Paypal reversed my transaction! What should I do?
I recently ordered a few items amounting to $128 from Hobby King and used Paypal to checkout...
The payment went on smoothly but I got an email from paypal saying this:
service@intl.paypal.com9:50 PM (17 hours ago)
to me
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We need your help
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Dear XXXXX XXXXXXXX,
We need your help resolving an issue with your account. To give us time to
work together on this, we've temporarily limited what you can do with your
account until the issue is resolved.
We understand it may be frustrating not to have full access to your PayPal
account. We want to work with you to get your account back to normal as
quickly as possible.
What's the problem?
We noticed some unusual log in activity with your account. Please check
that no one has logged in to your account without your permission.
Take a moment to change your password and security questions and review
your account information and recent transactions for changes or unknown
payments.
If you see a payment you don't recognise, go to the Resolution Centre and
report it by clicking "Dispute a Transaction".
Reference Number: PP-001-866-583-***
How you can help
It's usually pretty easy to take care of things like this. Most of the
time, we just need a little more information about your account or latest
transactions.
To help us with this and to find out what you can and can't do with your
account until the issue is resolved, log in to your account and go to the
Resolution Centre.
Yours sincerely,
PayPal
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Help Centre:
https://www.paypal.com/in/cgi-bin/helpweb?cmd=_helpSecurity Centre:
https://www.paypal.com/in/securityPlease do not reply to this email because we are not monitoring this inbox.
To get in touch with us, log in to your account and click "Contact Us" at
the bottom of any page.
Copyright © 2012 PayPal Inc. All rights reserved.
and then i went into my HK account which says this
Your Order 200479****
Name Prateek khullar
Email
prateek3good@gmail.comPhone **********
Paypal or Credit Card (Amex / Visa / Mastercard) (PAYPAL STATUS:
Reversed-)
Discounts Bonus points: $4.15
Status Cancelled
Now i am confused.... what has happened and where is my money???
please help