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« Reply #300 on: December 10, 2015, 01:06:25 PM »
roby
robin john
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i have only written the truth, sry i dint know that you were not in india and ofcourse managing college with buisness must be hard.
My urgency was i had to leave on 12th, and if the order wasn't shipped on the same day, i probably will miss the package.
What am i to do here?
And yes ofcourse i do see a 1 day gap

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« Reply #301 on: December 10, 2015, 01:09:54 PM »
roby
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@devang, idea of having a support manager is brilliant, trust me, it is required if you want to deliver value with goods
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« Reply #302 on: December 10, 2015, 02:16:11 PM »
chintal
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All emails were replied on the same day

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« Reply #303 on: December 10, 2015, 04:09:53 PM »
roby
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if reply is sent after 23hrs of continuous calls/mails/my post in rcindia,on a weekday and you call it a satisfactory customer service, i'm not buying this argument chintal
its my humble advice to you to work on your customer service

{and if you still think your shipping has been fast and reliable please check order #5897 which was not shipped until 18th(payment done on 15th, even reciept mailed on 16th) and i got order on 22nd), quadkoptors usually ships on the same day and i recieve it the other day(or max day after)}
 
if you still deny all of this and think your customer service is best and you dont need to work on this, then i have nothing to say but to wish you happy sales
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« Reply #304 on: December 10, 2015, 04:28:45 PM »
chintal
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May I know how was it 23hrs
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« Reply #305 on: December 10, 2015, 05:22:44 PM »
roby
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my 1st mail(receipt copy):
from:   Robin John <john.robin13@gmail.com>
to:   RC Mumbai <support@rcmumbai.com>
date:   Tue, Dec 8, 2015 at 1:05 PM
subject:   Re: Your RC Mumbai order receipt from December 8, 2015
mailed-by:   gmail.com




2nd mail(yours):

from:   support@rcmumbai.com <support@rcmumbai.com>
to:   Robin John <john.robin13@gmail.com>
date:   Tue, Dec 8, 2015 at 4:24 PM
subject:   Re: Your RC Mumbai order receipt from December 8, 2015
mailed-by:   rcmumbai.com

3rd mail:

from:   Robin John <john.robin13@gmail.com>
to:   "support@rcmumbai.com" <support@rcmumbai.com>
date:   Tue, Dec 8, 2015 at 6:18 PM
subject:   Re: Your RC Mumbai order receipt from December 8, 2015
mailed-by:   gmail.com

4th mail:


from:   Robin John <john.robin13@gmail.com>
to:   "support@rcmumbai.com" <support@rcmumbai.com>
date:   Wed, Dec 9, 2015 at 2:55 AM
subject:   Re: Your RC Mumbai order receipt from December 8, 2015
mailed-by:   gmail.com


5th mail:

from:   Robin John <john.robin13@gmail.com>
to:   Welcome to RC MUMBAI <orders@rcmumbai.com>,
RC Mumbai <support@rcmumbai.com>
date:   Wed, Dec 9, 2015 at 2:57 AM
subject:   Re: Your RC Mumbai order receipt from December 8, 2015
mailed-by:   gmail.com

6th mail:

from:   Robin John <john.robin13@gmail.com>
to:   Welcome to RC MUMBAI <orders@rcmumbai.com>,
RC Mumbai <support@rcmumbai.com>
date:   Wed, Dec 9, 2015 at 1:01 PM
subject:   Re: Your RC Mumbai order receipt from December 8, 2015
mailed-by:   gmail.com

7th mail:
from:   support@rcmumbai.com <support@rcmumbai.com>
to:   Robin John <john.robin13@gmail.com>
date:   Wed, Dec 9, 2015 at 2:37 PM
subject:   Re: Your RC Mumbai order receipt from December 8, 2015
mailed-by:   rcmumbai.com

