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« Reply #275 on: June 15, 2015, 08:24:19 PM »
santanucus
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Thanks a lot @ashimda, @satyagupta and @Swapnil for the detailed posts.

I can solder ..so that won't be a problem.

I have some further questions on this...

1. Regarding the brushless motors like ST2210...don't these have CW and CCW ones? Are all motors same? In that case how do they operate in CW and CCW mode?

2. Is there a need to buy any separate Rx module to communicate with the Tx ? I don't see any Rx module mentioned in these kits. Or are they integrated with the controller board? Is any special configuration required to bind the Tx with the Rx / controller?

3. Most of the quad configurations have the circuits virtually exposed unlike RTF ones that are available in the market. How well do these frames cope with crashes? Do the motors last long?

Thanks again.
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« Reply #276 on: June 15, 2015, 10:57:43 PM »
ashimda
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1.Motor spin direction is determined by how you connect the esc to the motor.

2.You have to have your own radio and receiver, as most kits do not provide them. Different brands of radio have different binding procedures.

3.Crashes are unpredictable as to what sort of damage you will sustain. You will definitely need spare props and a lot of them, as these take the most beating.

Go to Youtube and search for rcmodel reviews Channel or flight test, you will learn all you need to know.


Ashim.
 
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« Reply #277 on: June 16, 2015, 08:45:24 AM »
satyagupta
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Ashim has answered all your queries perfectly Thumbs Up

Thanks Ashim Smiley I appreciate your kindness Thumbs Up
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« Reply #278 on: June 16, 2015, 09:12:12 AM »
ashimda
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No problem Satya, Happy to help.
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« Reply #279 on: June 27, 2015, 06:15:50 AM »
satyagupta
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We are having some technical difficulties at our warehouse. And hence shipping process would be bit slow for next couple of days.

We are working and trying to get things back to normal so that we can process the goods quickly and ship them asap.

Please co-operate and sorry for the inconvenience caused.
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« Reply #280 on: June 27, 2015, 06:53:47 AM »
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I got my orders delivered yesterday, as expected  :thumbsup and Thanks for taking efforts in timely shipping, despite heavy rain in Mumbai. Hats Off
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« Reply #281 on: June 27, 2015, 02:41:06 PM »
satyagupta
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Thank you Anil sir, but i am talking about the orders that were placed yesterday and today (26-27th June)

Due to some renovation work going in the warehouse we had some technical difficulties and we could not process the order for shipping today. Sad

It has caused a delay and it would be shipped on Monday.

I am sorry for the delay and if any inconvenience is caused.
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« Reply #282 on: July 28, 2015, 10:10:39 AM »
satyagupta
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Due to some technical issues, we would not be able to ship orders for today. I am very sorry for the inconvenience caused.

I will keep posted and update RCI thread if delay is increased.
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« Reply #283 on: August 08, 2015, 10:56:44 PM »
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I got my tx in good condition, very happy with product and service.
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« Reply #284 on: September 11, 2015, 08:12:29 PM »
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I got kingkong frame,great deal got two frames + pcb+10 pair props+2 sets of LEDs with "diffusers" .I liked the box pack.Complete kit. Thumbs Up
Best frame I had, among several ones, I bought Hats Off

http://www.quadkopters.com/product/frames/kingkong-260-pcb-frame-kits/
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« Reply #285 on: September 11, 2015, 09:17:10 PM »
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Thank you sir. More frames coming soon
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« Reply #286 on: September 11, 2015, 11:31:39 PM »
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thanks for the fpv kit sir its very hard to find a great deal. got my TRUEFAN TSHIRT, bunch of props,a set of polarized antenna. really appreciate the packing  Thumbs Up

a little suggestion -  please add more esc in 12amp category like afro & emax.
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« Reply #287 on: September 12, 2015, 08:31:41 AM »
satyagupta
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Thanks for the appreciation Thumbs Up Hats Off

EMAX we can
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« Reply #288 on: September 12, 2015, 08:32:22 AM »
satyagupta
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I got kingkong frame,great deal got two frames + pcb+10 pair props+2 sets of LEDs with "diffusers" .I liked the box pack.Complete kit. Thumbs Up
Best frame I had, among several ones, I bought Hats Off

http://www.quadkopters.com/product/frames/kingkong-260-pcb-frame-kits/

Sir can you share some images of the frame?
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« Reply #289 on: September 12, 2015, 01:09:55 PM »
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yeah please upload some images of the frame. i was also wondering to buy that kit in near future.
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« Reply #290 on: September 12, 2015, 03:09:18 PM »
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@satya sir -  then please make them esc available. it will be pleasure for me  Bow
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« Reply #291 on: September 13, 2015, 12:28:11 PM »
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Guys, i want to mention that DTDC Mumbai Apex is facing some issues (related to logistics and software) due to which all DTDC shipments are being either delayed or no update when you try to track via DTDC website.

We have been notified that it might continue till Ganapathi Festival (27th Sep 2015)

I regret the in-convenience caused and would keep checking/following up with local provider to ensure proper and safe transit of each shipment.

