my own posts and the others who have replied as well.

1) If an issue has been posted I don't know why it hurts other patriotic/ loyal customers? It is very difficult to focus on the issue with all of these around. As a customer I have posted my experience.

2) If people have not had an issue till date its good for them. We buy lots of stuff daily.. do we even talk about its well being all the time????? The issue comes only when faulty items are delivered to the customers. I don't understand why people who i don't even know and have not asked for any help come and talk positive to nullify the issue saving the store!! Its hard for me to distinguish between the employee of the store and general public. Few people offer to sound as if hired! Sorry if i sound rude!

3) Mistakes happen! I understand packing was bad from my side... But does it solve the binding issue?

4) There has been an issue lets talk about that... who wants previous credibility and how well you are associated with the store ???


Personally if i come across posts where people complain about issues they have with stores I buy regularly from, I would not talk about how good the store has been with me but only suggest possible solutions for the issues.

Loyalty can be shown by buying regularly rather than shooing away customers in problem and mocking at the customers. 

Ha ha those are my Old posts .... RC is a addiction :) !! As soon as I changed I posted this .. LOL.

Thanks pilot

hi ganesh...
Having dug a bit deep on this issue the following have to be stated
- you send the transmitter back (as per attached) which definitely warrants breakage and fyi this is how it was not sent to you as per your first post here... (the package was sent to you bubble wrapped and in double boxed brown package).. it is your lookout to see that the transmitter reaches the store safely for inspection for any fault if any (also the same have been clearly mentioned in the product shipping & return http://www.rcbazaar.com/ShippingInfo.aspx (http://www.rcbazaar.com/ShippingInfo.aspx)... 
- the issue you are talking about no response from the store after you shipped the items is not valid as this literally lead to a ghost hunt situation as you had not placed your contact number nor your order number or any kind of reference where we can trace you ( a tel number of 222222 was written on the blue dart consignment page)..
- you called up the store and spoke to dilip and with heated discussion and before slamming down the phone you told the store that they will be taken to court and you discussion was being recorded. Hence the team decided to keep the transmitter aside and not touch it.
After seeing your "public" post today i called the team and asked them to check the issue for which they did and told me that the tx/rx is binding perfectly and i asked them to call you and inform you of this..

fyi, jatayu or gusty or theleabres anyone responding on this post are in no way affiliated to rcbazaar... like me they have been a part of the forum for quite sometime and they do join in sometimes with a pat on the back or a slap on the wrist...

coming the the point of your transmitter / receiver... you will get a brand new one from the store soon if this tends to solve your problem/s...

sujju

Thanks for Calling to resolve the issue Mr.Sujju !

more than welcome... and hope to see you soon at RcBazaar... all the best

Well done RcBazaar - in the words of Spock : "live long and prosper"

I think ganesh sir being an IITian and doing a PHD in multirotors you could have easily solved the problem by debugging the circuit board of the tx. This would have saved you the hassle. But unless you dont know about how to debug circuit boards then dont consider this post.

Not worth the fight kid! Don't want to waste time this way! How IIT comes into picture? All the hassle was for disrespectful act of employees at RcBazaar.  Sujju bhai has sorted it off anyways. And for your kind information issue was from the RX side.

Definitely some misunderstanding or break in communications some where. kudos to Sujju Bhai's initiative. All is well that ends well.

I have always been apprecitative of the great effort by LHS team RCB  to make quality RC within easy reach & affordable for us

keep up the good work guys

@ Ganeshram I was equally amazed and impressed with your Rover. Great work there.

would be more than interested if you would be kind enough to share the details on separate thread.

topic closed from my side

you will get you money back...

thanks. and thanks for quick replay this time

You could have contacted them through phone right? Before posting something like this here?

please read my post. i have already told i tried calling on number Tel: (+91) 80 41738892. no one was replaying .
Mr. Arun what I have done wrong posting this here when i am not getting proper replay for what i paid?

You ordered for a few parts on 23/9 and today is only 27/9. Within 3 days you have become so impatient and disgusted that you have come out in the open and vilified a LHS? Come on Sir, give them a break. Resolve the issue amicably.  ???

i have not become impatient. i am just asking so that at list i should come to know. status of my order. as a customer i have that right. didnt i?
and btw. i dont have any personal issue with Rc bazaar. i can understand problem of arrival of new stock. but atlist i deserve to know that. 

yes RCB should have posted a scrolling marquee or something similar if they were stocking new items , store close :) , even i ordered on 22nd still no tracking yes but in case of ambiguity dilip @ facebook +1. He replies within an hour.   i think facebook and RCINDIA have became a better mean of communication for LHS.  :)

Personally I dont want to create Bad reputation for RCB. normally i am occupied with my day to day business projects. Rc is only hobby which gives me relaxation. from 1st oct i will be again after my projects and wont be able to fly till it december or jan. if i had knew that RCB will be closed i would have ordered from some other store. so that i could  have got it on time and able to fly for at list for 2days.   

sainath we mean you no offence, raat gaye baat gaye,, :)

ya thats true Avesh. dont want to discuss this more. I have closed topic from my side.

i got a message from a wing member of rcbazaar that i may get radio's and lipo's in store, contact suresh.
suresh told me to deposit money. and now after i've deposited the money he's not replying to the mails.
maybe i'm too keen, maybe they've shipped the product, but i am desperate to track it. what shall i do?

Try calling suresh...or the store.
RCBazaar has a very good reputation and customer support.

You have your answer...;)  :thumbsup:

RCB is a reputed seller. Sit back and relax, watch some nice flying videos

okie done. but i want my things soon, and it's an indirect transaction, i've not ordered it online. so i'm not that confident. atleast they could have given me a receipt or a bill

- the shipment will take its own time, about 3-4 days

- believe you had the choice of ordering it online...should've thought before committing the transaction. I am not trying to ward you off, but it's time we all get responsible, like we expect from the statesmen of this country ;)..

- did you ask for one? taking responsibility for actions is de facto for this hobby

In any case, Sujju sir from RCB is active on this forum. Your post is enough to ensure its in his knowledge. Might want to add a cup of coffee/glass of juice/bacardi along with that video ;)

PS: Welcome to the forum

I shouldn't worry to much, we noobs are always too eager. Same sort of thing happened to me, and in the end my order was shipped the very next day. But yes communication seems to be an issue with some LHS. As far as I have read, RcBazaar is rock solid. The only problem is their shelves are bare.