8th mail:
from:   Robin John <john.robin13@gmail.com>
to:   "support@rcmumbai.com" <support@rcmumbai.com>
date:   Wed, Dec 9, 2015 at 3:20 PM
subject:   Re: Your RC Mumbai order receipt from December 8, 2015
mailed-by:   gmail.com

9th mail:
from:   Robin John <john.robin13@gmail.com>
to:   "support@rcmumbai.com" <support@rcmumbai.com>
date:   Wed, Dec 9, 2015 at 4:17 PM
subject:   Re: Your RC Mumbai order receipt from December 8, 2015
mailed-by:   gmail.com
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« Reply #306 on: December 10, 2015, 06:42:34 PM »
chintal
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I would still like a clarification how are you counting 23hrs ?
Your first mail received at 1:05Pm
And I replied back at 6:54 Pm on the same day 8th December
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« Reply #307 on: December 10, 2015, 09:07:21 PM »
roby
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i am counting 23hrs as the differnce b/w 1st and 2nd mail of yours

chintal you need to understand this, please reread my situation if you still dont understand after countless calls/msg/mails

I did the transfer in the morning 8th dec. and i had to leave for my hometown on 12th evening, usually dtdc delivers the next day, but to make sure i receive the package, i wanted it shipped on the same day since if it arrives after 12th no one will be here to collect it, and the shipment will be lost.
 I sent the receipt and almost immediately. After 3 and a half hours(4:30) i get a mail stating that i deposited 150 less. Now the bank closes at 5. I had to urgently resolve the issue so that it could be shipped on the same day. I called you, whatsapped you, mailed you,for 23 hrs. but no replies

Now put yourself into my situation chintal, wont you feel frustrated? Shall i just assume that rcmumbai is just about being patient, its like sabra ka fal meetha hota hai. If you need things urgently, or you need customer service,

[Admin Note] One phrase deleted... Mind your language... your urgency does not mean the usual 24 hour response expectation for emails are to be shortened
« Last Edit: December 10, 2015, 11:04:18 PM by anwar » Logged
 

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« Reply #308 on: December 10, 2015, 09:29:40 PM »
chintal
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If you had such urgency you could have emailed me prior to placing the order that you need the product before 12th
Did you ?
I was traveling hence couldn't reply second time immediately
Posting on Rci doesn't mean that problem is solved
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Rcmumbai.com
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« Reply #309 on: December 10, 2015, 10:00:50 PM »
chintal
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Just now you told that Rcmumbai  service is slow and we don't dispatch products on time then how did you assume that you will receive it by 12th ??
Its a public forum please mind your language
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« Reply #310 on: December 10, 2015, 10:55:49 PM »
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Re:

Roby, can you expect the same kind of shipping speed with other orgs like flipkart, amazon, etc. Some even has 7day shipping policy. When you can wait for such things for a good amount of time, why not with a fellow guy who puts his own money to import things and still sell it to you at a competitive price.
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« Reply #311 on: December 10, 2015, 11:07:07 PM »
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Retreat, Hell!



And Chintal is right, Roby, you should have explained about being un-available after 12th prior to placing the order. These guys are working hard to make RC stuff available to as at low prices. We should learn to be more patient.
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« Reply #312 on: December 10, 2015, 11:07:47 PM »
anwar
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I have seen this posted in some stores "Your urgency does not mean an emergency on my part". It is commonly expected that up to 24 hours (or even 48 hours) response time is normal for business communications.

On top of that, calling people names will never be tolerated here. Offending text is deleted, and OP is warned.
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RC India forum and me : About this forum.
 

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« Reply #313 on: December 13, 2015, 10:10:00 PM »
K K Iyer
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On top of that, calling people names will never be tolerated here.
Offending text is deleted, and OP is warned.

@anwar sir,
OP was avinash.tutu back in 2010.
Perhaps the warning was meant for someone else...

Edit:
Hope one of the parties involved remembers the cheap stuff he used to palm off earlier this year... 
« Last Edit: December 13, 2015, 10:30:27 PM by K K Iyer » Logged
 

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