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« Reply #275 on: May 07, 2015, 02:42:30 PM »
Rc Mumbai.com
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Mr Shiva
lets get into details before playing blame games

1)your order number 4094 was shipped 3 weeks ago

2)when you placed the order online the product 50a red brick esc was out of stock and was AVAILABLE ON BACK ORDER and it was clearly mentioned below add to cart button  not after you placed an order as per your saying

3)backorder for your kind  information means the product is out of stock and will be shipped one back in stock

4)Kewal had already informed you about the situation before shipping your products but still you had not responded to us wether you would like a refund or would wait untill the product is back in stock

5) after posting a complain you give us a call which was received and kewal spoke to you regarding this (still you complained that you were not able to speak to us )

6) please do not provide wrong information about a lhs,if you find our method of payment of stone age we have neft transfer which is not from the stone age

7) your write that we do not responce and then you mention our overall responce is irritating ?


i will surely create a blacklist of customers
so that other hobby stores dont have to deal with people like you

Regards
Chintal
Rcmumbai.com

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« Reply #276 on: May 07, 2015, 03:58:47 PM »
anilntny
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That makes things clear.Lhs must be encouraged .it is very hard to find good rc stuff  in India . Hats Off I think buyer should try to resolve issues with seller out of forum . Open forum must be last resort
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« Reply #277 on: June 14, 2015, 12:57:50 AM »
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to the best of knowledge robu.in is the cheapest in present scene

if any body of more cheaper LHS in india

let me know

kp
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« Reply #278 on: November 08, 2015, 10:23:25 AM »
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Just wondering how good these ppl are. Every time I try to live chat to inquire, I wait, wait and ....wait......no response what so ever. Why have live chat if u r not going to bother? Any other having hard time getting through these ppl?
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« Reply #279 on: November 08, 2015, 03:32:53 PM »
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Any one can tell me RC MUMBAI online store is trust-able or not? I plan to buy Boscam TS5832 5.8G 32CH AV 2000mW Wireless Transmitter. Please suggest me.
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« Reply #280 on: November 08, 2015, 03:49:56 PM »
Tanmay.mathur
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Glide it up



Nice go for it
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Regards,
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« Reply #281 on: November 08, 2015, 04:00:21 PM »
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Did you buy from here? Actually i don't know about this store.
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« Reply #282 on: November 08, 2015, 06:36:16 PM »
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rcmumbai is one of the best hobbystores you can go with it bt check the product is in stock or in backorder to avoid the misunderstanding and they ship the product on the same day if  confirmation of the payment is before 5pm i suppose ......... i have a good experience with the shop  Hats Off
happy flying  
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« Reply #283 on: November 08, 2015, 10:49:21 PM »
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Thanks so much for the awesome review!!!
We're working hard on further improving the accuracy of the product inventory online to be exact as the product inventory in our warehouse!
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« Reply #284 on: November 08, 2015, 10:58:16 PM »
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Cool also a feature that when it will be in stock atleast a approx date would be nice Wink was waiting for graupner 1045 props heard good review from customers who brought from rcmumbai 
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« Reply #285 on: November 08, 2015, 11:59:56 PM »
Devang Flyer
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Technically speaking, its doable.
But,
In real life, its less or more like predicting the result of a dice throw, getting the exact number is quite difficult.
There is a join waitlist button though...
It sends an email to you when a product that you have opted for comes back.
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« Reply #286 on: November 09, 2015, 12:03:52 AM »
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I was suggesting for somethng that can mark a product with stock time limit I mean the approx mnths or days to come atlesst somethng that can say that we have ordered it from the seller and will put on sell soon that way Smiley
Regards
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« Reply #287 on: November 09, 2015, 12:06:39 AM »
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We can do an "ordered, expected to reach us in 45 days" button...
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« Reply #288 on: November 09, 2015, 01:51:03 AM »
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Sure Jus's checked that waitlist tHaTs a nice option Smiley also pls tweak the mobile website in multirotors section the motors page gives internal server error and overall the browsing is also nt that good some images load some dnt some (its nt a internet prb as am using 4g ) thanxx Wink good going
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« Reply #289 on: November 09, 2015, 05:19:04 AM »
Devang Flyer
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That some images loading later thing is known as lazy loading.
Its a very common thing and it helps you by decreasing the unnecessary stuff downloaded
And it decreases the load on our server...
You can google lazy loading to learn more about it...
We're working on separate mobile apps (releasing soon) So, we haven't really worked on the website stuff for mobile...

So, there really isn't anything much to improve right now...

I too use 4g! *hi five*
 
« Last Edit: November 09, 2015, 05:43:14 AM by Devang Flyer » Logged

 

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« Reply #290 on: December 08, 2015, 09:24:43 PM »
roby
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I made an order with rcmumbai today, (the forth time) and am very disappointed with the service. I have placed only 4 orders till date and i have had problems with contacting chintal in 3 of those orders. I would hence like to point out my experiences with quadkopters.com and rcmumbai.com, two major rc outlets of india
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« Reply #291 on: December 08, 2015, 09:29:59 PM »
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set acc_hardware = 1



What issue did you face exactly? I have had only good service from RCMumbai and QK. Contacting RCM can be a little difficult but that is due to the huge volume of communication they face.
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« Reply #292 on: December 08, 2015, 09:31:55 PM »
roby
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Satya Ji from quadkopters is a very helping person, and is reachable(for sure). I have made orders worth 50-70k+ with him even if i find cheaper counterparts in rcmumbai. So today i'd like to point out why hobby stores are not simply price tags but worth much more. You do not simply see prices and cross them out.