Regards Ashim.   

1.  You are posting in the wrong forum.  Do you do everything in life with this haste ?

2.  When exactly did you deposit the money, and when exactly did you try to contact him ?  Tell us the exact hour of the day.

3.  Have you ever dealt with any other entity, and were their response faster ?  At the very least you should give the store one business day to look at the order and verify payment and couple more days to ship the item, before giving you a tracking number.

Of course it is your money, but you do have to think from the other person's perspective also at least a little bit !

My fault, my product will ship today. And rc guys are really very co-operative. I was not expecting this early response.
I was worried because my friend bought a radio tx and rx 6 ch, for 15,000 bucks. i thought how can rcb offer such a thing at 2600 bucks. I thought something may go wrong.

no bubble wrap.. nothing ..  :banghead:
just like a letter.

From which store did you ordered this?

rcbazaar.. fortunately it got delivered without any damage..  :thumbsup:

Seriously, this was not expected from RCB. Such a reputed store doing this thing... You can drop a mail to them telling about this once. He's also on the forum, so you can tell him here also.

Thank god battery has not been delivered in envelope  :giggle:

The ESC came from their Pune store. the motor and battery was packed nicely in a box with bubble warp was from their Bangalore store..

That was nice Moorthy sir... :giggle: :giggle:
I too had received numerous parcels from Tirupati courier service in past. Once I ordered 12 batteries from Rcforall. I'll have to say that there cooperation was very good. Batteries came to me very properly packed in foam.

If you do have a contact number for both Bangalore n Pune offices, why doesn't anyone bother to pick up the phone.  ???

I had to order some equipment, had a few quarries before I click payment on there site. My first experience itself wasn't great, kept trying for hours on both phone numbers during officer hours: either busy or just kept ringing :banghead:. Now to my dismay i hv spent all my saving on other stuff . Lol

Please try to sort out the issue :salute:

my experience with RCB is also not very good. i have not bought anything from there but i visited there shop once on saturday. no depron, no balsa, no radio, no glue gun no for many other things. there site looks too good. verything to too cheap but not stock. dont know if they just want to increase number of hits on there site. I think aero modeling is not so popular in India because you don’t get basic things here. Drugs are more readily available in India then RC stuff both are imported  ;)

That was highly improper comment which discourages the few dedicated LHS who are doing trying their best to offer fabulous service against all odds of import atmosphere in the country  to further this hobby in making RC stuff available at affordable pricing

I presume you are new to hobby with little experience in buying RC stuff from international sites which in itself is a gamble againt all odds. If that's the case I can very well understand with your sentiment. 

Inventory of RC items is like an ocean which can never be maintained full however big or vast the RC store may be that's even for international biggies.

If you really need to offer constructive criticism. Please offer your bit by updating your wish list with the LHS and pursue with them. This will go a long way in helping LHS in managing thier inventory with fast moving items.

Assumptions are not always right. Making and flying plane is hobby not buying stuff. i am very well aware about importing things. I am network consultant. I help my clients to buy stuff. Everything is imported, Hassle free.
I am not commenting on all LHS someone started this topic I am adding my views. It’s all about service to customer. If something is not available it should not be listed. At least if it is not available for months.
Think you go for dinner and you get huge menu card with great offers and price and next to it “Out of stock” is written.

Yes earlier it was assumption now I am convinced.  :)

If that's your take on the issue please visit international RC stores and verify for yourself. You will surely find more than 50% of thier inventory out of stock. If you don't have your wish list updated you will miss most of the popular items every time the stock is updated within 2-3 days. You will find them always on back order. For what you want desperately it's always prudent to buy it on backorder in advance.

Dinner menu card and an RC menu which every enthusiast desires ?  :o Are really serious comparing the same on equal platform.  :giggle:

Back orders,  wishlist, advance orders are very much most common practices of vast RC  inventory management.

I guess he should try to import a few RC items though Indian customs... he will hug the LHS owners the next time he sees them after having realized what it takes :giggle:

And importing a few items here and there via DHL / Fedex etc is not how the way imports work in bulk, and the regulations for anything wireless are much more complicated.

And we have a huge user base, especially for things like simple radios.

i might be wrong in my views i except it. i love this hobby. Since i was a child i wanted to fly RC plane. recently got Settled in life. from last 8 -9 months i studied everything about this hobby. when i went to buy stuff required very basic bulding materials they not available locally like balsa, EPP RC even covering films. so felt lil bad about attitude of suppliers. hope it changes one day we all can buy everything locally and its made locally :) It was very nice talking to you. i hope i have not hurt anyone with my views or comments.

And the funny thing is, you said "no balsa". If you search on the RCB site for "balsa", out of the roughly 81 items, about 53 are in stock !

Instead of being angry about the specific thing "I" want being out of stock, shouldn't we appreciate them for having so many choices made available (even after many items going out of stock due to demand) ?

Have we as a generation become totally selfish ? Shouldn't we consider others' efforts at all ? Not a single thought towards what it takes these people to *try* to do what they doing (in a legal, established manner... not the "order piece-meal from hobbyking with undervalued invoices and peddle them on RCI and online" kind of business) ?

And this is what they have to go through : http://www.rcindia.org/rc-outlets-and-resellers/arm-twisting-lhs/ (http://www.rcindia.org/rc-outlets-and-resellers/arm-twisting-lhs/)

I do agree that from an online store display perspective, especially if the software already supports it, it would be better for LHS to have a user selectable filter which says "Display only items in stock", which can be enabled once at the beginning of a browser session.

It does not have to be a permanent setting, so that the "wish list" and "advance ordering" features are affected, instead something that a user has to choose when he starts a new browsing session (typically browsing sessions die off after about 30 minutes of inactivity, and after that a new session starts).

@Anwar..i think you took me wrong...i am not talking abt all LHS. i just added my views on this topic. i went to RCB pune shop at least 3 times no balsa, no depron. finally i travelled to mumbai and bought stuff.

i Appreciate efforts made by LHS to provide good stuff but very few are very good in service.

 I am not saying RCB is bad but i did not get response i was expecting. i bought other stuff from them it was too good in past.

cool down brother its weekend  ;D

Rcbazaar and Rcdhamaka are very good store, i never faced problems with them.
Recently i bought some from rcbazaar, Yes i agree with ''RumblePirate''. point, the phone does keep on ringing and no one pice up for long time. After sending 1-2 mails, didint got any reply. Parcel dispached after 3 days.
But was sure will come safely and surely.

we can bare some,small things can be neglected.There are many positives to see, then negative ones. :)

I am cool ;)

The feel of "my experience with RCB is also not very good" versus "I wish stores like RCB had more stock of commonly used items" are totally different. Destructive versus constructive.

