RC India

Hello everybody,

I'm trying to complete the procedure for last 5 days, i tried thrice and each time it gave me negative blow.
There's no option of cash or cheque payment and the debit card payment is rejected thrice. I don knw what to do and the "Rcbazaar team" is not giving reply to the "Contact us" as well.


Sad.

:(

hi mandargole... pls pm me your tel number and someone if not myself will call you back.. yes we are having issues with our payment gateway with  few customers from CCAvenue and this is getting sorted out (but am sure this will take a week atleast) however this should not stop the team from communicating / corresponding back to you... our store number is already there on the website - visit our store link

faced same prob with the debit card ( thought it was my card fault :banghead:) but they wer kind enough to reply to my quries (still have not replied about the total amount to pay inc shipping) but they give u the banking details. so that you can deposit cash into their account..!!

so no complaints from my side as such.! :salute: :salute: :hatsoff:

I had the same issue and was trying from saturday. I couldn't even make it to their payment site. It just stops at blank page. But still I contacted them when they came online and walla they shipped it today  :hatsoff:.

Sujju sir few suggestions

1. Please be online all through the day atleast till all the issues with the payment is sorted out. I find you people being online only in the late evening.
2. Work on the web page part. I find it little slow compared to other web sites.
3. Also try to keep several courier services in option. My courier is being delayed 1 day because your current courier VRL didn't had service in my area.

Last thanks to anup and dilip for their support in shipping my items  :thumbsup:.

Same here. I send them a request few days back and they replied with incorrect information. I again send them a mail but n news thereafter.

can you pls pm me your order number?

I want to know if the price(RS 6,980) provided for F4U Corsair RTF (includes 6 Channel 2.4Ghz Radio) is inclusive off shipping charges to any location in India ? If not what will be the shipping cost to Kottayam, Kerala. Thank you..
 

Yes, Shipping Clarity/details is required.

Better maintain a tariff based on weight/volume/distance based table available always or rates including shipping.

Moreover, reduce a few media loading which reloads always. Please check the data transfer amount compared to other related site like anam, VK, or Sai Uncle.

Please, please do this two modification urgently. You have told  in chat that tariff will be available within a week.  Experts enlighten this field more. Different question related to sell may be answered in your forum like page where your online status is not essential always.

Thanks.

even i got my tx & rx from rcbazaar
dint had any problem
payment done through debit card
gng to buy 450v2 chopper tomorrow

shubham do tell me about the heli 

ya bro sure
http://www.rcbazaar.com/products/876-450-v2-ready-to-fly-with-transmitter-lipos-and-charger.aspx

with training skid & extra blades

This problem was fixed in a matter of hours, after the communication gap was fixed

I totally agree.
The payment went smoothly, but what follows can be seen from the copy-paste from the email i wrote them
It has been 4 and a half business hours since i emailed and around 6 business hours since i had a telephonic conversation, where i was assured that i would be sent the courier details immediately.
Even though they do have a good products line but i am not satisfied with their level of professionalism and promptness to a customers demands.
Even though a lot of hobbyshops have come up, i am yet to find a good shop which offers the level of professionalism and discretion that is expected out of a business.
They have good affordable products

I even gave special instructions that "I will collect the package anytime between 3July11 and 17July11. Before coming i will contact the store on Tel: (+91) 80 41738892" during making the payment and it clearly shows on the invoice, and still the invoice shows Order Status: Processing.
I even sent them an email

i disagree

i had a very good response from RC bazaar  {:)} {:)} i liked their ways also...

i had a problem with the simulator i ordered that the disk was damaged  the next day they sent me a new one. i still have to send them the old one back.

some time it takes them time to reply for the email or the pm u send mostly you will get their reply in the evening.

try contacting "jatayu" or "sujju" on the forum they will be there in the store.! :salute:

@R/C vish :Sir i am not making a "statement" that they are bad.

I am only showing ONE instance of an independent event that is not related to anything.
(for that matter, dhiraj who has been in a lot of news recently(for bad reasons), responded very well to me. Once what happened was that the dtdc people posted the package to the wrong city, dhiraj immediately sprung into action and got the package back, and informed me every step of the way, the package had left pune, reached somewhere in punjab, i mailed him only once regarding the discrepancy and he got it back from punjab and reshipped it to dehradun) what im trying to say that neither of us are in a position to agree or disagree, based on one event.
 
I am sure they are good people.

