Guys,
Just wanted to share some purchasing experience from an Indian company.
On 9th Apr 12, had ordered some small items like prop adapter and CF rods from RCBAZAAR. After a very long time, I was trying out local shops rather than hitting HK or the guy next door RCELECTRO aka V. K. Singh (which reminds me - he had delivered last purchased and forgotten to take money; must call him up tomorrow morning).
Anyway, back to rcbazaar. Maybe I missed, but I think I did not find an option for paying up the shipping cost while ordering. So the next day I received a call, stating that I needed to pay up the shipping. Then they sent me a link to do the needful.
SO FAR SO GOOD.
Except that about a day was wasted, so the first impression was that one thing that they need to work out is to try and work out the shipping options while ordering.
NO PROBLEMS SO FAR.
On 11th, I received a mail from Dilip that the parcel had been shipped along with a tracking number and I was like....
Hmmm.. THESE GUYS ARE GOOD.
Then I forgot about the shipment as I was travelling.
Suddenly on the 23rd I remembered - HEY WHAT HAPPENED TO MY SHIPMENT FROM RCBAZAAR???
I wrote a mail to RCB and promptly got a reply from Dilip, that I should enquire from DTDC offices in Delhi and that they would too. I was like WHY THE HELL DID I NOT THINK OF TRACKING THE CONSIGNMENT ONLINE MYSELF BEFORE CONTACTING RCB?
(Note to self, give a kick on the read end).
So then check the DTDC site. It showed DELIVERED and that too at MANESAR (which is about 80 km from my house). So I wrote back to RCB that they should check the address where the packed has been dispatch.
Next I called up DTDC apex office in Delhi. The guy cooly looked at the tracking sheet and said that since the material had been delivered, they have closed the transaction. In case O require receipt, then I should write a mail to them seeking the the receipt.
I PROMPTLY SHOT OFF THE MAIL AT THE GIVEN EMAIL ID. This was 23rd.
On 24th I got a call from RCB, that every thing was done properly and that they have enquired, but also that I should try the DTDC trans Yamuna branch. They gave me a number.THAT WAS THE BRANCH MGR OF TRANS YAMUNA BRANCH.
Called him up - NO REPLY
OK, So next step. SEND IN A EMAIL ASKING FOR DELIVERY RECEIPT.
NO REPLY.
Today Called up the Br Mgr again. HE ANSWERED (Thank GOD). He said that I should contact the land line number of the branch.
I CALLED UP BRANCH - THEY SAID, I SHOULD CONTACT Branch Mgr
SOME ONE IS Joking
CALLED UP Br Mgr again. HE listened to my problem and said to call back in half hour.
HAVE BEEN CALLING HIM UP SINCE THEY, BUT NO RESPONSE.
All the while RCB has been calling to enquire about what I should Do.
SITUATION TILL NOW,
Have writtend to their HQ, NO RESPONSE.
OVERALL
Never had problems from any of the parcels from HongKong, baring once, never ordered via EMS and all of them arrived safe and sound.
BUT NO FAULT OF THE LHS - just the courier letting them down. Its the DTDC that needs a good spanking....
Pankaj