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« on: April 18, 2012, 07:15:22 PM »
flying truck
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Check out the contents of my latest order

1.jpg
HobbyKing's brilliant system of packaging strikes back! lol
* 1.jpg (77.39 KB, 800x600 - viewed 1095 times.)
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« Last Edit: April 18, 2012, 08:09:24 PM by flying truck » Logged
 

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« Reply #1 on: April 18, 2012, 07:36:27 PM »
hyd_quads
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Oh no... yeh toh bahut bura hua.... Sad
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« Reply #2 on: April 18, 2012, 07:51:40 PM »
raja2k5
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Never have a problem like this.  Shocked Shocked
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« Reply #3 on: April 18, 2012, 08:02:46 PM »
flying truck
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Basically they just tossed everything in the box meant for the extra size prop and shipped it
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« Reply #4 on: April 18, 2012, 08:07:01 PM »
abhay
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Wrong Brothers



sad Sad
Hey dude.. did u mailed them the photograph???
they will send you a fresh piece..as they state it clearly
although the time loss can't be regained
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I can take off and fly well. Its landing which sucks Bang HeadBang Head
 

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« Reply #5 on: April 18, 2012, 08:08:25 PM »
flying truck
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You really think they'll send a replacement? Yes i put the photos up on their support center. Should i be mailing the pics to them?
« Last Edit: April 19, 2012, 10:43:44 AM by anwar » Logged
 

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« Reply #6 on: April 18, 2012, 08:19:08 PM »
aviator
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Aviators make sure tht if u go up,u come back dwn!



Mail the pics to them and try to get on them at facebook.
Facebbok being a social site, they will respond faster.
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« Reply #7 on: April 18, 2012, 08:22:50 PM »
AEROVISHWA
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IN THRUST WE TRUST.....!!



such  never  happened to me.... the box was torn and things  seem to fall  out ...  but nothing did...!

but  once was sent  a  wrong parcel... got that cleared i  had to pay for the items(without shipping)



just go  to the support center and claim.... they will delay... only one answer a day,,,, but u need to trouble them.... always go on chat and ask them the update every 1hr.... they will get that fast,.,,,
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« Reply #8 on: April 18, 2012, 08:35:35 PM »
flying truck
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live chat and phone lines were closed some time ago
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« Reply #9 on: April 18, 2012, 08:40:49 PM »
gbisht
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My Recent Buy ThunderTiger 1/10 SSK V2 Nitro Truck



Its seem your parcel directly land at you home from Air Parcel Plane

Yes, you have to sent photo to HK support center and also update on FB.

and if they dont reply then use VISHWA trick and put it everywhere............

I have not faced such kind of problem before and seen few people who faced it.
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HSP 1/10 Nitro Tyrannosaurus Off-Road Truck
Thunder Tiger 1/10 SSK V2 Nitro Truck with Radio
HK-300 3 Channel 2.4ghz FHSS Ground Radio
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« Reply #10 on: April 18, 2012, 08:41:37 PM »
raja_mastana
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Trex 450 DFC



post on their forum also - their packing sucks (HK packing cardboard is like paper thick)
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Multiplex Easy Star 2 | Multiplex Mentor | Nissan 350Z Endless Tamiya TT-01D
 

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« Reply #11 on: April 18, 2012, 09:38:26 PM »
dst161
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Also do share HobbyKing Facebook page or group URL please.

The search gives many KH pages, god knows which is the actual one.

Cheesy
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Veels on 5er
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Dealer of: Tamiya RC Products, ATV's and UTV's, Thunder Tiger
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« Reply #12 on: April 19, 2012, 12:14:07 AM »
roopeshkrishna
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roopeshkrishna might someday be someone...roopeshkrishna might someday be someone...roopeshkrishna might someday be someone...roopeshkrishna might someday be someone...
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HYDRO PLANER.....



no..
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« Reply #13 on: April 19, 2012, 12:35:13 AM »
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Heli=Diff parts flying together in close formation



That's sad...maybe should start putting fragile stickers on it too. Huh?
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« Reply #14 on: May 02, 2012, 11:04:11 AM »
flying truck
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And guess what arrived in the post today

20120502_110625.jpg
Re: HobbyKing's brilliant system of packaging strikes back! lol
* 20120502_110625.jpg (47.44 KB, 800x600 - viewed 937 times.)
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« Reply #15 on: May 02, 2012, 11:13:30 AM »
shauviks
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#get_set_fly



@flying congo but wat happened to the previous one Huh??
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« Reply #16 on: May 02, 2012, 11:17:38 AM »
flying truck
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Nothing they didn't want it back.

Ok this is what i did to get a replacement,

Started a paypal dispute and contacted them via the support center (put up pictures) and gave them a call.
Hobby King wanted a damage report from the post office
Got a letter from my local post office post master that the contents were damaged (due to poor packaging because the post office refused to accept its their fault for damaging it), put a copy of this letter on the support center.
Called up hobbyking again and they agreed to ship the replacement and asked me to close the paypal dispute.

« Last Edit: May 02, 2012, 11:33:12 AM by flying truck » Logged
 

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« Reply #17 on: May 02, 2012, 11:46:00 AM »
satyagupta
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 Thumbs Up Thumbs Up jago grahak jago Giggle
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« Reply #18 on: May 02, 2012, 03:02:36 PM »
traxxrc1
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Nothing they didn't want it back.

Ok this is what i did to get a replacement,

Started a paypal dispute and contacted them via the support center (put up pictures) and gave them a call.
Hobby King wanted a damage report from the post office
Got a letter from my local post office post master that the contents were damaged (due to poor packaging because the post office refused to accept its their fault for damaging it), put a copy of this letter on the support center.
Called up hobbyking again and they agreed to ship the replacement and asked me to close the paypal dispute.



What in case u had payed with a card?
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I'll be back.
 

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« Reply #19 on: May 02, 2012, 04:32:07 PM »
dheerajjuneja
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This was a sad story with relatively better outcome. I have placed my first order on HK (and after 3 days still don;t see any shipment happening ... god bless).
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« Reply #20 on: May 02, 2012, 05:33:18 PM »
flying truck
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What in case u had payed with a card?

Your fudged! Actually no the hobby king people are pretty nice
« Last Edit: May 02, 2012, 08:24:41 PM by iamahuman » Logged
 

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« Reply #21 on: May 04, 2012, 11:19:54 AM »
hyd_quads
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And guess what arrived in the post today
Wow! You're so fortunate!
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« Reply #22 on: May 04, 2012, 11:31:00 AM »
Bill
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Have a number of shipments from them. Got a defective item once. Was replaced vey promptly - no questions asked. I have an experience of EXCELLENT TOP NOTCH SERVICE FROM THEM

Regards
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« Reply #23 on: May 04, 2012, 11:46:49 AM »
dheerajjuneja
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Hi Bill, You are lucky (or a few of us are unlucky), even my shipment has been in processing for more than 4 days with no progress made at all. Numerous emails to support are going un-answered, while the products are shown as reserved.

And you have just seen what the Flying_Truck posted ...
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« Reply #24 on: May 04, 2012, 11:53:51 AM »
traxxrc1
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Even my order status is just not being updated, but thats usual.

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