RC India

We always have lot of posts/topics where customer point out the issues and the problem that are faced by them with any lhs. But today i am going to point something which have deeply hurt me.

I would also like to mention that i am not going to take names or point fingers on anyone. But this is something that i feel is not gone in the right way.

A customer bought few item from my webstore, he liked the item and bought few more. After couple of months (more than 2 months) he called and informed that goods are not working and it seems like there is some problem. Now since it was after months of purchase there was no way it would be replaced by supplier, i asked him to send it back to me. After receiving items i tested and found that yes there was problem. I notified my seller and response was same, why waited 3 months. :(

I did some software level work and it started working as it was suppose to. Not just once but i tested few times, since often it works for the first time but after it does not, hence i thought to test it few  times before sending it back.

Now after we sent the item back to customer, he says he is not happy and trust the reliability of the goods and want to send all items that he had bought (same items). I was not amused since this is not the way i expected him to respond. And after long discussion over the phone he was expecting me to take back items that he had bought and give the money back. I explained him that i really cannot do that but i can try to sell it off to other customer and then pay him back.

When i said "i can try to sell it off to other customer" i meant by changing the controller or any part and making it in working condition again. This way i too don't loose much and customer here gets his money back (which is more important at the moment)

But then customer was not at all ready for this solution, he said you either pay me in money or send some items in replacement since its not working and goods are in box packed condition. These days the word "box packed" or "sealed" condition does not have that much value, every customer wants to see the goods before they buy or pay for. My point was, what if customer deny's to buy the item i cannot bear the whole loss. Since you did not informed us about the problem on time, its your fault. To this he kept on saying that he was trying to reach us on mobile and landline but it was switched off (blame that on me too). All i was doing was trying to help him out, but he was trying to climb off my shoulder here. And we had lot of heated discussion which happens in certain situation. I really felt bad that i had to talk in that manner, i called him later after sometime and explained that i can only give some amount back.

In the end all i want to say is, for any seller customer is the best source of marketing. Any seller would never intentionally send faulty item to his customer. But as a customer you should always check the items that you get. Since you never know when does the goods stop working or never worked. For sellers it easy for us if we are informed in time to get replacement of the same. And as a customer its easy for them to get a new working model of the same goods.

+1 Satya

In all fairness, I can see exactly Satya's issue, and I am sure it happens to all the LHS's.

I guess there will always be some people who will misuse this facility - such folk should only buy from Tower  >:D

Let's leave the particulars, and look at the general issues involved.

1. Buyers need to stop thinking of all LHSs as cheats. They are not, even though one of them seems to be.
Most LHSs have very good reputation.

2. In case of a problem, members need to refrain from immediately posting topics with headings like 'Very bad experience with ...' etc. This harms the image of the LHS. One buyer's perception that he has been wronged does not indicate that the LHS is a cheat.

@admin
3. Can we have a board for 'Complaints against sellers?' Those unhappy can post, and sellers can respond. All viewers can draw their own conclusions. This can include feedback on individual sellers as well as LHSs. There some individual sellers too who have built up a good reputation over time

Finally, is it not good for us that LHSs have come up in India? Most members may not know of times when there was only India Hobby Centre, and you couldn't get anything unless you were in Delhi or Cal.

I hope that Indian LHSs can grow in strength, and also develop suppliers besides Hobbyking.
Thank you Satya for raising the issue.

this is arm twisting by the buyer, "...take it back and refund....else i will go the forum and complaint" don't know when will this stop and when will some ethics come into the whole thing, some seller are as guilty, Hobbyshop.in of late has been fooling young boys i heard

Sorry to hear about your experience satya, it sickens me to see that person taking advantage of satya for this honest help  :o  :o  :thumbsdown: :thumbsdown:



It was exactly the situation for me when i got into this hobby but thanks to good number of LHSs people now have choice and costs a lot less to enjoy this hobby  :thumbsup: .


yes yes such people should buy from Towers  ;D ;)  

Sahil

Thank's every one :)


Gusty sir:
Well he did not said anything like that directly but yes when he asked for refund i said if you want to get refund as per rules you had to notify us within 48 hours after you had received the items. To which he said if you want to go by laws and system then we will also have to take the same step.

