RC India
Welcome Guest, please login or register.
 
Pages: [1]   Go Down
0 Members and 1 Guest are viewing this topic. Topic Tools Topic Tools 
Read
« on: May 03, 2015, 09:47:28 AM »
bhaveshsangani
Soar High
Plane Lover
Forum Veteran

****

Reputation Power: 7 
bhaveshsangani has no influence.
Offline Offline

City: Bangalore
State: Karnataka
RC Skills: Intermediate
Posts: 418
Join Date: Dec, 2011

Soar High




Hi,

Last month I bought the Graupner MZ18 - 9 channel Radio System from RCBazaar.

Quite excited I came back home and decided to explore the system. 20 minutes later the systems displays TX VOLTAGE LOW.
(Quite a fancy voice alert from the background saying "Transmitter Voltage") Grin Grin Grin

I went through the manual to see how to put the TX on charge , but was not very sure how to go about it, I decided to call RCBazaar.  Help Me Help Me  Help Me They guided me over the phone.

A few hours later I switch on the TX just to realize that the TX was not charging. Again I reached out to the store and they were supportive and asked me to write a mail.

I did a little study before writing the mail. Discovered that the supplied TX Battery was NiMH and the charging lead was for LiPO Battery. I called them again and they were surprised and said its a strange thing.

I mentioned the same in the mail and the issue was taken up immediately. They forwarded the mail to the manufacturer immediately.

The manufacturer didn't receive the mail for a week as there was some attachment size issue. They updated the same to me after a week and resent the mail reducing the size of the attachments.

Yet another week and no response. I got very impatient and decided to check if I can return the Radio and get a refund.

I write to RCBazaar again after 15days and soon i receive a reply saying that the manufacturer has updated the issue with the Technical Team and will reply ASAP.

I was again quite and decided to wait for another day or 2.

Waiting for 5 days  (20 days in total) I decided to call them and check with them. I called the store and was literally troubling them as I was very impatient. Bang Head Bang Head Bang Head

I dropped a mail to the owner Mr. Sujju almost everyday asking for an update or a return of the product. No updates from the manufacturer for next 5 days.

One good thing about the team was they replied and supported all my queries and assured the issue will be resolved soon.


I had almost lost hope (almost a month them) and thought will go to the store and return the Radio and come back.   Cry Cry Cry

So I write a mail again and next day I get a reply confirming that the NiMh battery supplied was faulty. They will replace it with a new LiPO immediately.

The manufacturer dispatched the new LiPO battery and the same was replaced in less than 5 days.

Thanks RCBazaar. Patience is a great virtue - comes with a lot of experience. You have a lot of patience Sujju sir and Team  Hats Off Hats Off Hats Off






To all the readers , the issue might seem very small after reading the climax. I know I have described the issue in detail.  Tongue Tongue Tongue
But for a moment , think being in my shoes. I spent  :Rs:27.4k on a Radio which I may not be able to use to its full extent. My heart was in my mouth when this happened and I didn't know what to do.

The new LiPO battery provided works with the supplied charging lead and the Radio is one awesome thing.



However I appreciate the awesome support by RCBazaar. Thank you once again.


Logged

Ask questions or you will never get the answers.
 

Read
« Reply #1 on: May 03, 2015, 11:27:14 AM »
miginstruments
Plane Lover
Forum Hero
*****

Reputation Power: 8 
miginstruments has no influence.
Offline Offline

City: Bangalore
State: Karnataka
RC Skills: Beginner
Posts: 705
Join Date: Feb, 2014



Sujju Sir is a nice person. as well as the rc bazaar team.
Logged
 

Read
« Reply #2 on: May 03, 2015, 12:44:52 PM »
Rcjabalpur
Plane Lover
Forum Hero

*****

Reputation Power: 6 
Rcjabalpur has no influence.
Offline Offline

City: jabalpur
State: Madhya Pradesh
RC Skills: Beginner
Posts: 500
Join Date: May, 2014



They resolve issues quickly, that is one of thier good qualities. Enjoy your radio .
Logged

Hobbico next star | sky surfer V2 | .46 High wing trainer | O.S .46 Ax | O.S .46 La | O.S 55 AX | super tigre .10 motor | Spektrum DX5e | FUTABA 10J | Hitec X4 Eighty | Phoenix Scanner | Multiplex Twinstar ii

Acquiring soon |  no plans as of yet  |

The ultimate responsibility of the pilot is to fulfill the dreams of the countless millions of earthbound ancestors who could only stare skyward and wish.
 

Read
« Reply #3 on: May 03, 2015, 09:03:10 PM »
anujsharma
Plane Lover
Active Member
**

Reputation Power: 1 
anujsharma has no influence.
Offline Offline

City: Delhi
State: Delhi
RC Skills: Beginner
Posts: 8
Join Date: May, 2015



Nice to see that they are offering such a great service.
Logged
 

Read
« Reply #4 on: July 09, 2015, 03:49:08 PM »
Ghanesh Raajasekar
Heli Lover
Active Member

**

Reputation Power: 1 
Ghanesh Raajasekar has no influence.
Offline Offline

City: Chennai
State: Tamil Nadu
RC Skills: Intermediate
Posts: 29
Join Date: Apr, 2014



Mate I too am using the same radio.. Can you let me know how long it takes to charge the tx.  Now they supply the tx with lipos as a standard issue
Logged
 

Read
« Reply #5 on: July 09, 2015, 03:53:25 PM »
Ghanesh Raajasekar
Heli Lover
Active Member

**

Reputation Power: 1 
Ghanesh Raajasekar has no influence.
Offline Offline

City: Chennai
State: Tamil Nadu
RC Skills: Intermediate
Posts: 29
Join Date: Apr, 2014



Also I am problems with the battery...the supplied battery is 1cell lipo...fully charged it's giving me 4.1 but once ibsitch the tx on the tx low volt alarm starts of??
Logged
 

Read
« Reply #6 on: July 09, 2015, 04:38:28 PM »
Ghanesh Raajasekar
Heli Lover
Active Member

**

Reputation Power: 1 
Ghanesh Raajasekar has no influence.
Offline Offline

City: Chennai
State: Tamil Nadu
RC Skills: Intermediate
Posts: 29
Join Date: Apr, 2014



Ok I sorted the battery out
Logged
 

Read
« Reply #7 on: July 09, 2015, 11:17:41 PM »
bhaveshsangani
Soar High
Plane Lover
Forum Veteran

****

Reputation Power: 7 
bhaveshsangani has no influence.
Offline Offline

City: Bangalore
State: Karnataka
RC Skills: Intermediate
Posts: 418
Join Date: Dec, 2011

Soar High



I am sorry just saw the post. You need to change the battery type . I charged the LiPO when I bought it. Still using it like that ...done a little over 20hours
Logged

Ask questions or you will never get the answers.
 

Pages: [1]   Go Up
Jump to:  

Related Topics
Subject Started by Replies Views Last post
Hi Resolution Logo
Wanted
sandeepm 11 7772 Last post June 02, 2009, 10:33:43 AM
by sandeepm
What is radio resolution?
Radios and Receivers
PankajC 8 4472 Last post July 19, 2011, 01:41:09 PM
by sushil_anand
Graupner Gr-16
For Sale
sks 4 3197 Last post July 16, 2012, 09:36:42 PM
by rajathv8
Graupner Gr-16
Wanted
sks 0 1322 Last post July 17, 2012, 01:16:12 AM
by sks
Help with balance charging my lipo and battery issue
Batteries and Chargers
Prasad Dsa 7 4063 Last post May 29, 2016, 07:03:09 PM
by Voice of deaf