Agreed  :salute: .... i except my mistake..... i should have used constructive Language

It's a competitive business out there.  To weed out the establishments that should not be in the business, vote with your wallet.

Support and buy from the LHS that gives the best value - excellent customer service with fair prices - and don't buy from those who list rock bottom prices that are never in stock and also provide poor customer service.

Some businesses have talented owners who care about their customers while others just wait like lions to ambush the buyer, only wanting to take your money without regard for communications, timeliness, or customer satidfaction.

Your buying power and how you use it is much more effective than any topic on this forum.

It is rather disheartening to see this. After all the good work that has been done by Sujju Bhai and Team RCB, there seems to be scant regard and/or respect for them. This LHS has frequently exceeded customers expectations and earned no special mention for their actions. However, every tiny slip up is magnified and posted here. This amplification of minor glitches on the part of a young organisation can prove to be disheartening for the team. I also note that most of these negative feedback are posted by virtually unknown members who are recent additions to this forum. I wonder if there is a bigger picture that we are missing out on? Apologies in advance if anyone out there feels slighted or miffed. That is not intended nor is it the purpose of this post.

Sadly, such destructive feedback does not augur well for the seller or his reputation as it is bound to pop up whenever a prospective buyer googles the sellers name.

Caveat: Sujju Bhai happens to be a personal friend, however, he does not share his profits with me nor am I paid a retainer to promote RC Bazaar here or elsewhere. ;)

I don't know anyone from RCB and have never dealt with them.  My previous comments were given as general advice with no mention of a specific retailer.

Lots of businesses start up with zeal to be the best, to offer the best this and the best that.  And lots of businesses fail because they didn't meet customer expectations.

That's why important to have close communications with the customer to prevent misunderstandings and the associated negative feedback.  

I'm posting to raise awareness for consumer rights.  This hobby requires constant replacement of parts.  That makes us all buyers.  As buyers, naturally we expect fairness.

If the seller makes an honest "glitch", they should admit it and give the customer a discount.

I've had foam plane kits arrive with minor damage easily repaired.  However, because I thought it could have been packed better, I sent an email.  The seller said sorry and sent me another plane free of charge and packed in a better box. I fixed and flew the first plane and got the second for free and I purchased again from the same seller fully confident that they are an honest business.

Lance, I couldn't have put it better. In fact, what you said previously just about sums it all up:

"Your buying power and how you use it is much more effective than any topic on this forum."

Regards.

i ordered few stuff from rcb also , got them in time , again ordered car diff from rcb today , i think he is genuine person , might be some temporary problem relating to customer care service on phones n all.

abkulka81's story is a dead horse, beaten enough, suffice to say. RCB is as good as it can get in this sub continent and with the personal touch of Sujju, i dare say much more than that, of course i say this with the caveat that VC has quoted above, which i aint repeatin

I apologies if I am hurting anyone.

@abkulka81 sir that is not a right way to talk to augustine sir he is very senior here and have 100 times wider knowledge than you like you stated you started 8-9 months ago i am also a beginner i am no way greater than you but i know how to respect our seniors so please sir please respect them as its no harm to accept the wrong then doing them...

just a suggestion sir hope it helps :)

Regards
yash

@abkulka81

Sir,
We presume you are not aware that the person you abuse has just been awarded a Vishisht Seva Medal on this year Republic Day.
In India since anyone can abuse even the PM, you feel free to abuse anyone.
Perhaps one day soon you will rediscover manners and offer the gentleman an apology.
You don't have to. But everyone on this forum will remember you for this post.

I apologies if I am hurting anyone’s feeling but freedom of expression is fundamental right of Indian citizen which I did. Second thing I wrote what I felt with very clean language which can’t be called as “abuse”. Since this is administrated forum please feel free to delete my ID I am not interested to continue this forum since I think I am not fit for this forum where I am not allowed to express myself.

Sorry fellows, been away n a lot has happened after I commented on RCB. I'm sure we all can get along fine here n everyone's freedom of speech would be maintained, although that means our individual responsibility is not to use abuse or any disrespect fellow RCI member...
I for one didn't want to defame or disrespect anyone here, I hv stated an experience . I'm sure and sincerely hope our views can help vendors to better thr business as well as customer satisfaction.

Thanks all

Let it go... the newcomer is just confused, and probably was aggravated by some of the responses. He did not abuse, he did throw couple of accusations.

1. "Self declared Hero". He did not realized that this "hero" title is automatically added by the forum software as people hit certain post count (500, I think is the settings now).  Soon enough, he himself will be a "self declared hero" ! :)

2.  "We are here to make money for LHS". If he had thought a bit further, he would have realized that we are acting as a major correcting force for LHSes in this country. If you looked up any LHS in this country on the internet, a discussion about them will show up on the first or second page of Google searches which leads to a page on this forum. So if the LHS had a pattern of bad service (and some times even otherwise, like the OP just did a few posts above), it would certainly be brought to the buyers attention. I think overall anything the bad from LHSes are amplified here much more that general good they do ! So this accusation is plain incorrect, and shows the person's inexperience with this forum (and the wider world).

The kid is enthusiastic about RC, let him hang around to gain more insight into the hobby and see how we help guide LHSes and buyers help maintain a healthy relationship, without taking sides.

abkulka81

Hang around ! you'll learn helluva lot, take that for granted. as regards your impudence, i take it in the stride as i feel it is a byproduct of  freedom of expression; which i am ok with. As i have always maintained, while one maintains some kind of decency and respect for age and experience, no one i repeat no one is higher in hierarchy than the other out here, we all are equals. One thing that we maintain here is Anwar Bhai is considered as first among equals (he may feel otherwise, that is his humility, be that as it may :) ). You aren't misfit, i feel sorry if you felt that way.

PS
Hang around, i assure you it will be rewarding.

