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« on: February 06, 2013, 11:35:42 PM »
anandp
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I had make a order with a Edall Hobby, after there big BIG introduction and claims done at: http://www.rcindia.org/rc-outlets-and-resellers/edall-hobby-a-new-retail-online-hobby-store-in-bangalore/ and all blah blah blah..

Placed the order at 28th Jan and till date there is no update or process on it. I am sure that they must not be loaded like HK or celebrating Chinese new year in India, as they are dealer of Hobby king (i never know HK appoints dealers too)

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EDALL HOBBY - poor customer service
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« Last Edit: February 06, 2013, 11:49:34 PM by anandparanjape » Logged

 

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« Reply #1 on: February 06, 2013, 11:56:41 PM »
anwar
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They never claimed they are "authorized" HobbyKing dealers, they just deal in HobbyKing items (just like you and I can, if we have the time/patience/etc).  This is the same thing as at least 8 other small such outfits we have seen here so far... at least couple of which grew to be respected shops, while others remain personal hobbies (or part-time efforts) of students etc.

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« Reply #2 on: February 07, 2013, 12:04:24 AM »
rajathv8
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Did you get in touch with EDALL HOBBY before posting here? Smiley
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« Reply #3 on: February 07, 2013, 12:14:14 AM »
anandp
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@Anwar - i didn't said the are authorized but they themselves mentioning the Hobby King dealer word on different post  Head Scratching

In there first post itself they have mentioned:

Quote
We are the wholesale dealers of HOBBY KING products in India.

another post at: http://www.rcindia.org/rc-outlets-and-resellers/anything-and-everything-hobby-king/msg127846/#msg127846
Quote
You can purchase from us (www.edallhobby.com). We are dealers of Hobby King items in India.

like you said few respected shops grew out of HK products and i agree with it, as they still have a reasonable pricing, shipping cost and customer service  Hats Off
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« Reply #4 on: February 07, 2013, 12:16:07 AM »
anandp
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@Rajathv8 - no i didn't. As if they had any issue in executing the order, they could have contacting me.
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« Reply #5 on: February 07, 2013, 12:48:43 AM »
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i had no probs with my order ... nitin actually shipped my order even without the payment being done ... yes it was a local shipping ..

anyways .. i guess we wait for weeks from HK and other dealers overseas ...

the LHS are good for us ... they will all go through a teething time ... but they eventually smooth things out ...

i had probs recently with much much older LHS ... they never return any calls ... but i guess, thats the way they want to do biz .. its fine

AP call him ... talk to him ... he will sort it out for you ... things take a little time Smiley

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« Reply #6 on: February 07, 2013, 08:54:47 AM »
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Anand IMHO, since it is COD, you haven't lost anything, need to give LHS a chance. Hopefully, hopefully they will treat this as a warning sign and live upto your expectation
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« Reply #7 on: February 07, 2013, 09:11:56 AM »
anandp
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@Gusty Sir - i do not have any expectations Smiley  and its true that since its cod i do not have any loss.  Giggle
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« Reply #8 on: February 07, 2013, 09:36:37 AM »
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i am in blore... co-incidentally staying near their shop.. will drop in a visit and check the store... also a visit to RCD and RCB
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« Reply #9 on: February 07, 2013, 09:39:15 AM »
anandp
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Just got a call from EDALL hobby and solution has been worked out. Thanks Smiley
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« Reply #10 on: February 07, 2013, 09:53:40 AM »
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I had make a order with a Edall Hobby, after there big BIG introduction and claims done at: http://www.rcindia.org/rc-outlets-and-resellers/edall-hobby-a-new-retail-online-hobby-store-in-bangalore/ and all blah blah blah..

Placed the order at 28th Jan and till date there is no update or process on it. I am sure that they must not be loaded like HK or celebrating Chinese new year in India, as they are dealer of Hobby king (i never know HK appoints dealers too)

Bang Head Bang Head Bang Head

Sir,

We are extremely sorry for what has happened and we had made so many calls to your number that day and were unable to reach you.