What troubles me is that why should one contact "contacting "jatayu" or "sujju"" if the website has a contact us feature.
The job of the "contact us" feature is to contact them, that is the correct channel.

i believe triage must be exercised

vaibhav... the store guys have been calling you from yesterday (i beleive you seem to cut the call - which am sure you could be busy).. they will call you now again. The package is at the store and awaiting for your pick up as stated in your special instructions. yes priority was excercised so the phone calls where made,

sujju

Sir
I have an email address as well. If i am contacting repeatedly using email, and if the mobile isnt working shouldnt the next step be use of an email.
It is good to know that triage was exercised.
I am sorry for not attending the calls. I am on roaming, i guess i should have mentioned it in the special instructions, i felt that giving this information was redundant because i had already provided with my email, and also i had made it clear that the cell phone signal in my region is very erratic when i had first contacted the store on the the phone.

If the package is waiting at the store then why was i told that it has been shipped, if that was just a slip of tongue then when i sent the email about the shipping details why was i not mailed back regarding the discrepancy?
Each of the calls i made was followed by an email to maintain a record of the conversation.

i guess we should continue our discussion via email, so as to not extend this thread.

Good afternoon
I just had a chat with Mr Sujju, and all the matter has been straightened out now.
Im satisfied now as a customer.

Cheers
Vaibhav

This discussion makes me think that SMS is not being used as well as it should be in our country :)

sms, emails anything to get the word ahead.
Written text is always better than verbal because i record can be kept.

I got my first shipment from RcBazaar yesterday  :thumbsup:.
My dad confirmed that the parcel arrived intact from outside without any visual damage. I have to wait another 3 weeks to have a look inside. The order was as follows:

F4U Corsair PNP servos, ESC, motor, Lipo  http://www.rcbazaar.com/products/930-f4u-corsair-pnp-servos-esc-motor-lipo.aspx
3 blade ф 8(shaft 2.0mm) for F4U Corsair
2 cell 850mah 7.4V-15C

It took few days to complete the order due to some confusion, but  :hatsoff: to the RcBazaar team for the patience. According to me you should immediately add a page explaining various options and step by step instruction, explaining how to make and complete an order including mode of payment. The best will be to follow HK or Tower sites for example.  Also add a button for wish list in the web site. Best of luck  {:)} and hope to see Sujju on his next trip to Dubai. :)

thanks a lot manoj.. we have been working quite extensively on the shipping (there are too many variables hence the delay)... i was in dubai yesterday for a few hours (came at 11am and leaft at 3pm)... will be visiting again soon and will surely catch up with you

 guys do not deal with www.rcbazaar.com its a fake website . i had placed my order no 279sh 3weeks ago. and till date the order has not shipped. and nor do they reply to mail.    i had a bad experience with this site. so think thrice before placing orders with them.....

Arjun, do you have any idea what/who you are talking about? Delays, possible. But 'fake website'? This forum seriously doubts that statement!  ;)

Arjun..

Are you aware of what you are speaking ? If you have a problem they have an online support system. Did you even try to get in touch with them, I seriously doubt that..

Before making any statements like these please think thrice.

Dear Arjun, Just see my post above yours. Yes they do have some starting trouble; please give them a call if possible. They are getting organized them self. But I am sure they are not fake from my experience.

+1 to that, I have dealt with the owner, Sujju bai long before he opens the store. A very trustful, moderate person. I have recently bought some items from the store and there were a little problem also. But the support from the store was very prompt and  fast. These all little problems are starting trouble as he already mentioned. Please give them some time to rectify and I'm sure all will be in full swing shortly.

Absolutely, just get in touch with the support team and sure it'll be resolved. It's relatively new online store, bound to have some minor technical glitches. I've been to their store and they're pretty good at customer service.

- skbg
Bangalore

woahh... that is some statement... arjun i assure you there is some confusion on this order someone from the "fake website" of mine will call you now and see this issue is resolved once and for all... am shipment has not reached you for maybe teh following reason
- payment has not bee received by us for the shipping
- you might have paid my cash or bank transfer and have not notified us of you order number
- your emails that you have been communicating have not reached us
however pls think thrice before placing something like this.. or just give us a call (the number on the "fake website" is not fake atleast) or we have a live chat and we usually are there online all the time (atleast i tend to handle queries after 10.30pm till 1.00am India time) 

i am with VC and atul_pg sirs here.
One must not label others so harsly. Without thinking through.
Try to fix it, gather information and then post.
impugning will only make matters worse

for a fake company they have gone to great lengths to make it look real. Proper website, properly designed store.
dont worry its not fake. they are doing a respectable job, discrepancy may arise its better to clarify them than breaking the ties.