To all and sundry
before we condemn/reprimand/give negative feedback about any LHS or person, enough should have happened for one to come to such a conclusion. 'At the drop of the hat', 'just because your gut feeling said so',.. etc should be avoided

When we are not in urgent, we will order it from China if it is even few cent cheaper than the LHS and wait for months and complain that customs held my parcel.
But, when we need it urgent, we go to LHS and complain that NO STOCK in LHS.
We are free to decide where to buy, but when we are in need of LHS, let us not complain that they are out of stock.

If we create a wanted list of products in demands, LHS can work out and import those products in bulk and make it available in India definitely someday, on par with our individual purchases from China.
Volume and fast movement of products plays the key role for success of LHS.

And here is my small suggestion for the LHSs
This suggestion is based on my experience.
Once I bought an Transmitter from an LHS in India for the first time. Three days no change in order status. End of third day I called the LHS, and they informed that the
item was delivered on the same day when I placed the order.
It was true and I received the item on the fourth day. An order update with shipping details could have been relived me from the worries.

So, Please improve your communication with the customers. Use the notification facilities in your ecommerce system (if it permits) to update the order status.
Please ignore if you are doing it already. Sorry to say, individual sellers are better in this aspect due to one to one interactions.

Let us create a wanted list of products and frequently bought items in the forum to help LHS to stock these products.
Support genuine LHSs, one day you can find Towerhobbies, Horizonhobby in India.

I also want to share my experience with Rc Bazaar.
Over all my experience is good but the Lipo batteries i have recently purchased from rc bazaar are total useless wolfpack and highly non reliable.
i purchased lipo battery 1000 mah 2s and it had manufacturing defect, sent it back discussed everything with the people and they accepted it to send a replacement but i have been following up since 2 Months and i havnt received anything as yet.

another encounter i had with receiver battery of avionic rcb7x. it was working fine for 3 months till now yesterday was charging it with a wall charger and the battery bloated.

I dont Cross Question Rc Bazaar's products BUT Rc Bazaar's Customer service & feedback and their batteries's long life or even life is a Big Question.


From Now On wont be using any Rc Bazaar's Products

Why are you posting this verbatim again ?  Being someone who has been on the forum for many months, you should know better.

I have deleted your duplicate thread.

I had the same experience with RCB's wolfpack Lipo, its a useless in 1st charging and the guy from pune RCB is arguing on he had tested the Lipo at the time of purchase and not accepting about the defective piece he had given.

also many items on the RCB's site is not available in the shop also they tell "will be available after a week or month"

I don't understand this. When you commit to purchasing a lipo battery, you should know what you are getting into.
If the battery pack is healthy (not bloated) and functioning when you receive it, the responsibility of the seller should end there. What happens to the battery afterwards is the users responsibility (or bad luck). After all, the sellers don't manufacture these batteries in their backyards.

Here is what I feel is logical about the whole thing. Let us say someone sold one brand of non-premium quality lipos to 500 people. We got 2 or 3 or 4 reports of bad ones here. Assuming they got another 6 to 10 reports of bad ones directly from customers.  In the lipo business, 1% to 2% failure rate is nothing unusual. They are so easy to damage (over discharge, improper charging, careless handling, crashes and bumps etc etc), so this level of failure is not only acceptable, but pretty much expected. 

On the other hand, if they heard of 10% or 15% failure rates, then they should consider finding new suppliers/brands.

So far, there has not been enough of "manufacturing" problems posted here for people to get alarmed.

But to someone who feels his lipo life was less than stellar, and assuming he did everything by the book (like following the 80% rule on discharges etc), this statistical analysis will be adding insult to injury :(

Remember, the satisfied ones rarely speak out !

+1

if you get a nanotech or genace or any such, so called high end batt and one of them end up bad, do you (a) send it back to china for replacement (b) will your replacement claim be entertained ? (c) does any lipo company entertain / guarantee replacement ?

inspite of these sujju (and in the case above) replacement was provided/promised

PS
Why are we overcritical when it comes to LHS ?

I hesitated before replying to this thread, mostly because Ive already made one ligit complaint in the day and dont want to come off sounding a bitter whining old man, but I will just share my experiences and thoughts;

Anwar, and rcpilotacro, I do appreciate how you guys have kept things real in their thread; angry newbies, disgruntled harsh customers, etc, but are we missing the point here; the fact is there are unhappy people with RCBazaar. Im one of them.

Now lets get facts clear; Sujju seems like an awesome guy, we exchanged a few emails whilst he was doing damage control for an order that went south, I appreciate the man for how he took care of things, and I always believe u should judge people by how they respond to errors, rather than just the error itself (applies for most cases, anyway!). That being said, I would also like to mention, that our conversation ended in an unanswered email (my last email wasnt answered, ie). I just wrote it off as him being busy in the best case scenario, and in the worst case, his job to calm an angry customer was done and so he just moved on. I dont know, but either way, its inconsequential, and im fine with the guy.

And so I decided to give rcbazaar another chance.

Now I was back in Bangalore for a few days and so decided to go visit the store, I like touching things and was a little tired of wasting money buying single items to figure out what they are. I had a great experience at the store, felt silly for not knowing we had a proper RC market in India. Met Mr Dilip, FANTASTIC with customer relations, soft spoken, intelligent, great to talk to (unfortunately his associate, I think the name was Santosh, in my HUMBLE opinion should not work front office, I wont elaborate). So im just establishing that I had a great experience at the store too.

But heres the bummer; to this day (well over a month later) I havent gotten a response about a parcel that didnt reach me.

I called Mr Dilip up one early evening, told him I need an extra BEC and a servo tester because the ones I bought from him the day before had blown (look, I didnt even complain  ;D ) -- told him im just gonna order both because I dont have time to investigate which one was damaged as I was in a bit of a hurry to finish my build, and I asked him if he had any way of getting the parcel to me that evening, needless to say I offered to pay whatever it would have cost. He graciously declines, to which I asked if I could have Fedex come pick it up (i have an account) cause then I know for sure it would reach me the next day (knowing that they use only some tirupati courier or professional couriers, both ATROCIOUS services), but again he declined saying store pick up orders werent "packaged". I asked if I could pay for shipping, he pack it for me and I will send fedex to pick it up, and even that he politely turned down, assuring me that he would make sure that the courier would reach me asap.

The next day I called to find out the parcel still hasnt left the office. He made an excuse, apologized, and assured me it will go out.

The day after that I call to find out that the parcel is still in transit because it was shipped out only that morning, not the evening of my call (bangalore to bangalore ie).

Two days later I left town.