We had 5 shipments in Maharashtra already without any problem. It was only your case where we could not reach you through mail or call and we are extremely sorry for that.

Sorry for the time you have wasted on this issue.

Regards,

The Edall Hobby Team
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« Reply #11 on: February 07, 2013, 10:10:00 AM »
netsecrets00
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@Anand ... I got my shipment on 3rd day in pune after placing order. Nithin from Edall hobby was continuously in touch on phone. He has shipped my order without doing payment to him. Also there was delay from my side for doing payment due to NEFT transfer issue via HDFC bank

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« Reply #12 on: February 07, 2013, 10:20:16 AM »
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EDALL what you spoke on phone to me was different and now putting the blame on me. I buy your parcels & all custom story; and I wanted to do  happy ending to it and i did with my previous post, but this is what i didn't expected.

Quote
We are extremely sorry for what has happened and we had made so many calls to your number that day and were unable to reach you.
-- this is the most funny reason, tried to call and didn't reach you. Is there any email if not reachable. As you said you are pro and exp in business, then this things needs to be tough to you, isn't it? btw my phone is never switched off and even in the case of network issue may occur i have a miss call alert facility. Should i send itemized list of missed calls to you?

Quote
We had 5 shipments in Maharashtra already without any problem. It was only your case where we could not reach you through mail or call and we are extremely sorry for that and moreover before posting such a "bad remark" you should have at least called us to clear out things as we are not logged in on RC India all the time.
-- You can do 50 delivery, it really don't matter to me as they were not my orders. You expect to call you before leaving bad remark? ha ! it's not a bad remark its just my experience sharing. You may not logged in RCI but i hope in the admin part of your shopping cart must be showing pending orders on dashboard or order list page?

Quote
We request you to please remove this post from the forum because it gives a bad impression to other people on the forum as you have lost no money in this process.
-- Removing post is not in my hand, talk to admin. Saying of the bad impression , it was my experience but people may get good experience too from your shop. I am no loss of money, but it doesn't mean my time is taken for free ride.

Quote
Sorry for the time you have wasted on this issue.
-- It's my time and you can't judge it. It might be helpful for members on the forum at least.
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« Reply #13 on: February 07, 2013, 10:33:48 AM »
anandp
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@netsecrets00 - i am not denying or blaming, but this is what i experienced with my order.

I have also made the post about placing my order: check : http://www.rcindia.org/rc-outlets-and-resellers/edall-hobby-a-new-retail-online-hobby-store-in-bangalore/msg127593/#msg127593 and they replied too for the same http://www.rcindia.org/rc-outlets-and-resellers/edall-hobby-a-new-retail-online-hobby-store-in-bangalore/msg127613/#msg127613 . This all post are of same day on which i placed my order and i think they got sufficient time for order processing which they didn't do. I guess it's matter of negligence or taken customer for granted. 
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« Reply #14 on: March 25, 2013, 06:13:16 PM »
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Got my first order from edall hobby with 100% satisfaction..
Booked on friday, Not be able to pay on that day due to some technical reasons and nithin contacted me and shipped the parcel even before i pay them.. I actually got the parcel today and paid after that..  Smiley equal to cash on delivery..
I really don't agree with this post.. I give +1 to them..  Thumbs Up
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« Reply #15 on: September 06, 2013, 02:23:54 PM »
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I had ordered couple of times earlier and had a pleasant experience with them. However, my recent order which I placed on 3rd hasn't been shipped yet. Their phone lines are busy/shut down and no response to emails. This is not the way to conduct a business.
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« Reply #16 on: September 10, 2013, 10:39:23 AM »
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Dear Vishal,

I hope our customer service manager has spoken to you and i hope the issue is resolved. If not please let us know.


Regards,
The Edall Hobby Team
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« Reply #17 on: September 10, 2013, 11:41:04 AM »
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Yes I just received a call from him. I hope to receive the item today.
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