Hi,

Just thought of sharing my experience with RCB.

I placed my order (394) on Sunday, paid online. Immediately got second invoice for shipping charges which was paid on tuesday by me. And to my surprise parcel was dispatched on Tuesday and got a mail giving Aramax AWB.

Excellent service I must say. I am impressed.

Hiren   

To Arjun,
 i totally dont agree with your statement.
i ve been ordering stuff from rcbazaar since a month now and i havent had any trouble with them.
i mean i am a beginner at 6 ch helis and like all beginners u do have problems gettin started with the stuff but not everyone unlike rcbazaar will give u a call from dubai just to let u know that ur tail rotor needs some loctite!!! :bow: :salute: . as a customer im totally satisfied with the service and specially support.
Like i jus keep nagging anup and dilip with all kinds of stupid questions but the take all the pains to reply and clear my queries promptly.
for me rcbazaar rocks!!!  {:)} {:)} {:)}

I totally agree RC Bazaar rocks.. {:)}
Have never faced any problem till date..
definitely not a fake store  ;D have personally been to the store many times..
@ Arjun: there might have been some problemπ some were , please do call the store and they will for sure sort out the problem.. :)

guys thank you for sharing your experiences . i had to call it a fake site as i mailed these guys and didnt get any reply for 2weeks. and after putting it on this forum i got a call from rcbazaar guys. and they agreed that they have received the payment and because of some fault they didnt ship my stuff. and since the owner of rcbazaar is abroad he still  called me after reading my post. and he also seemed to be quite passionate about this hobby. so i am happy that rcbazaar team took this thing seriously and now i dont have any problem with rc bazaar team. thank u.

and 1 more thing that when the owner of rcbazaar called me he was shocked to see my post of calling his site as fake. but sir if u step into my shoes u would have said the same. no regrets from now onwards.   {:)}

Arjun - It should be noted that email is not a medium that offers guaranteed delivery.  Lot of times, valid emails end up either in the junk mailbox, or get deleted out completely due to misclassification.  Trying any of the alternate means of communication (phone, online chat etc) would have saved you a lot of grief.

In your shoes, the first thing to try is to call them.  You should definitely make such issues public... but making such accusations is the last step, when other means of communication/resolution are exhausted. 

@anwar i did try other methods like calling them up. but that also didnt work. i had communicated with these guys thrice but still there was no reply. so at the end i thought rc india was the last option for me. and this only helped me...

thanks arjun... after calling you up i did check this up internally and indeed it was our screw up and (i beleive during our transistion from VRL to aramex this package got missed) excuses aside this was our fault and will definitely be looked into. Can you forward the email that you had sent earlier to my email is which is enquiry@rcbazaar.com.  
i do empathise this with you and i myself would have done it but i would have also have placed a call or simple... there is a online chat available on this site for any queries and for support.

arjun although you have kept your status as advanced on our forum..

you certainly have not behaved liked that..

cheers mate..

@atul thats your thinking...  its better if every1 minds his or her status kept at this forum and if any1 does not it does not matter to me . my issue was with rcbazaar and which has been resolved. between both of us.  thanks... 

I thought of typing a rejoinder to the post above and the entire transaction. I typed thrice and deleted. What the hell, it is none of my business, is it? Just that the tone is a bit jarring. Anyway, to each his own.................I am, after all, a beginner and I am "minding my status". ;)

Friends, I am fortunate to be present in Chandigarh from last 10 months and I know Arjun form last 9 months.

He is a very humble and genuine guy and as far as his flying skills are concerned... :hatsoff:....I think there is no status possible more than 'Advanced' on RCINDIA hence he had no option but to chose that otherwise he is much ahead of that and not only in planes but equally good in Helis and Cars.

Other thing is about communication, I remember in some of my last post I mentioned that written communication is much powerful than verbal communication but for writing a ‘politically correct’ and ‘Parliamentary’ communication we all need a lot of practice and skill.  Let’s not haunt a person for a misspelt word or a loosely written statement until it become clear that it was his real intention.

In case of Arjun, I am pretty sure it was not his intention but just because he didn’t get a right word while typing when feeling ‘cheated’ and which he already clarified that he issue is resolved and his intention was not that.