I wrote to RCBazaar telling them I have left and I dont wish to have the parcel anymore, also leaving my wishes to have the money refunded to my CC account. (read; left very clear instructions)

A WEEK LATER, the parcel shows up at my parents home in Bangalore (I live between Hyd and Del and so I wasnt there anymore) and I ofcourse told them to return to sender, since its been so damn long! (just fyi, the next day I had ordered from rcdhamaka which had my product delivered the day after. just saying!)

So gentlemen, thats two strikes RCBazaar, and mind you, ive had successful purchases from them too, ones that I didnt have to follow up on, but the fact still remains, their service is not 100%!

I will also add, that this doesnt mean I will never order from them again, but they certainly will not be my goto dealer, and I will only order from them if I dont have a choice. JS! :)

EDIT: Also thought I would add, for the unsuspecting newbie, that alot of products listen on their website are not genuine -- and the nice thing is that that very fact is even mentioned on their website (i found that very curious), but do please note that thats not such a bad thing, because if you are making a bird that you know youre not gonna keep and are fine with smashing it into things and not recovering it, then "clones" or "fakes" are fine! Just beware of using them in situations where failure is not acceptable (eg; whilst flying over people or over sensitive places or while carrying expensive cameras or costly fc's).

@CaptG
What a restrained and polite way to complain!
Lesson for all of us on this forum.
RC Bazaar, you have many wellwishers. Don't lose them.

Thank you KK, and you could not have put the part below more appropriately;

CaptG

Indeed very measured. Let my lil request in the previous thread not deter you. Was I a firebrand earlier? Yes sir I was. Am I now? No sir I am not. Reasons are:-
(A) This hobby of ours demands a lot of patience. Are we willing share that with the LHS?
(B) If we don't  support our LHS they will shut shop and with the kind of customs officials we have we are going to be in a lot of trouble as the time passes. If you have noticed post increased Current Account Deficit there has been a general clamp down on imports. How was it enforced IMHO ? By charging hefty customs on all items . This is where our LHS come in.
(C) most of the LHS are hobbyists themselves. They have become a LHS once they have adequately fell in love with the hobby.
(D) last but not the least we are a small and a well knit community or at least that is my dream LHS too are part of that community. Then the question comes "what da hell, what are friends for?"

PS
Once again we aren't no members of some fan club

Why do I get the feeling that this new addition to the forum, CaptG, is going to be a worthy and will enrich this forum in the days to come? Welcome aboard Sir. :thumbsup:

Everyone has a favorite parts store.  Why not start a thread of what is your favorite parts store and why?  Then it will be all positives as buyers pour in reasons of good customer service.  

For the record, I don't have any experiences with any of the above mentioned establishments.

Competition seems to be fair and healthy.  Eventually, those LHS with better reputations will capture bigger marketshare while those problematic ones will continue to lose customers to the better LHS.

Customers' first interests are always their wallets and when they open it to buy, they always expect a fair trade.  The LHS that meet this expectation will win while the rest sink to the bottom.

@VC Sir
Because you judge people by the
Englis as she is spoke.

I checked.
He claims that he's not THE Capt G.
A worthy none the less.

I do not judge people. Englis or otherwise. Period.

Hope i pass muster. By the skin of my teeth.
As you say, this CaptG, will turn out to be a real worthy. (Ie, worthy of regard)
Suspect he's a big dad in some way or the other...

I agree with you on most points mon ami, but call me cruel, but I tend not to be so much in favour of the "support thy neighbour", only ONLY because experience is a *damn it, resisting using profanity* female-dog, and experience has taught me, that if you dont stir up the punch bowl real well, you wont get the good bits. And let me tell you why I chose the punch analogy, because in stirring up the bowl, it isnt only you that will get the nice bits, but everyone will.

So to explain what I mean; I do understand that alot of enthuasiasts start up their own little shops -- BUT HERES WHERE WE DIFFER -- I think they shouldnt. And while some may hate me for saying it, lets admit it, a passionate kid who thinks hes gonna make money off trading in the equipment he is passionate about, but cannot get around to understand the finess of direct sales, should, in my very humble opinion, not do business. THIS EXACT REASON, is why in most modernized countries, you need a license and a certification to do pretty much any business, so they can evaluate that you actually know what youre doing.

Since were on the topic of RCBazaar lets take this example;
If the company was screened, certified in advance, appropriately (were not talking about a piece of paper here) then proper systems would be in place to handle orders, manage customer relations, and they wouldnt have to "learn on the go" just as much, and the owner would never have to step in to do "damage control" by email because there usually would be a predefined protocol on how to handle each and every situation. Ofcourse I might be being a little idealistic here, but the point is, from what I can tell in India, its always about "let them make the mistakes, we will be patient and understanding, and they will learn". HECK -- WHAT HAPPENS TO THE GUY WHO HAS TO SUFFER DURING THEIR LEARNING PROCESS. Or why even ask that question, lets ask how gratuful you think these companies are for the knowledge and experience they gain from the people that they screw up with, oh, I mean, that they "learn from". Do you think they appreciate them in the greater scheme of things. I tend to think not. Correction, I know from experience, not! But I'd love to know what everyone else thinks?

Dont get me wrong mon ami, I do apprecite that you are forgiving and accepting, the world needs people like you, but just bare in mind that it is this exact nature that has left us where we are today as a country -- we have been over ruled and ruled over, time and time again because of this blatant "forgiving and accepting nature", and I tend to think that companies like our friends in question will take advantage of people like you, the good guys, and I hate seeing that. See once upon a time I was like that too, forgive and forget my momma said, well, hmmmm.... I dont know if that works really. And the same goes for the smaller unprofessional ones, theyre not really gonna care too much about you the customer so long as they know they will be able to hook the newbie every now and then, or that theyre just doing it for the heck of it on the side.

BUT THAT BEING SAID.... now that weve finished playing devils advocate, I would tend to agree with your vision of things, but I will say this;

If you just love flying. Just fly.
If you love business and love flying. Open up a RC shop.
If you love flying but dont understand business. Please stick to flying, and dont muck up the pool.