When order went wrong with satya ji, he was quick to send me replacements. Sometimes i even get freebies as apology.
He was quick to ship orders and always took care of emergency notes. I remember once i had problem with my kk board as couldn't get stable flight. I sent him the board back and he sent me a new one. Later i realised that board was fine and i wasn't able to configure the thing. Once my working flip32+ died in some crashes. He dint even demand the board to be sent back and sent me a new board. A whole new level of professionalism.  Salute
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« Reply #293 on: December 08, 2015, 09:39:36 PM »
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Roby. Same kind of thing happened with me. Two of my esc's(simonk 30A) were burnt on plugging them to 4s battery and one motor also was burnt out. He sent me replacements immediately in the next shipment.
I thought i will mention this because he's really helping person.
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« Reply #294 on: December 08, 2015, 09:47:25 PM »
roby
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Now something about rcmumbai: my first and the second order went horrible(i had to call them up atleast 20-30 times and drop mails, and the order would never be shipped in 2 days)
3rd order went awesome, i was really happy as i was updated the tracking no. on the same day.
About replacements chintal made me clear than there is no warranty whatsoever, so i never dared to ask him for replacement for tiny issues i had with orders(one frame and an another component i cant recall)

Now about my issue: I placed an order today and attached and special mail and dropped a mail to them right then that i'll deposit the money and requested them to ship my order asap.
while making the order i realised that several options were missing(card transfer and bank deposit)
so i selected the only option bank transfer.
I went to a bank and deposited the amount sent to me(INR3958) and sent them the deposit receipt almost immediately.
after 4 hours i get a mail that i had to deposit 150extra.
My fault:I did the deposit not the bank transfer.
Constraint-I am leaving for my hometown on 12th, so if the order is not shipped today, i am very likely to miss it.

I dropped them mails, calls for hours, no response at all.
At 7:15 chintal responds to my whatsapp msg saying i selected bank transfer and not cash deposit, i sent him a text almost immediately with a click of a new order showing there was no bank deposit option.
but i got no response. I also sent him my problem and why i need to leave.
But after an hour all he told me was we have stopped bank deposit.
He wont pick up calls.
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« Reply #295 on: December 08, 2015, 09:53:36 PM »
roby
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This is the only reason i prefer quadkopters, rcbazaar or any other website over rcmumbai. and probably this is my last order with rcmumbai unless i cant find something i need in any other hobbystore except rcmumbai.

in rcmumbai products are fine, quality is good, even shipping(if shipped on time) is reliable and fast, but these is no service at all. If you are the unlucky one who get the bad ones of the lot, you are pretty much screwed. And if you will have any problems like i just had, dont expect a quick response.
(Disclaimer-I am known to write harsh reviews, but only when i am frustrated to a whole new level, you can see how hard it would be for me to write such a review besides my entry to game changers and my good relations with chintal for years, i have met many who had similar experience with rcmumbai,but never someone who dint like satya sirs service)

The main reason why i am posting this is people should realise that besides price reliability of service matters too.
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« Reply #296 on: December 08, 2015, 10:07:13 PM »
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I've never faced any issue with rcmumbai regarding shipping or equipment.
I've bought lots of stuff from rcmumbai which cost more than 2,00,000/-(one was Phantom3 pro with extra battery)
I usually get my order next day at my home.(i'm from jaipur)
Chintal is mostly available after 12pm*7days(i always call him after 12pm and he always respond my call).
Satya sir is also a genune person i face issue only once whit him and he solved it soon.
 Satya sir keeps off on saturday and sunday and respond between working hrs.However this is his policy and i've no problem with it.
But regarding shipping rcmumbai is best becaue they ship my order same day and QK ship next day to order placing date.
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« Reply #297 on: December 08, 2015, 11:15:29 PM »
roby
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antriksh, you are right, well even i had a fab service once. And the prices are good thats why i did switch to rcmumbai for a while.
This was just my experience. 2 more friends of mine faced the same problem. I have made a total of 4 orders from rcmumbai and 8-10 from QK, so i have summed up my experience. I dint review rcmumbai on my first order/experience, and i seriously think they do need to work on their customer service.
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« Reply #298 on: December 10, 2015, 01:12:50 AM »
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Chintal isn't in India right now.
He's in China/Hong Kong

Will tell him to improve his customer relations..
Its hard for him to manage everything as he is in a college, manages many businesses and has to manage his social life too.
We're thinking of hiring a separate customer support manager...

I told you to message me whats the problem..waiting...
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« Reply #299 on: December 10, 2015, 10:24:13 AM »
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All his emails were replied
On the same day
I am traveling internationally hence answering phone calls is out question
Roby please only write the truth
Pretending something against the reality doesn't help
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