This forum is a learning field especially to sharpen you written communication, one wrong word and you are gone......I am clarifying Arjun’s stand because I know him but many a times we may don’t know the person and his words become his personality for us.
All the best for good writing... :hatsoff:

thanks asinghatiya... can we pls keep this topic to rest...
i spoke to arjun and completely honor his integrity, as frankly i offered him a heli or 2 rx at RcBazaar's cost for our inadvertent error. He simply stated "you have got in touch with me and this is more than enough"...will be appreciative if we can move away from this and go on with flying, crash landing and..... building.

So,will the OP change the subject to state that the issue has been resolved?If the edit button isn't available,one of the mods or I can change the subject IF the OP asks us to do so.

Ordered a landing gear on 01-08-11 for test purposes and paid also instantly. no word yet about shipping charges or any process. tried contacting on live chat but its offline all the time. i am happy that i dint order the plane i was going for. saved myself from their awesome customer service & prompt response. hope i get the refund or gear in due time without any hassles.  :banghead: :banghead:

CrazyPilot: shippign charges have been sent to you on 2nd august... and we are in await for your payments... the same email will be sent to you again now.. if you requie the refund the same will be paid paid back to you account today itsefl...

ok got the mail. made the payment. but this process (billing later for shipping) is unusual. in my 13-14 years of online shopping never came across any other merchant who bills later for shipping and customer doesn't even know the shipping amount?

crazypilot: we have stated is earlier that we have not got our shipping in place yet... unfortunaltey we are not able to get hold of our IT guys for sometime now... this will get resolved and we know its a hassle for you and also us to get back with shipping cost for package... and FYI there are quite a few of them who does this one of the them happen to be fastlad performace in the UK, besides this we will get this sorted out soon..

 :hatsoff:  :hatsoff:  :hatsoff:  :hatsoff: to Rcbazaar  , really Rcbazaar rockz....
I ordered my imaxB3 charger & 8x4 props  on 30th aug. n recieved on 31st aug. (within 24 hrs.) frm Banglore to mumbai . Its unbelivable ,  n one more thing abt them that ,they surprised me with a circular crosectional shape charger plug instead of flatten type which has shown in the actual pic on their website  .

They r really good in communication also , helped a lot while conversing  on live chat n on phone call .

Trust me they r really helpful , it ws my 1st ever transaction with them , n  really......  :salute:

From my personal experience that they not only there for making money but also serves a good experince of buying RC products with much needed information abt their products .

I DONT KNOW , WHY PEOPLE HAV WRITTEN SUCH BAD THINGS ABT THEM , BUT FRM MY OPINION Rcbazaar IS ONE OF THE BEST RC SHOP IN INDIA   {:)}  {:)}  {:)}   {:)}


thank u  Rcbazaar......

- saurab.

cash deposit is best...isn't it?

 :o :o i have a very good experience with rcb.rcbazaar is a great shop.Sujju is doing a good job.their staff dilip and tech team is very supportive.cca payment gateway does have problems at times however its being resolved as sujju said.Guys dont lose faith and make opinions based on one odd experience.dont be impatient.probably patience is the keyword in rchobby.happy landings.

RCBAZAAR is goodone store for anyone.
Thier reply & response are quick one & fully professional satisfactory.
I would like to do business again in future.

recelty i orderd a couple of items fom rc bazzar and chose bangalore for their warehouse...but the status shows the order is complete whereas i have recieved none.plz help im in tension and trouble.

Contact RCB directly....

Generally the ECom sites say an order is "complete" when their back office processing is complete. Like verify payment received etc. the next status may be "Shipped" or something like this and then "Delivered" or "Returned". the screen shot clearly says it's not shipped yet.
it's not like our  amazon or flipkart yet. So I think there is nothing to worry as of now.

rcb had been quite swift and helped ,me clear out the problem....its all gucci now...kudos to u

What was their reply ????

THEY CLARIFIED MY ISSUES AND SENT ME MY TRACK ID....THEY WERE REALLY FAST

 :hatsoff: Great.

i buy 99.5 % items from rc bazaar for past 5 years i am 100% satisfied with rcbazaar. though sometimes items got delayed but it happens sometime . they are good people .

Even I have good experience with RCB...

i have also good experience from RCB :goodjob:

I've never had any complaints either..but It has dawned on me that other LHS provide 'quality' stuff...I mean proper better spec stuff( for a higher price of course) that rcb electronics cannot compare to...
Nevertheless rcb is a excellent option for indecisive and in a budget beginners.
It doesn't hurt that they have good variety too.