Healthy competition is ok, but right now things are just scattered thin, and its, quite frankly, in a sad state. Most online stores have more than 50% of their offer on pretty little red "sold out" blips and by the time youve sifted thru the several different sites looking for one tit bit from here and another tit bit from there, youre just exhausted or have lost interest. Some sites dont even have online payments *facepalm*! Some of them have an entire website of stuff up and only at the end do u find out that its a "test" website!! *rolls eyes* INSTEAD, if you have say 5 healthy companies, and not more, they would be making enough for them to sustain stocking up a little more, and would also be able to offer us better pricing instead of the current rip off that it is! Right now prices are mostly double and sometimes all the way up to 10 times the price for stuff that u can easily get abroad, plus u never know who ur buying from and if they are legit. Take SphereHobbies for example, in an email to me once he mentioned that he was the only official DJI dealer in the country, which is unfortunately bs. Luckily I checked and DJI said they have no affiliation to him and that if I bought from him the stuff would be considered grey market merchandise! (nothing personal spherehobbies, but it is what it is. I would still buy from u if I needed something in a hurry!). If ur noticing the picture thats being painted, its always the end user - you, me and the turtle named Fred, who are the loosers. That sucks!

The situation right now for us RC lovers is rather sad, and if we dont start making a hoo haa about it, nothing is gonna change! And I know you mentioned that y'all arent part of any fan clubs, I understand, but I dont see you senior mods being the protagonists either (before u say it, I might have *finally* signed up today, but ive been around the forums before :P)! So I know im new here and maybe u think im just blowing wind out of my :) but if I were in you guy's place, I wouldnt be so lenient with store owners ESPECIALLY the type that dont seem to learn from their mistakes (eg Jacks Hobbies, as we were discussing earlier), rather, I'd lean in on them alot more, as a collective!

Just for the record, I hurt my spine and have ALOT of free time right now, thus the lengthy messages, 4 more days and i'll be more concise!  ;D ;) :P

I leave you with just a thought, there is a very good reason why, down the years the saying has been echoed; you dont mix business with pleasure! :) ;) justsaying ;)

PS: on a lighter note, where does one get pizza in hydie at 2am?!?! Im hungry  :headscratch: j/k

Rather grandly eloquent, I must say.

Which other LHS (anywhere in the world) hands out Rs.3500/- Tx/Rx sets or Rs.5000/- worth 450 class Heli Kits as freebies to its prospective customers for evaluation purposes? Team RCB has done that.

Please stop measuring everybody else with Jack and his nadir standards of Customer Delight.

I do mix business with pleasure, for your information, I love what I do for a living and I also marvel at the fact that RCB calls me to let me know my exact store status and confirm my shipping preferences and that RCD ships my stuff at lightning speed and that Mr. Sai sends a set of replacement wings for a 2 metre span glider that was crushed in transit and that Quadkopters replaces control boards free of charge - no questions asked.

We don't always need to make a 'hoo haa' about things in India, a simple whisper is loud enough - Trust, I believe is a keyword here. Things are changing. Sit back and enjoy unless you would rather deal with the delightful Arabs in Dubai over a strong cup of coffee. I prefer to be here and support my LHS, they understand me and my feelings/passions, whereas their overseas counterparts understand the exchange rates.

Been there from Cincinnati, Ohio, New Jersey State, New York City to London. Stuttgart, Dubai, Hong Kong and Tokyo in person, Sir. I still prefer to be here in India.

+1 to my LHS's in India.

By the way, you exposed another over priced, loser LHS. Full marks to you for that! :thumbsup:

There was a guy, sometime back, who was selling bicycle spokes chopped into 2 parts @ Rs.25/- a piece + shipping. Here in Guwahati, that entire spoke retails for Rs.8/-.

Dear VC, youre missing the point. Just cause you have good experiences doesnt mean others dont! Did you not read what I wrote, I TOO have had good experiences with them, but that does not condone the fact that, and I quote myself, "they are not a 100%". I even went on to mentioning that AS OF RIGHT NOW im waiting on hearing back from them on my last order and the refund for the same, and yet your trumpet blows pro RCB gallantly as if totally ignoring the crux of the issue here. Do you think my issues are not valid just cause they made a good impression on you? and they had a good marketing idea of offering up freebies? Surely you are wiser than to fall for marketing stunts of building a fan base! Plus if you know anyone who's done an MBA, ask them how giving away free stuff actually deteriorates brand image in most cases, simply because this shows desperation. I would go with the company that never needs to give free stuff away, shows me they are doing well enough and have enough of business not to need to market and cry for attention ;) If you are of the opinion that they are offering you these freebies because they are nice people and want to spread love in the world, then mate, I hate to being the bearer of bad news, but you are sadly mistaken. Ah well, a coin has two sides and all that! :P With your reputation power being as high as it is, Im sure you have the wisdom to see where im coming form ;) :)

Thats being said, with your extensive travel record, surely you didnt actually mean what you said literally did you?  "Which other LHS (anywhere in the world) hands out...." cause forget traveling to these places, even a google search would answer your question, but I will not insult your intelligence by answering your question, cause Im sure you meant that only rhetorically right? Im sure you already know most places do offer loyal customers and others a kick back in some form or the other.

Im also not entirely sure why you started off a sentence talking about you loving what you do for a living and then going off into how RCB ships at lightning speed?! Im confused, I'd love to know the connection.
Also if you call their shipping lightning, you really should get a Fedex account like I have (I can refer you to my account manager, shes a star), unfortunately since I have 3 different homes I keep forgetting stuff everywhere and finally decided to get myself an account with them so when I forget stuff, I get it shipped to me the next day, and sorry mate, I checked and RCB doesnt offer one day shipping, they dont even offer you a well known courier company like most other companies do, and last time I checked, lightning speed refers to something thats really fast, js!  
OH AND SPEAKING OF THEIR FAST SHIPPING.... it took a parcel over a week to reach my house, and I live smack in the center of the city so im very easy to find, care to explain that? But you dont hear me saying NO NO RCB IS ALLLLLWAYS SLOW... no... Im simply saying that I, along with others, have had shitty experiences with them, AND also good experiences too, and CURRENTLY im waiting for my last shitty experience to be sorted.

