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Title: Introducing Artificially Intelligent SupportBots to LHS websites Post by: Devang Flyer on April 16, 2016, 05:49:26 AM Hey! Let me get straight to the topic! We all hate it when websites take days to respond to our quires! What if there was an all powerful artificially Intelligent chatbot that could answer all your questions ? And take actions towards, and in the need of the hour, send it to its humans ?
Well, thats just what Mat is! Mat is RCM's chat SupportBot that can answer a lot of your questions! (http://lhsfinder.in/wp-content/uploads/2016/04/Screen-Shot-2016-04-16-at-5.39.36-am.png) Mat will be available on the RCM site, Messenger and Facebook messages soon! Mat learns from its mistakes, so, it will make a lot of mistakes when it starts, but much like a human, it will learn and perfect itself. Mat will be released for public beta testing this Sunday (17th April 2016) Hopefully, Mat will be added to RCM V4 releasing this summer! Let me know what you think about Artificial Intelligence taking over! Title: Re: Introducing Artificially Intelligent SupportBots to LHS websites Post by: Balakrishna Reddy on April 16, 2016, 07:12:28 AM It would be really a better start because of increasing craze and hobbyists who has many queries and want them to be cleared as early as possible. People might face problems at start because it will do a lot of mistakes. So I think instead of customers, some group of people train them as a fake customer so that there is no worry about sending a wrong reply to customer.
Anyway nice idea to start. Is it implemented in any other website right now. So that we can have an idea of how it looks. Title: Re: Introducing Artificially Intelligent SupportBots to LHS websites Post by: Devang Flyer on April 16, 2016, 07:45:23 AM Yes, you are absolutely right.
Me and a friend are currently training it, but "some group of people" is exactly why we are making a public beta testing. This should be enough to teach it more than enough Q-s and their A-s. Im currently using Messenger's API for practical testing. You can see an example where Mark orders Dominos' Pizza, CNN sends Mark daily stories and Mark orders flowers using this chatbot: https://www.youtube.com/watch?v=b3GQs8VzXhw https://messengerplatform.fb.com Title: Re: Introducing Artificially Intelligent SupportBots to LHS websites Post by: SK1701 on April 16, 2016, 07:58:51 AM Hopefully this doesn't go the way of Microsoft's Tay tweets (http://www.theverge.com/2016/3/24/11297050/tay-microsoft-chatbot-racist) ;) More seriously, this should help handle more mundane questions though I guess some human intervention will be required for more complicated queries.
Title: Re: Introducing Artificially Intelligent SupportBots to LHS websites Post by: Devang Flyer on April 16, 2016, 08:11:58 AM Yes, Mat has limitations. There is a list of words that it cannot and will not learn. Moreover, every time it fails to recognise whats written, it doesnt directly learn the answer, a moderator writes the answer and verifies it before Mat learns it, so it'll hopefully not be like tay.ai
Title: Re: Introducing Artificially Intelligent SupportBots to LHS websites Post by: satyagupta on April 16, 2016, 08:27:26 AM Only few lhs
Hey! Let me get straight to the topic! We all hate it when websites take days to respond to our quires! Only few takes days or never responds :giggle: :giggle: many responds timely and immediately :thumbsup: :thumbsup: Title: Re: Introducing Artificially Intelligent SupportBots to LHS websites Post by: Devang Flyer on April 16, 2016, 08:58:26 AM Good for you.
Title: Re: Introducing Artificially Intelligent SupportBots to LHS websites Post by: Swapnil on April 16, 2016, 11:14:37 AM Great initiative, Devang! {:)}
This way hobby shops can focus more on the business and increase productivity. Looking forward to participate in the beta testing. Title: Re: Introducing Artificially Intelligent SupportBots to LHS websites Post by: Devang Flyer on April 16, 2016, 12:19:53 PM An example would be this http://devangsrivastava.com/transfer-to-rcm-faq
*Please wait till we finish updating the website (Today Evening)* Title: Re: Introducing Artificially Intelligent SupportBots to LHS websites Post by: Rathi on April 17, 2016, 07:58:32 PM why hasnt it been activated yet?
Title: Re: Introducing Artificially Intelligent SupportBots to LHS websites Post by: Devang Flyer on April 17, 2016, 08:54:13 PM Mat will be available with the RCM V4 final beta within the next week!
http://www.rcindia.org/rc-outlets-and-resellers/rcm-v4-gm-beta-online-the-legacy/new/#new Title: Re: Introducing Artificially Intelligent SupportBots to LHS websites Post by: Rathi on April 17, 2016, 09:33:08 PM YES you guys have included payment by card!
Title: Re: Introducing Artificially Intelligent SupportBots to LHS websites Post by: Devang Flyer on April 17, 2016, 09:38:26 PM ? Sorry, I was testing it for something. Im removing it now. It will get added back next week with the final beta.
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