As of now Mr. Ghanesh has intimated me that he is sending another compatible TX with an added surprise gift. I will update as soon as I receive the package.

Actually I am wondering what to write? An LHS (mpoweshopping)  that leaves town without making proper arrangements and then returns with a truck load of attitude - as though the fault lies with the buyer AND dares anyone to try to kick his butt. To top it all, has a tag line against his profile that reads 'I am what I am'

Well, a simple statement on the website that the offices would be closed from one date to another could have been enough to communicate to current and/or potential customers. Antojk and others could have waited till the guy returned. Take a site like hobbycity, of late they have posted in their site that the services would be affected till 16th due to chinese new year.

Almost all courier service providers have at least a telephone number where one can trace the parcel (it need not be online tracking). So when you send information about the AWB number, a number where to call could have been enough.

The above two steps could ensure some level of transparency to those who are interested.

Pankaj


 

Pankaj - Mr Ganesh did offer an unconditional apology, and is taking steps to correct the situation

Nobody takes it lightly when man-handling is mentioned, you can attribute those comments to that

I totally agree that  all this was preventable by taking simple precautions !

My take on this is a "CYA " - as well as possible considering the circumstances - syndrome.

Sushil bhai -

Saying "I was wrong" or "I could have done things better" is such a stress reliever for both the person saying it and the ones who are listening When people try that, let us encourage it ! 

It shows how people progress towards that coveted "maturity". It helps a great deal in earning the respect of others. So far in my nascent interaction on the RC scene (focused on India), I have come across only a couple of people who adamantly refuse to do that.

In principle, YES. But my take was based on many years of similar experiences. The sudden "turnabout" from villain to hero is what has put my antenna up. Again  MY opinion on the issue is to be wary.

For what it may be worth, I have tried calling them on the number listed on their site, just a few minutes ago. There is no one answering the phone. This, of course, may or may not mean anything.

Thats why one should always seek other's advice before ordering from a new shop, be it LHS or WHS. I think considering the episode, it would take a couple of orders from fellow Fliers before MPOWER builds reputation as other LHS have built on the forum over the time. Every one wants Yet Another LHS on the block, making our life easy, but not at the cost of bad experience, loads hassle etc.

Old LHS, keep the good work!

 Proper manning of the shop or putting an answering machine (or voice mailbox) would help customers.

That's the problem. Most off the LHS are operated by folks with some passion for the hobby, but essentially are one man shows. Whereas we as customers tend to think these are professional setups.

So let us define some mechanism of rating the LHS that we deal with. You know something similar to hospitality sector - evaluating an LHS on multiple parameters and let the customers fillup. But then again, that can be manipulated as well.......

Pankaj

All is well that ends well. With the help of fellow hobbyists especially like Anwar Bhai and all who commented in this thread, the issue has been resolved. Thank you everyone on your posts and help.
 Mr. Ganesh has send me the transmitter along with an additional gift (2 Channel Heli) to sooth all sore nerves. And he has shown commendable response to resolving this issue. I am requesting Anwar Bhai to take this sticky off... since amends have been made. Please find the attached photos below.

E bay  already does this for us and it is something we cannot  manipulate .
http://feedback.ebay.in/ws/eBayISAPI.dll?ViewFeedback2&userid=rcforallin&&sspagename=VIP:feedback&ftab=FeedbackAsSeller

So  the key is to get an impartial third party  who is not influenced by either side.

BTW  world over LHS's are Individually owned retail businesses  like Singa Hobbies , Hobby Center , ROTOR Singapore etc  there are very few  large corporations in this business.
History of the LHS  evolves from the individuals hobby in 99.999999999999999 % of the cases.

Sai

Sai

I believe a forum like this would help with the feedback mechanism quite a bit.  What we need is to be aware of the environment most LHSes are operating in, and be considerate to their issues while providing such feedback.

Anwar, y dont u create a graph, like the one you created for TX poll? There should be 2 instances for each LHS, one for +ve and another for -ve. The poll should be updated by RCI members only with a valid explanation in the thread/with simple description. Though that thread would need cleaning up now and then

That is one way of doing it.

We already have a classifieds/seller/buyer feedback mechanism where you can cast negative or positive votes, with an explanation for the same.  And many hobbyshops have accounts here (although making a list of them will be needed), and the same feedback rating can be used.

Whether we want to go do this is a whole big question.  If people continue to post their experiences, that itself would be good.  What usually happens is that the bad gets amplified, and the good is generally not expressed at all 

reminds me of a line from Julius Ceaser [Act-1 scene ?] ".....The evil that men do lives after them, the good is oft interred with their bones"

The bard always has the last word. He (maybe she) expressed the human condition as no one else has

This does not look good. 

http://www.rcindia.org/beginners-zone/loss-of-money/

I hope MPowerShopping knows what they are doing to themselves

Pretty obviously, yes. It is quite a deliberate scam. If you recall my earlier post on this, I had said that their sudden,apparent regret had got my antenna up. I DID receive the right signal!

If the fraternity here are convinced that even a 2 week late wake is no good, lets 'Black List' them. I hope even other reputed LHS would understand and not extend  their support to such ventures. Lets keep the expected SLA to what the reputed LHS like RCDhamaka, RcForall, Rotorzone, Rotor, Indianhobbies etc are giving.

I strike an E-bay seller if my packet doesn't arrive within 6 week and they take longer than 5 working days to respond to my redressal. E-bay/Paypal has been nice to refund my money.

By itself, maybe not. But the track record of MPP does not offer much leeway.

Anwar, why not consider "ratings" (along the lines of e-Bay) for the LHS listed? This way, even the good ones may become better!

The problem is that I do not want it become an easy method of *anonymous* feedback, which can be manipulated like our democracy now 

We already have a "trader feedback" system, and many stores have their own logins here.  But what is more useful (practical, etc) is feedback from people who have been on the forum for a while, instead of just "polls/votes". And such feedback (good and bad) needs to be vocal (and in some ways, with some personal touch), as opposed to a bunch of anonymous votes. If we post a "your favorite LHS" poll, it is liable to get misused.  Feedback trickling in slowly seems to be much better, so my request is that people do comment on their experience (especially good ones) here.

Fine. But what you could do is to collate the "trickled in" data for easy reference. Many members may not take the effort to go into earlier posts . 

hai i also got the same experience, the mobile number on that person and another person( rajendra and ganesh) are both playing games, their numbers are:
phone and address:

Mpowershopping-Rajendra Retail & Exports Pvt. Ltd
Ananthi's Rajendra Towers
No 41/9 Medavalkam Main Road,Ghanesh Nagar,Madipakkam
Chennai, Tamil Nadu 600091.
Ph:+91-44-24335333         (10:00 To 19:00 Hrs)
Corporate Identity Number: U52110TN2008PTC066096.

please anyone who interested in rc hobbies don't go to mpowershopping.com, they are absolute frauds.