While I do appreciate your flair, I fail to see what you mean mon ami, "We don't always need to make a 'hoo haa' about things in India, a simple whisper is loud enough - Trust, I believe is a keyword here. Things are changing. ". Im guessing youre joking right?  :giggle: Am I to understand you're saying we should not make a noise about injustices, and instead.... ummmm... whisper? and "trust" that it will be heard? Very confused! Also, I dont know where exactly you live, but I dont think you will find too many people who will agree with you about not "needing" to make a hoohaa. Take the most simple example -- traffic -- where the heck will you find a place where they dont blow their horns?! They blow their horns because we are conditioned to be prompted to make a move, thus, the hoohaa ;) LOL.
Also you mentioned you had been to Dubai, so im a little confused as to the strong coffee reference? Arabs drink coffee? since when?! :P its always been tea matie :) and ofcourse other more luxurious toxins :P

And once again I might sound rude, but Im pretty sure most will read this as being realistic, but im not interested in the LHS' understanding my feelings and passions, thats what friends and family (and shrinks  ;D) are for, LHS' by very definition are businesses, and businesses are for trading - what you referred to as exchange rates. Im not saying they will not hear you out and try and cater to ones feelings, but their sole purpose is to make money, lets not be naive about that. You making friends with them and they understanding you is a bonus, but that isnt what they got into the industry for. Infact thats what I love about the Arabs, there is no bullshit when you walk into his office, you are not his friend, you are his customer. You are there to do business, he will respectfully show you what he as to offer, you take it, and leave. And if you manage to strike up a convo then good for you, but everyone is clear of the dynamics of the relationship! But im sure you know that already naah? Hope im not sounding patronizing :)

Also, if I may make a small joke, "Been there from Cincinnati, Ohio, New Jersey State, New York City to London. Stuttgart, Dubai, Hong Kong and Tokyo in person, Sir. I still prefer to be here in India."
Been there, In person? I didnt know there was any other way to go to a place if not in person :P just kiddin ;) Also I do understand what you mean when you say you prefer India, its true, its very hard to fit into the lifestyles that you have abroad, after all in India we are spoilt with the luxury of time cause everyone takes it so easy (it has its pro's and cons), and in most other places people take time very seriously, and so its very hard for our people to survive abroad.

Ok im bored now  :P ... peace out!  :salute:

EDIT: I just re read what I wrote and I realised I might sound almost like im anti LHS, and so I want to be explicitly clear, that im not anti anyone. I just refuse to accept the dire state of our RC community (with regards to availability and quality of service) without trying to help make a change. It hurts me to have to admit that I get most of my stuff from abroad only because I cant trust my own LHS' and I want that to change. Gandhiji said you have to be the change you want to see in the world -- well I cant exactly start my own RC shop and show people how to do it now can I *chuckle* and so instead I rather inspire thought in people like you and Anwar and Gusty and all the other good folk here in the hope that you guys take on a slightly harder stance to things.

Get well soon. Once you have achieved that, you may want to revisit my post again and edit your reply. I empathise with you, after a certain point of time (at 4:03 am) a B and a D do look similar, thus the confusion between RCB and RCD.

Thank you for visiting us and leaving us your gems of knowledge.

Regards.

P.s. I am an uneducated yokel and yearn to be erudite as you someday and earn an MBA................

What was that all about?!

A relatively newcomer with 20 posts sounded like they were bragging  "my fuselage is longer than yours" which has nothing to do with working together to improve the RC hobby. Gaining an early reputation of being conceited will not go well.

VC put his perspective in context, with mention of wide travel, and ending it with there's no place like home.  He implied there's more than one way to make changes.  To stay and help where you're needed rather than escaping to places with less hardship is noble.

Then, somewhat unexpectedly, an accusatory, condescending, hostile tone emerged.  I felt in those words a dagger pointed at VC. 

Feel free to express opinions but please keep it respectful. In other words, don't come off like you're stomping it down someone's throat.

The promising bud bloomed with curious colors.

 :iagree:

Well said Lance.  :hatsoff:


PS : "my fuselage is longer than yours" That's absolutely Original  :rofl:

Please don't put your already stressed out admin under further duress trying to determine if that was parliamentary or not ;D

From the sublime to the ridiculous..................... :giggle:

Restraint turned into rant.  ???

Fuselage? Fusillade?

While having a few large stores will ensure a lot of out of stock items maybe taken care of, I wonder how many investors would want to do that. RC 'business' in India has been repeatedly identified as non-sustainable, owing to the various drivers (demand, price point, profit objectives vs promoting the hobby); Maybe the scene changes when the next generation holds the Tx, but till then, the neighbor gets the love for they've helped.

Experiences are plenty, good or bad, I know of a gent who does not like the Google Cloud, for it's too fast and he can't keep up. Most people would think otherwise. He also does not like the fact the Yahoo and Hotmail followed ;)

The promising bud bloomed with curious colors.

Lance I love it! :bow:

Anwar Bhai That was purely parliamentary.  ;D


PS : Beloved Idi Amin its your call to use your all powerful scissors if its way out of line.  :)

To go back to the original discussion, leaving fuselages to attend cockpits, RCB has got something, that is the same difference between a 5 Star Chain, and a family run hotel.

The 5 star has each chair, beer can, toothpaste tube in the same place. If you want it personalized, it breaks the mould, and the system collapses - just metaphorically. The family owned hotel frequently has the hot water stop while you are bathing. Both fill a need, someone likes the personalized aspect, some like the standardization.

Conception is relative: RCB has certainly been my meat, maybe someone's poison. But the fact remains it is one of the few professional online Hobby Shops in India, and fulfills an important need. For one who started the Hobby in the 80's, then was ut of it for 25 years and returned 2 years ago, it represents a paradigm shift in the way the Hobby has grown, and is growing in India.

I have seen RCB growing, and changing. They have recently expanded in a major way; maybe they are facing some teething problems. I'm sure they will get their act together soon, or obviously they would not survive. We badly need more stores in India, not the single cupboard type, but professionally stocked, run and managed.

One big injustice is the out of stock situation.  I saw someone complain about balsa being out of stock, while 50% of close to a 100 balsa items are in stock.  So are we saying the LHS should not even have attempted to make that item available locally ?

People who are OK with ordering and waiting from banggood and missing items, go ballistic on the local folks at the slightest reason. Granted no LHS is run for charity sake, but taking a zero tolerance attitude towards the ones trying to make a difference while people who just run drop shipping of a grant total of 13.5 inventory items are glorified... seems grave injustice to me.

All that said, improving customer service is an on-going process. I am sure every LHS here is watching this thread, and pondering to some degree.

