Guys,

I just received my HK Parcel with the HK T500 Kit, I was so damn excited....I got so damn disappointed when I saw that the Tail Boom in the parcel was dented at 4 places 

Can someone please let me know if there is any process to get it replaced from HK

  dhruv

hi chokxi

on hk website there is online help. ask the representative. they will say u to take some pic and send them.

Any LHS having a T-rex 500 Tail Boom ?

Nehal - they are not online yaar, i checked that already bro.... may be i'll have to wait till monday to file a complain

dear

check after half an hour
they will be online.

They are online now.


[EDIT] The front page button says they are online but inside they say offline 

saturday they r open for live support only half day.. and that too as per their time... so better contact them on monday

Quote from: capt_addy on October 09, 2010, 03:00:03 PM
saturday they r open for live support only half day.. and that too as per their time... so better contact them on monday

Was the packing /Box damaged too? If so, HK wont do much. believe me. They would ask ou to send the picture thats it. This is what I seen with HK. they are not that good with Customer  service. Even many e-bay sellers own up for lost/damaged package, but NOT HK. This is what happens when you become famous.


Anyway. Take the photo of the package and the boom and send them in mail to mentioning the Order no.

If the packing was intact and a damaged boom was packed by HK, get to their nose. Go to Hobbyking online community and post your plight if the customer service does not respond within 3-4 days/

AFAIK, none of the LHS deal in these economical Kit Helis. May be people like Anam_funny and Kalyan start storing Heli parts soon.

All the best.

i doubt if the customer service at HK will listen or reply back.. i had issues like this and it took them 2 weeks to reply back and they asked me to ship the itme back and post inspection they wrote back to me and sent me a replacement part... it took more than 3 months so the effort and time spend was not worth it... but i could be the unlucky one in this... but anycase pls write to

basic process is to generate a RMA number and it should be posted

link http://www.hobbyking.com/hobbyking/store/supportform.asp

Return and refunds.
http://www.hobbyking.com/hobbyking/store/FAQ.asp

Quote from: hangingtough on October 09, 2010, 06:18:55 PM
basic process is to generate a RMA number and it should be posted

link http://www.hobbyking.com/hobbyking/store/supportform.asp

Return and refunds.
http://www.hobbyking.com/hobbyking/store/FAQ.asp

These are just Web Pages. Even Indian constitution has  395 Articles, 12 Schedules, and 83 Amendments. You know how well it is implemented on the ground Zero.

I would like to know if any one in the forum actually got a replacement for lost /damaged item from Hobby King.

I had received a swollen Lipo in my order, of which I took clear close photos and mailed them. They refunded the cost of Lipo as store credits.

Quote from: ujjwaana on October 09, 2010, 07:06:13 PM
These are just Web Pages. Even Indian constitution has  395 Articles, 12 Schedules, and 83 Amendments. You know how well it is implemented on the ground Zero.
I would like to know if any one in the forum actually got a replacement for lost /damaged item from Hobby King.

i have got replacement of ESC which burned up and initially HK denied receiving my parcel due to Chinese holidays and later i got a confirmation of warranty claim approval and they dispatched, took about a month

Sent an email to Hobby King with the pics of the damaged Tail Boom, lets see what they say, Here are some pics of the same...

Guys,

I got the following reply from HK Customer Support after 5 Emails and 3 Online chat sessions:

Dear Dhruv,

My sincerest apologies.
We have requested for a replacement Tail Boom from our supplier, and will send it to you once we receive it.

Thank you so much for your patience.


If you have any further questions, please do not hesitate to contact us.

To be on the safer side, I have already ordered one from our friend Anam...