Anyways my aim here is to make buyers understand that situation that seller faces if they dont inform them about the issues within specified time.

I feel sorry for this un-named person. Sounds like he couldn't get the stuff to work because of lack of experience and was frustrated.

@ Un-named person
I was in a similar situation where I tested a GPS module purchased from Satya ages after the purchase and found it to be faulty. That was because of sheer laziness. And, even though I had physically tampered with the plastic case, Satya agreed to replace it. The module was faulty from the beginning. It wasn't my fault or Satya's. But, even though his supplier refused to replace the module, Satya sent me a new one at his own expense.
At that time I justified my decision of accepting a replacement by thinking that it wasn't my fault and that Satya should have chosen a better supplier. But, later I felt really bad about it.
No other local seller would have offered to sell your stuff for you. Many of them wouldn't even have talked to you a second time.

@ Satya
I know it was neither of us who was at fault for that bad GPS. And now I feel really assinine about letting you take the loss. I'll be paying half the price of that module with my next purchase.

Please don't let people take advantage of your kindness!

Thanks a lot Swapnil for your understanding :)

Yes this behaviour by buyer isnt justified, as satya sir helps out all his customers a lot. But as many point out there are two sides to an argument hear both out before drawing conclusions. If you buy a diwali gun and after a month of using it we say its faulty how is that justified?

Even i had bought a radio from satya sir and being a finicky beginner i pointed out to him that there were some minor scratches on the tx(which happens on all imported stuff), he blasted the supplier for this. I feel bad that due to me satya sir had to put his relation with supplier on the line. Really sorry sir

Neil thats totally fine :)

Those kind of behavior is expected from the first timers :) I can understand since i was first timer too ;)

In my experiance satya do a very great job not only as an owner of quadkopters.com
But also as a good friend.. i have purchased a lot of items through him and still doing without any troubles..

Thanks Arun :thumbsup:

+1 Satya, Keep up the good work man, people like you are the hopes for LHS.... Kudos.

I really appreciate the efforts taken by Satyagupta ,even after 2 months of sale. :hatsoff:
There is no point in asking for refund after 2 months.

No electronic or electrical item, comes with that sort of guarantee- its only warranty for repair and not replacement.

Further adding to this, today i was bit shocked the kind of customers we have. Mr. John Doe

One customer called me in today and said that one of the cell of the 3300mah 11.1V lipo is not getting charged and its 0.02V

ME: when did you bought this
Cust: Bought in Jan
ME: Did you used it? If yes then how many times did you used?
Cust: Just 2 times i used,
ME: did you used the low voltage alarm to make sure the lipo is not over discharged.
Cust: Yes my quadcopter does not flies if battery voltage goes below 11.1V
ME: It looks like the battery was over discharged and due to that, you might charge the lipo. You can try with trickle charge to revive the dead cell to 3.3V and then charge it via normal method.
Cust: I think the lipo is defective.
ME: If it was defective why waited for long time to report it
Cust: No it did not occur earlier when i charged but it problem is occurring now.
Me: that is my point, while one of the flight the battery got over dis-charged and is dead. You can try to revive the batter using trickle charge.
Cust: How can only 1 cell die not other?
Me: It happens, many times 2 cell or all but its common.
Cust: No i think the lipo is defective.
ME: If it was defective you would realize it the first time you charge it.
Cust: Yes this is the first time i am charging and i am facing this problem
(see how is he denying what he said a while ago)
ME: So after you bought the lipo you did not charged before the first use?
Cust: No i did not.
ME: The lipo comes with storage voltage 3.80V, which is always advisable to charge before the first use. If you have flown the quadcopter with the storage voltage then there is very high chance that its over discharged.
Cust: Its not written on the manual.
ME: there is a warning label which comes with every lipo and clearly written on it. And every LiPo users know about it.

And he kept saying that he took care of lipo, finally he asked about warranty and guarantee. To which i said if goods are dead or faulty on arrival we replace.

Also said trans-script is not exact but i and tried to frame it as much as i remember.

We need to create a blacklist