Sandy, Lance All & Sundry

i heard Anwar Bhai complain about technical issues not being addressed, of late. There is a tech glitch Lance in your following statement

The whole of cockpit goes into the Fuselage, i don't SEE it being the other way around, therefore i go with Anwar Bhai, what  Lance meant was fuselage and not something that is 'fused' and could go 'large', like some of you idle minds were innuendoing

Such Detailed Technical Review in my defence can only come from Gusty. Thanks Gusty .......... :giggle:........ :giggle:.......... :rofl: :rofl: :rofl:

Well if that statement is true, then im glad that the effort wasnt in vain. With all the phallic talk and mature 8-) contributions, I was afraid the intent for the thread was lost :P

Also VC, I owe you an apology, I did not read what you had written properly, cant really blame it on the 4am cause im a night owl, so no excuse for me, and I now see your not the RCB fanboy that ur message made me think u were. Apologies. Cheers.

 I ordered multiple stuff from RCB a week ago: (I stay in Mumbai)

-Got my Lipo shipped from Bangalore within 4 days as promised in the website(4days - First Flight Courier)

-Charger & Lipo Safe were to be sent from Pune and they took 4 times(reference to the Bangalore shipping charge) the shipping amount for Pune-Mumbai Delivery and promised an Overnite Delivery and its already 6 days and the product has not even left their place. Leave the overcharged amount, I have multiple Lipo's waiting to be storage charged and I am waiting mainly for the charger which they are not willing to send I believe. I tried to call them twice to find out there is no answer and I left a long blasting email and still no response on it. Very poor customer service and you are to blame if I all my Lipos go bad.

Yes, RCB these days show poor customer service, which is not expected from them. Some of my orders were not fulfilled, when I called, they told they' ll send me coupons instead ; for the orders not delivered, but not yet ;even after multiple emails!

I am trying to call their Pune office continuously, left a message on Skype and also left email and they are not at all bothered to reply..

P.S - Their number is not connecting since today morning.  :banghead:

try their live chat service else use whatsapp call on the number i PMed you. Remember they are opening a Chennai shop too, while notwithstanding that, i will request you to be patient and considerate, trust me couple of days more for your batt wont make it go bad.

give him a whatsapp call and resolve the issue, RCB is one of the best that we have in india.


PS
I dont work for any KHS, all LHS are my friends. Before you go off the handle, be advised

Thank you for your concern rcpilotacro. And I know that RCB is the best we have and I don't doubt that , if you see my first post, it says, the Bangalore office was very quick in sending the package. The due date was 4 days, and I received it even before that time.
My Issue is with the Pune Branch(which is hardly 3 hours from my place). I hope you understand the agony.


I tried everything and at last someone(I guess the other guy called him Sharukh Bhai) picked up the call in Pune Office and was not sounding like he has customer relation skills. I am trying to tell him my order number politely(even after being frustrated of trying to reach so many times) and that guy didn't even listen to me properly and said that it will be shipped today.

P.S - I still haven't received any update on the shipping via mail/SMS. So I guess its not shipped yet.

I read many positive reviews about RcBazaar on this forum, and I understand that they usually treat their customers very well.

Since they were the only ones selling affordable heli kits, I placed an order with RcBazaar on 2nd April, for the Hiller Pro.

A few days later, the order status still showed as "processing". Out of concern, tried emailing - no replies to my multiple emails. Tried "Live Chat" - got reply after many attempts. I was informed the product will ship "today"

Couple more days, same status. So I called their Bangalore store. I introduced myself as guy who ordered "450 helicopter". He recognised me, and even said, "You sent emails right?". I asked him why he did not reply (they were one liners. It wouldn't have been difficult.), and he told me something about customer service lady not being available... Then he said he will check with manager as to what he can do about my order. He said he will call in half an hour.

So the half-hour turned into 6 hours, and I called myself at 5:30 PM. He said he will call in another half-hour.

He did not. So, I called back the next day. This time, the guy I got was pretty nice, helpful, and also tried to sell me the Goblin heli  :o. (As if someone buying a trex clone would buy a Rs. 50,000 heli) He even called back later to ask if I had my electronics ready.

On Sunday 9th, I called again. They said they will ship today.

On Tuesday 11th, we called to change shipping address as they were moving apartments. That evening, a "Suma G" who is in "RcBazaar Admin Dept" emailed saying that they could not ship the order. She told me to take a "Store Credit Code". (told. not asked.) We replied, asking them to chargeback the credit card.

Today 12th, she still has not replied. (maybe today was a holiday? they didn't pick up phone also.)

RcBazaar looks like a great store. They stock a lot of stuff that are impossible to find elsewhere in India. It's a great boon for the hobby.

I do think RcBazaar can do better if it invests in customer service.
Even Banggood replies to emails satisfactorily - and they probably copy and paste from Google Translate. :)

@harish nagisetty,
Sorry to hear of your experience.
May I suggest that you call RCB and ask for Sujju sir's phone number or email address.
Past experience shows that if you contact him you'll get a response.
Best of luck.

Sure Sir.

I will do that if they don't offer refund in couple days time.

Thanks.

What's with the patience? I would've been damn pissed by now had some LHS delayed my order giving excuses like that.
(What rcbazaar generally does when it has to process a refund/provide a resolution for any problem- because the person "in charge" is hardly available.)


This is my general experience, others' experiences may vary.

Well, I wouldn't want to risk alienating one of the only LHS in India would I? :)

Besides, running a low turnover business like this may be challenging.

Will try calling RCB today after 10 AM, and try to get refund;

I don't think offering store credit for a Rs 6000 order which they screwed up is justifiable.

Hopefully I'd have this much patience too, someday.
Never seen such a post on the forum, with the customer being so calm and patient.

On a lighter note- hope you get your product or the refund.
Also yes, rcbazaar is a really good store with great pricing on certain products. Just need to improve on customer care, but then maybe you're correct, we're probably expecting too much for the price they charge.

Regards

Called them at 10:10 - Line was busy.
Called them at 10:40 - no one picked up.
Called at 11:00 - finally spoke to Vimal. He again pointed out that I emailed, and said he will check and call back in half-hour.
Called at 12:00 - got some bs from Vimal, so I asked to speak with the manager, Dilip. He was much better, and informed me the refund has already been issued. It may take a few days for card company to process.

I guess the trick is to talk to Dilip from the start!

I wonder the same. Two of my recent orders were screwed up and one of them was with store credits. But expecting a proper reply in mail is not too much, i guess. My mails were ignored or only answered partly.
And like Mr. Harish mentioned, contacting Mr. Dilip / Mr. Akash  would solve the problem instantly and they were prompt in replying.

I got the refund yesterday.

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