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« Reply #292 on: September 13, 2015, 12:33:28 PM »
Darshan for multirotors
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Sir, you can try shipping with some other company like fedex till the issue is sorted
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« Reply #293 on: September 13, 2015, 02:34:23 PM »
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yeah till then ship packages from other logistics .. my package is also roaming around in uttar pradesh from one city to another from 2 days and destination is also incorrect it showing mathura but i live in agra .. totally disappointed with dtdc  Bang Head 
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« Reply #294 on: September 13, 2015, 02:55:37 PM »
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Sir, you can try shipping with some other company like fedex till the issue is sorted

Dear darshan, when i was trying to find a logistics partner below was the list of my preferences.

1. BlueDart
2. Aramax
3. Fedex
4. Delhivery
5. Professional Couriers

You can see that DTDC was never my choice, but customers choice. I consistently used to get request to ship via dtdc.

BlueDart, Fedex and Aramex does not pick up facility from the location where we are based. (410206) Delhivery wanted us to handover the warehouse to them so that they can handle the after order process. I was not sure how they would handle it.



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« Reply #295 on: September 14, 2015, 04:13:51 PM »
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Re:

Delhivery is a branch of snapdeal too. There is also EKart as an option.
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« Reply #296 on: December 25, 2015, 08:50:25 PM »
K K Iyer
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Sharing a recent experience.
Bought an item from QK several months ago, and gave it to a friend.
He used it once or twice, and set it aside for several months as he was not flying.
Then when he tried to use it again, it failed.
He sent it to QK with a complaint.
Satya mailed me a query as he didn't know this person (ordered by me)

The issues were:
1. Returned by a person other than the original purchaser.
2. Reason was not that product was defective when received.
3. Returned after several months
4. While the claim was genuine, it was not legally tenable.

What was QK's response?
After checking with me, he sent a brand new replacement!
He has not even so far accepted my offer to pay all costs incurred on repair/replacement/ postage etc.
This is OUTSTANDING customer service  Hats Off and I'm grateful to Satyagupta Ji.

Request to readers of this post - please do not bombard them with old returns! Just call Satya first.


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« Reply #297 on: December 25, 2015, 09:32:31 PM »
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Same thing has happened with me and some other people too! I wonder how Satya makes his profits if he keeps replacing items that worked when the buyer received them.
I know shops have replacement policies but they don't replace the item after a certain amount of time has passed or if the item worked upon receiving. Satya just takes this replacement thing to the mountain tops!

I know him since I sold him a quad kit before he had even started quadkopters.com. He's one of the few guys on RCI I truly respect!  Salute  Bow

I just have one request for everyone: Please people, don't take advantage of Satya's generosity!
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« Reply #298 on: December 26, 2015, 08:01:28 AM »
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I completely agree. I have purchased most of my components from Quadkopters.com and this is one of the best shops in India. So far all of my components functioned properly..so there has been no need for a replacement. But he promptly answered to my queries whenever I required.

Customer service is something which we lack in India. Building customer confidence is something which pays in the long run in terms of business even if it might cause some losses in the short run. For me at least, whenever I require some items, I first check with QK and order it from there even if I find marginally lower price elsewhere.
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« Reply #299 on: December 26, 2015, 08:16:06 AM »
satyagupta
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Thank you Iyer sir and Swapnil, thanks a lot and it really mean a lot to me. But i did not wanted you guys to mention this thing on the forum, now i will get tons of request to replace items which were sold like a long time back and is now not working  Bang Head Bang Head

Swapnil in your case the supplier was very very supportive, we are doing business with the supplier from a very long time and he also understands that sometimes things just either stop working or it dont work at all. So the replacement for you was easy. But for Iyer sir's situation was very difficult since the item was sold in July i think and the customer came to me in Nov for replacement.

Now the first question that supplier ask is when was it bought and when we say 3 months back they say send it back to us to check/test. blah blah and more things but i just managed to get a replacement in that case too it was bit tough but somehow i got it right.

For me customer service is key to any business, no matter your business is how big or how small if you are not providing good after sales service or support to your customer you are not doing it right. But at the same time i dont mean that all the customers request are genuine there are many times customer just call and try to get replacement of the items which was damaged due to their miss handling.

This reminds me of a situation:
Customer called in and said that i had bought a lipo and now they are not charging.
I said did you used it, he said yes used it few times and charged it too but now its not charging.
I asked were you careful while flying, he said yes the model did not crashed.
I said: No i mean did you use the low voltage protection? Like any alarm or anything to make sure that battery does not goes below the safe level. He said no
Moreover when he bought the lipo first time he used it without charging it. (we all know that before the first use we have to charge the lipo)

Long story short, there are also customers like these who just use goods carelessly and then show the anger when its not replaced.

Anyways thanks a lot again for the appreciation, i have been trying my best to make sure customers are happy with QK and i will keep doing the same till i can.

I wonder how Satya makes his profits

Sometimes its not about profit, its about relationship and the trust that customer shows in us, i just try my best to meet their expectation Smiley

Please people, don't take advantage of Satya's generosity!

I hope the same  Giggle Giggle
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